when your daughter-in-law called and asked for a retest I told her to bring it at about o'clock so we could retest it But she never mentioned that her vehicle had Gross pollutedshe came in and I hold her I needed to see the failed smog paperwork and when I saw that it has gross polluted I told her I couldn't do the retest that day and she would have to take it to a star station to retest ithowever I also told her that I was in the processes of becoming a star station and my certification would be updated the next day and I could do it thenhe asked if there where and other stat stations nearby and I gave her a few locations and she went there only to find out they wanted seventy dollars for the smogso she called me again and I told her ill do her retest for the twenty dollars retest fee but she had to wait till the next day for my star certification to be completeAnd her father-in-law was mad at us because she was driving in the rain without wipers? how is that my fault?
I am rejecting this response because: I lost enough of my time, energy and money with this unprofessional businessTaking the next step suggested by the business owner is not going to solve anything By the way his response on May 19, when I went for the retest was: "the car is still not ready"His son came and check the computer and he contradicted his father's initial evaluation and said that my car is ready for the testThan I said: "it was ready also the first time probably but you did not read the computer correct and did not show me the readingI almost made a complaint but I reconsidered." My mechanic said: "the computer shows only one light which is not a major reason - the car should pass in this condition." My mechanic has over years of experience working with different cars and owning his own business here in the US and also in EuropeThe only reason I left right away was to find another business that is open on the same day, to prove that his knowledge and his expertise in smog and computer technology is very limitedI will make sure I will let everyone knows how bad his customer and mechanical skills are.He should refund me more that just the fee charged for the misdiagnosis of my car; my time I took from my job to come and be there hour before he close his shop, the time I had to go allover town to my mechanic, another smog shop, etcThank you! [redacted] **
when your daughter-in-law called and asked for a retest I told her to bring it at about o'clock so we could retest it But she never mentioned that her vehicle had Gross pollutedshe came in and I hold her I needed to see the failed smog paperwork and when I saw that it has gross polluted I told her I couldn't do the retest that day and she would have to take it to a star station to retest ithowever I also told her that I was in the processes of becoming a star station and my certification would be updated the next day and I could do it thenhe asked if there where and other stat stations nearby and I gave her a few locations and she went there only to find out they wanted seventy dollars for the smogso she called me again and I told her ill do her retest for the twenty dollars retest fee but she had to wait till the next day for my star certification to be completeAnd her father-in-law was mad at us because she was driving in the rain without wipers? how is that my fault?
I am rejecting this response because: I lost enough of my time, energy and money with this unprofessional businessTaking the next step suggested by the business owner is not going to solve anything By the way his response on May 19, when I went for the retest was: "the car is still not ready"His son came and check the computer and he contradicted his father's initial evaluation and said that my car is ready for the testThan I said: "it was ready also the first time probably but you did not read the computer correct and did not show me the readingI almost made a complaint but I reconsidered." My mechanic said: "the computer shows only one light which is not a major reason - the car should pass in this condition." My mechanic has over years of experience working with different cars and owning his own business here in the US and also in EuropeThe only reason I left right away was to find another business that is open on the same day, to prove that his knowledge and his expertise in smog and computer technology is very limitedI will make sure I will let everyone knows how bad his customer and mechanical skills are.He should refund me more that just the fee charged for the misdiagnosis of my car; my time I took from my job to come and be there hour before he close his shop, the time I had to go allover town to my mechanic, another smog shop, etcThank you! [redacted] **