Quik-Wok

October 6, [redacted] Revdex.com Resolutions Consultant [redacted] ***Dear [redacted] ,We are writing you in response to Revdex.com Complaint: [redacted] We received the phonecomplaint from [redacted] on 8/3/At that time, we offered her a free PorkNoodle even though she had not previously ordered one as she thought she had (pleasesee attached copy of receipt)We also she explained that she was out of our delivery areaand should have not taken her order in the first place, but were willing to try and come upwith a resolution for her situationWe have a delivery charge of$that covers the gasand maintenance of our company vehicleSo in other words we offered the food free ofcharge (again, food she had not ordered or paid for) if she was willing to pay the deliverycharge.Our policy is already in place to send out food immediately if it was forgotten without adelivery chargeAgain, this was a different situation, as this was food that was notordered or paid for and the complaint came in after our delivery drivers had gone home.The free food would have had to be delivered the following dayIn a typical situation, ifwe had forgotten to bring food that was ordered and paid for and the drivers had alreadyleft, we would offer a credit for next time or a refundWe do apologize for the rudenessof the employee she talked toWe are also sorry if she got sick while staying in Boise.Sincerely, Susie W***Owner Attachment

October 6, 2016[redacted]Revdex.com Resolutions Consultant[redacted]Dear [redacted],We are writing you in response to Revdex.com Complaint: [redacted]. We received the phonecomplaint from [redacted] on 8/3/2016. At that time, we offered her a free PorkNoodle even though she had not...

previously ordered one as she thought she had (pleasesee attached copy of receipt). We also she explained that she was out of our delivery areaand should have not taken her order in the first place, but were willing to try and come upwith a resolution for her situation. We have a delivery charge of$3.00 that covers the gasand maintenance of our company vehicle. So in other words we offered the food free ofcharge (again, food she had not ordered or paid for) if she was willing to pay the deliverycharge.Our policy is already in place to send out food immediately if it was forgotten without adelivery charge. Again, this was a different situation, as this was food that was notordered or paid for and the complaint came in after our delivery drivers had gone home.The free food would have had to be delivered the following day. In a typical situation, ifwe had forgotten to bring food that was ordered and paid for and the drivers had alreadyleft, we would offer a credit for next time or a refund. We do apologize for the rudenessof the employee she talked to. We are also sorry if she got sick while staying in Boise.Sincerely,
Susie W[redacted]Owner
Attachment

Complaint: [redacted]I am rejecting this response because: the pork noodles were ordered and paid for. 
The food was delivered and paid for.  We didn't check the delivery bag.  After eating some
of the food, we realized that the pork noodles had not been delivered.  I called 
the restaurant as soon as we discovered the omission.  The person I spoke with
told me that he was leaving a note about the omission and told me to call the 
following day to ask that the pork noodles be delivered.
When I called the restaurant to request delivery, I was standing at the front desk
at the hotel.  Everyone at the front desk listened while I was told about the $3 fee.
I explained that I didn't intend to pay $3 for the mistake and that I intended to report
this incident to the Revdex.com.  The restaurant employee said, "Go for it!"
I asked the Cottonwood Suites to delete this restaurant from their recommended 
delivery restaurants.  They agreed to do that.
It doesn't surprise me that the owner has spun this tale about the incident.  Sincerely,[redacted]