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Quilt in a Day

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Quilt in a Day Reviews (1)

Review: I ordered fabric online on June 4, 2013 and sent me an order confirmation email telling me that there would be no tracking available. They debited my account for the charges on June 5. By early July, when I had still not received anything I began trying to find out what happened. First phone call - I talked with someone who took my name and phone number and said she'd look into it and get back to me. A week later, still no contact from the company. I called a second time - same response: take my name and phone number and she'd get back to me. No return call. Third phone call - same thing. So I started emailing and posting on their Facebook page. Finally, through email, I get a response saying that she had received this response from the shipping department: "i sent this ground today". That is SIX WEEKS after I placed my order, and 6 weeks minus one day since they charged me. And they sent it ground, which means it could be another two weeks until I receive the package. That is all the information they gave me. Six weeks after charging me, they ship it. And that seems to have happened only because I insisted that I actually receive something for my money.Desired Settlement: They didn't ask me what I wanted to have happen. If I had been given the choice of refund or waiting another two weeks, I would have taken the refund. Now instead I'm waiting another 1-2 weeks so I can pay to return ship it???

Business

Response:

My name is [redacted] I work for Quilt In A Day taking care of the customer service online emails. I am not sure exactly what happened to [redacted]'s 1st

package possibly it went to the wrong address. When our shipping department could not track it they sent her out another package on July 16th. We sent her an apology gift

for her inconvenience. We are expecting delivery of this package today. I believe it was just delivered. Here is the tracking number for the package that is due to arrive today

you can track it a [redacted].com

[redacted] this is the package that is scheduled for delivery

today.

This was a mistake on our part we are very sorry this happened.

Thank you [redacted]

Customer Service

Quilt In A Day

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did finally receive a package from the company today (seven weeks after ordering), but it was not what I had originally ordered. There was no packing order enclosed with the shipment, nor any information on returning an order (I am used to working with companies that enclose a return packing slip in case of problems with the order).

Their response through Revdex.com said that they had sent a first package - - this was the first that I have heard about any prior attempt to fill my order. Their customer communication continues to be sub-standard.

I am now trying to figure out how to return ship this order, since it is not what I ordered nor did it arrive in time for it to be useful. I am also trying to figure out how to get my money returned.

Regards,

Business

Response:

This is reguarding complaint # [redacted] on 7/26/13 our customer service

department called our customer and credited her Visa Account the $75.00 for

her purchases. UPS will be stopping by her home today with a call tag.

Customer should have the item's packaged and ready for pick up to be

shipped back to our Paducah Kentucky location when they arrive. There will

be no charges to our customer.

Thank you

Quilt In A Day

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Description: Quilting Materials & Supplies

Address: 1955 Diamond St, San Marcos, California, United States, 92078

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