KeyBank Executive Offices Public Square Cleveland, OH May 1, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Complaint [redacted] Dear [redacted] KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted] Thank you for making us aware of [redacted] ’s concerns We assure you that KeyBank is committed to providing excellent service To show appreciation for their business, KeyBank previously offered clients the option to forgo or “skip” select monthly payments for a small feeAllowing a client the opportunity to skip a monthly payment gave them the opportunity to catch up on other bills, use the money elsewhere, or save their income, all while ensuring a skipped payment would not impact their credit history When a payment is skipped, interest continues to accrue daily on the unpaid principal balance of the loan(s) Payments made after Skip-A-Pay offers were accepted are applied to the monthly interest that accrued for the current payment month as well as for the skipped monthThis results in less being applied to principal KeyBank has verbally advised [redacted] of the offer details in an effort to amicably resolve his concerns and is willing to discuss settlement arrangements for the remaining balance on his loan ending in *** However, in order to continue the review process, [redacted] must complete and submit a Request for Settlement Approval Package (copy enclosed) In the event [redacted] has any additional questions regarding the settlement, we kindly request he contact KeyBank’s Workout Department at 1- [redacted] We appreciate the opportunity to respond to [redacted] ’s concerns with quality and integrityThank you for your consideration in this matter Sincerely, [redacted] – Department Manager Enclosure cc: [redacted] , Executive Client Relations, Office of the President
KeyBank N.A Executive Offices Public Square Cleveland, OH March 27, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Complaint No [redacted] [redacted] : KeyBank National Association is in receipt of a complaint filed with your office by *** [redacted] ***Thank you for making us aware of [redacted] ***'s concernPlease be advised we are working directly with the client to address his immediate concerns Please be assured that KeyBank is committed to providing our customers excellent service Thank you for your consideration in this matter Sincerely, [redacted] Executive Client Relations Office of the President
KeyBank N.A Executive Offices Public Square Cleveland, OH February 10, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Complaint No [redacted] Dear Ms [redacted] , KeyBank National Association is in receipt of a complaint filed with your office by Ms [redacted] Thank you for making us aware of our client’s concerns Please be advised that KeyBank was able to contact Ms [redacted] and we have sent her documentation for an extension on her loanThe client has been advised she will need to meet the requirements in order to be approved for the extension Please be assured that KeyBank is committed to providing our customers excellent service Thank you for your consideration in this matter Sincerely, [redacted] Executive Client Relations Office of the President
KeyBank N.A Executive Offices Public Square Cleveland, OH October 9, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Complaint No [redacted] Dear [redacted] ***, KeyBank National Association is in receipt of a complaint filed with your office by [redacted] ***Thank you for making us aware of [redacted] ***’s concerns Please be assured that KeyBank is committed to providing excellent service We regret any inconvenience or frustration that [redacted] may have experienced as a result of this matter After careful review of [redacted] ***’s concerns, I would like to offer you the following: The criteria for qualifying for the $Cash Reward promotion are detailed in KeyBank’s marketing materials promoting the offer Banking is a highly regulated industry and KeyBank’s marketing strictly adheres to these regulations As stated in KeyBank’s advertising literature, in order to receive the promotion reward, the following must be met: Open a qualifying account between June 2, and October 3, and Make at least $1,in cumulative direct deposits within the first days of account opening Our records show that the Account was opened online on May 30, 2014, prior to the qualifying dates and without the Promotion Code for the $Cash Reward promotionHowever, as a gesture of goodwill, KeyBank has honored [redacted] ***’s request for participation in the Cash Reward promotionThe $Cash Reward premium has been credited to the Account On October 9, Thank you for your consideration in this matter KeyBank considers this matter closed Sincerely, [redacted] Executive Client Relations Office of the President
Public Square Cleveland, OH November 24, Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Complaint No [redacted] Dear Revdex.com, KeyBank National Association is in receipt of a complaint filed with your office by [redacted] Thank you for making us aware of our client’s concerns Please be advised after further review, [redacted] ’s request has been denied [redacted] had been verbally advised of the final resolution on October, 14, 2014; October 23, and written correspondence mailed to the client on November 4, A copy of the written correspondence and additional attachments have been foward to the Revdex.com November 24, Please be assured that KeyBank is committed to providing our customers excellent service Thank you for your consideration in this matter KeyBank does consider this matter closed Sincerely, [redacted] Executive Client Relations Office of the President
Executive Offices Public Square Cleveland, OH February 13, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Complaint No [redacted] Dear [redacted] : KeyBank National Association is in receipt of a complaint filed with your office by [redacted] ***Thank you for making us aware of [redacted] *** continued concernPlease be advised that our records confirm that we have previously responded to his concerns in a written response dated January 23, This information has also been verbally provided to [redacted] *** Please be advised that KeyBank considers this matter closed Please be assured that KeyBank is committed to providing our customers excellent service Thank you for your consideration in this matter Sincerely, [redacted] [redacted] Executive Client Relations Office of the President
KeyBank Executive Offices Public Square Cleveland, OH May 1, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Complaint [redacted] Dear [redacted] KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by [redacted] Thank you for making us aware of [redacted] ’s concerns We assure you that KeyBank is committed to providing excellent service To show appreciation for their business, KeyBank previously offered clients the option to forgo or “skip” select monthly payments for a small feeAllowing a client the opportunity to skip a monthly payment gave them the opportunity to catch up on other bills, use the money elsewhere, or save their income, all while ensuring a skipped payment would not impact their credit history When a payment is skipped, interest continues to accrue daily on the unpaid principal balance of the loan(s) Payments made after Skip-A-Pay offers were accepted are applied to the monthly interest that accrued for the current payment month as well as for the skipped monthThis results in less being applied to principal KeyBank has verbally advised [redacted] of the offer details in an effort to amicably resolve his concerns and is willing to discuss settlement arrangements for the remaining balance on his loan ending in *** However, in order to continue the review process, [redacted] must complete and submit a Request for Settlement Approval Package (copy enclosed) In the event [redacted] has any additional questions regarding the settlement, we kindly request he contact KeyBank’s Workout Department at 1- [redacted] We appreciate the opportunity to respond to [redacted] ’s concerns with quality and integrityThank you for your consideration in this matter Sincerely, [redacted] – Department Manager Enclosure cc: [redacted] , Executive Client Relations, Office of the President
KeyBank N.A Executive Offices Public Square Cleveland, OH March 27, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Complaint No [redacted] [redacted] : KeyBank National Association is in receipt of a complaint filed with your office by *** [redacted] ***Thank you for making us aware of [redacted] ***'s concernPlease be advised we are working directly with the client to address his immediate concerns Please be assured that KeyBank is committed to providing our customers excellent service Thank you for your consideration in this matter Sincerely, [redacted] Executive Client Relations Office of the President
KeyBank N.A Executive Offices Public Square Cleveland, OH February 10, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Complaint No [redacted] Dear Ms [redacted] , KeyBank National Association is in receipt of a complaint filed with your office by Ms [redacted] Thank you for making us aware of our client’s concerns Please be advised that KeyBank was able to contact Ms [redacted] and we have sent her documentation for an extension on her loanThe client has been advised she will need to meet the requirements in order to be approved for the extension Please be assured that KeyBank is committed to providing our customers excellent service Thank you for your consideration in this matter Sincerely, [redacted] Executive Client Relations Office of the President
KeyBank N.A Executive Offices Public Square Cleveland, OH October 9, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Complaint No [redacted] Dear [redacted] ***, KeyBank National Association is in receipt of a complaint filed with your office by [redacted] ***Thank you for making us aware of [redacted] ***’s concerns Please be assured that KeyBank is committed to providing excellent service We regret any inconvenience or frustration that [redacted] may have experienced as a result of this matter After careful review of [redacted] ***’s concerns, I would like to offer you the following: The criteria for qualifying for the $Cash Reward promotion are detailed in KeyBank’s marketing materials promoting the offer Banking is a highly regulated industry and KeyBank’s marketing strictly adheres to these regulations As stated in KeyBank’s advertising literature, in order to receive the promotion reward, the following must be met: Open a qualifying account between June 2, and October 3, and Make at least $1,in cumulative direct deposits within the first days of account opening Our records show that the Account was opened online on May 30, 2014, prior to the qualifying dates and without the Promotion Code for the $Cash Reward promotionHowever, as a gesture of goodwill, KeyBank has honored [redacted] ***’s request for participation in the Cash Reward promotionThe $Cash Reward premium has been credited to the Account On October 9, Thank you for your consideration in this matter KeyBank considers this matter closed Sincerely, [redacted] Executive Client Relations Office of the President
Public Square Cleveland, OH November 24, Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Complaint No [redacted] Dear Revdex.com, KeyBank National Association is in receipt of a complaint filed with your office by [redacted] Thank you for making us aware of our client’s concerns Please be advised after further review, [redacted] ’s request has been denied [redacted] had been verbally advised of the final resolution on October, 14, 2014; October 23, and written correspondence mailed to the client on November 4, A copy of the written correspondence and additional attachments have been foward to the Revdex.com November 24, Please be assured that KeyBank is committed to providing our customers excellent service Thank you for your consideration in this matter KeyBank does consider this matter closed Sincerely, [redacted] Executive Client Relations Office of the President
Executive Offices Public Square Cleveland, OH February 13, [redacted] Revdex.com Euclid Avenue, 4th Floor Cleveland, OH 44115- RE: [redacted] Revdex.com Complaint No [redacted] Dear [redacted] : KeyBank National Association is in receipt of a complaint filed with your office by [redacted] ***Thank you for making us aware of [redacted] *** continued concernPlease be advised that our records confirm that we have previously responded to his concerns in a written response dated January 23, This information has also been verbally provided to [redacted] *** Please be advised that KeyBank considers this matter closed Please be assured that KeyBank is committed to providing our customers excellent service Thank you for your consideration in this matter Sincerely, [redacted] [redacted] Executive Client Relations Office of the President