Quincy Storage & Transfer

Initial Business Response / [redacted] (1000, 10, 2015/10/01) */ Mr [redacted] ' shipment was estimated at 9,poundsWhen performing a physical survey, I identified items on the inventory sheetInventory at the time of loading showed we loaded itemsOur inventory sheets have space for itemswe figure 1,pounds per pageitems translates into pages, or roughly 9,poundsitems translates into pages, or roughly 14,poundsThis is a large discrepancy.The final weight was 14,poundsThe shipment was weighed on a certified scale Mr [redacted] was provided, and signed for, "Your Rights and Responsibilities When You Move" and "Ready to Move" bookletsVan lines are legally obligated to provide these booklets to the consumer to inform them of the moving process, as well as ways to protect them as a consumerThese booklets explain binding vsnon-binding estimates, valuation, dispute resolution and valuationAlso, the "Ready to Move" booklet informs the consumer to: "obtain estimates from at least movers"I operate under the assumption that consumers are indeed obtaining three estimatesThis is to ensure the consumer has not only a competitive price, but to also ensure rates and weights are congruentMr [redacted] obtained only one estimate, which was provided by Quincy Storage & Transfer Mr [redacted] was provided a non-binding estimate, which he signed forThe Non-binding Estimates section of the "Your Rights and Responsibilities" reads: "Under a non-binding estimate, the mover cannot require you to pay more than 110% of the original estimate at the time of deliveryThis does not excuse you from paying all of the charges due on your shipmentThe mover will bill you for any remaining charges after days from delivery." We delivered the shipment upon receiving 110% ($9,688.58) of the non-binding estimate ($8,807.80)We then billed for the remainder to be due after days from deliverySome of this cost came from adding some packing prior to, as well as the day of load ($293.19)Full value protection increased with weight, from an estimated $to $There was a shuttle at originThe weight increase caused the shuttle charge to increase from an estimated $1,to $1,Line haul also increased from an estimated $7,to $9,Quincy Storage & Transfer owes Allied for services rendered I have emailed back and forth with Mr [redacted] in regards to this situationMr [redacted] offered to pay half of his remaining balance ($1,378.33)Again, Quincy Storage & Transfer owes Allied for the remainder ($2,756.66)My boss is willing to work out a payment plan to satisfy the remaining balanceMr [redacted] will not be charged an additional 2% per month after daysHowever, per our signed paperwork (estimate acknowledgement, order for service and the bill of lading), we do expect to be paid for services rendered Please let me know if you need any more information Best Regards, [redacted] Quincy Storage & Transfer CoAgent for Allied Van Lines (XXX)XXX-XXXX

Initial Business Response /* (1000, 10, 2015/10/01) */
Mr. [redacted]' shipment was estimated at 9,600 pounds. When performing a physical survey, I identified 275 items on the inventory sheet. Inventory at the time of loading showed we loaded 421 items. Our inventory sheets have space for 30 items. we...

figure 1,000 pounds per page. 275 items translates into 9.16 pages, or roughly 9,160 pounds. 421 items translates into 14.03 pages, or roughly 14,030 pounds. This is a large discrepancy.The final weight was 14,080 pounds. The shipment was weighed on a certified scale.
Mr. [redacted] was provided, and signed for, "Your Rights and Responsibilities When You Move" and "Ready to Move" booklets. Van lines are legally obligated to provide these booklets to the consumer to inform them of the moving process, as well as ways to protect them as a consumer. These booklets explain binding vs. non-binding estimates, valuation, dispute resolution and valuation. Also, the "Ready to Move" booklet informs the consumer to: "obtain estimates from at least 3 movers". I operate under the assumption that consumers are indeed obtaining three estimates. This is to ensure the consumer has not only a competitive price, but to also ensure rates and weights are congruent. Mr. [redacted] obtained only one estimate, which was provided by Quincy Storage & Transfer.
Mr. [redacted] was provided a non-binding estimate, which he signed for. The Non-binding Estimates section of the "Your Rights and Responsibilities" reads: "Under a non-binding estimate, the mover cannot require you to pay more than 110% of the original estimate at the time of delivery. This does not excuse you from paying all of the charges due on your shipment. The mover will bill you for any remaining charges after 30 days from delivery." We delivered the shipment upon receiving 110% ($9,688.58) of the non-binding estimate ($8,807.80). We then billed for the remainder to be due after 30 days from delivery. Some of this cost came from adding some packing prior to, as well as the day of load ($293.19). Full value protection increased with weight, from an estimated $589 to $839. There was a shuttle at origin. The weight increase caused the shuttle charge to increase from an estimated $1,029.92 to $1,287.81. Line haul also increased from an estimated $7,188.88 to $9,487.39. Quincy Storage & Transfer owes Allied for services rendered.
I have emailed back and forth with Mr. [redacted] in regards to this situation. Mr. [redacted] offered to pay half of his remaining balance ($1,378.33). Again, Quincy Storage & Transfer owes Allied for the remainder ($2,756.66). My boss is willing to work out a payment plan to satisfy the remaining balance. Mr. [redacted] will not be charged an additional 2% per month after 30 days. However, per our signed paperwork (estimate acknowledgement, order for service and the bill of lading), we do expect to be paid for services rendered.
Please let me know if you need any more information.
Best Regards,
[redacted] Quincy Storage & Transfer Co. Agent for Allied Van Lines (XXX)XXX-XXXX