Quincy's Bar & Grill

All of us at Dircks Moving & Logistics would like to apologize for the problems and issues that arose during Ms. [redacted] relocation. Unfortunately a combination of errors and miscommunication plagued the move and is definitely not the way Dircks would like to handle any relocation. Dircks has...

admitted our errors numerous times previously to Ms. [redacted] regarding some of her complaints and internal action has been taken on the employees that made the errors regarding the safety concerns of our customer.Although it is not normal procedure, the complaints regarding the goods being transported by a personal vehicle were done in order to save the customer time and money. The driver at fault should not have transported the goods this way, but the very small amount of items transported were in order to avoid a shuttle or multiple trips. I assure you that this activity was not done in order for our employee to steal your items, instead done to not inconvenience the customer. This was very thoughtful of the driver, but is not procedure and we apologize for this error.Regarding the claim of stolen artwork, Ms. [redacted] had notified a Dircks representative that artwork was missing, but then called back later to notify us she had found the artwork. Later, during the claims process Ms. [redacted] claimed that she did not find the item, and it must be stolen. Although she had numerous opportunities, at no time did Ms. [redacted] notify us of the value of the missing artwork until the claims process. This artwork was not noted as a High Value item on the High Value Inventory. Ms. [redacted] also declined additional valuation coverage, instead accepting basic coverage of .60/pound on her goods.Ms. [redacted] accepted a settlement from our Mayflower Corporate office on September 10, 2015 for her relocation, that document is attached. This document states "Acceptance and negotiation of this check will serve as full and final settlement of any and all claims as itemized above in the settlement letter".

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]