Quinn's Landscaping & Lawn Service, Inc.

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 Complaint: [redacted]
I am rejecting this response because: I did not...

receive the response from the business. Please send it to me so that I can make an informed decision. 
Regards,
[redacted]

Review: On July 19, 2014 Quinn's Landscaping & Lawn Service, Inc. applied sealant to my flagstone front porch and walkway (which they had installed two years earlier) and were paid in full for that application.

The way the sealant was applied, apparently, discolored the stones leaving a very noticeable outline in the form of a square around the porch posts.

I notified Mr Quinn by email immediately upon noticing it, ( Tuesday July 22, 2014) of the problem. He called me in response to that email and said he would be out in a day or two to have a look.

I believe it was Aug. 5th when he came out and agreed that there was a problem and he took pictures of the problem areas.

He scheduled to return on August 25th to make the repairs. He did not show up that day and after I contacted him to find out why he said he would be out either the 26th, 27th or 28th. (of August) but he did not show up.

On Sept 4th I emailed him asking for an explanation as to why he hadn't kept the appointment.

On Sept. 5th he responded by email that he had discussed the issues with the sealant distributor who was going to talk to the manufacturer, etc. and was waiting to hear back from them.

On Sept. 14th in an email he said he would be out that week to re-spray.

On Thursday,Sept. 18th. He came out and sprayed another coat of sealant in a small area and said he would be back on Friday or Monday, but did not come back.

On Oct. 3rd I contacted him by email to hopefully get an explanation as to why he had not come back and to let him know that I would be going out of town on Oct. 24th and expected that he would have the repairs completed before I left town.

He responded on Oct 5th. that the weather had not been right for it and that he had talked to a different distributor and decided that emulsifying the sealant and re-applying might take care of the problem and that when he could be sure that there would be no rain for 24 hours he would be out to do that.

On Oct. 8th I received an email from Mr. Quinn stating that he had sprayed [redacted] in a small area to see if that would make a difference and that he would "take a look tomorrow" (which would have been Oct 9th.) to check it out.

On Wednesday, Oct 22nd, I received an email from him that he had come out to check and thought he could see a difference and would be back the next day or the next (Oct. 23rd or 24th.)to spray [redacted] in a larger area and see what the results were. He did not show up on the 23rd or the 24th nor did he call to explain but, according to my granddaughter he did come on Monday the 27th and sprayed [redacted] again supposedly in a larger area.

I have not heard anything from him since his email of Oct. 22nd.

On Nov. 3rd I emailed him requesting an update on the repairs but didn't hear back from him.

On Nov. 5th. I emailed again requesting an update and have not heard from him.

This has been going on since July, we are now in November. All that time I have not been able to enjoy my front porch because of not knowing when Mr. Quinn would be here to make the repairs. This is absolutely an unreasonable and/or excessive delay in completing the repairs!

I paid Quinn's Landscaping & Lawn Service, Inc. a total of $16,191.00 to install the veneer flagstone and apply the sealant to my front porch and walkway and I want the damage repaired without further delay or I want my money back.Desired Settlement: I want the repairs made immediately, without further delay and done right. If Quinn's Landscaping & Lawn Service cannot repair the damage I want my money back not only the cost of the sealant but also the cost of having the flagstone veneer installed to my porch which would be $6,456.00 for the flagstone veneer plus $937.50 for the sealant, a total of $7393.50. This total does not include any of the flagstone walkway or steps and half the cost of the sealant.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I did not receive the response from the business. Please send it to me so that I can make an informed decision.

Regards,