Quirk Automotive Group of Maine

I brought my newly-purchased, *** into Quirk Auto Group to have a factory recall addressed. The work took a little over an hour during which time I stayed at the dealership while the service crew drove my car to the repair shop building.

My car was returned with a crack in the windshield that did not exist when I brought the car in for service. We had confirmed vehicle condition with a walk-around upon arrival, and the crack occurred when the vehicle was in the dealership's possession.

I asked that the dealership replace the windshield, but they refused telling me to "have my insurance handle it."

This is totally unacceptable.

I was shopping for a truck and the salesman called my daughter , a nurse, at work and asked her questions about me! I never gave him her number . Extremely unprofessional conduct.

Terrible customer service, Brought my *** in for a clunking noise and they assured me it was the steering box and it needed to be replaced. Had it done for $1979.00 and the clunking was still there. They responded the computer did not show anything. They did not have any idea what it was!!
I was there to have a mechanic look at it and this is the response I got. I emailed to Quirk and they have not responded back. My advice don' t go there.

This repair has been addressed and the customer did not pay for itit was covered under good will warranty

I recently took my *** in to have the spark plugs replaced. I brought in the OEM (16) PLUGS in myself. I was there a total of 3 hours exactly and was charged $415.03. I was also charged a fee $19.95 for shop supplies, which I now was told is a fee tacked onto every customer for disposal fees etc. Hello, nothing was subtracted for the plugs I brought in??? First of all, before tax, the hourly labor charge is $112/hr and after tax, $118.52/hr. Hello, who can afford these charges in Maine? Then to top it off, the advisor says we are a flat rate shop and you will get billed regardless depending on the job that was done. So if I only spent 30 mins waiting, and they changed my plugs which is billed for 21/2 hrs, I get charged for the entire 2.5hrs. Sorry, this shop is BOGUS!!! I wouldn't recommend them to anyone unless you have money to throw to the wind. If I could give a zero star, I would. Someone needs to seriously review their typical charges for the work they do.

I purchased a vehicle back on April 21st and on April 23rd I contacted the company to let them know that the inside door handle was broken into have been told since that day that they would contact me and let me know how it would be fixed problem is I had to contact them each time and it had two months of the run around now I'm being told that it's going to be out of pocket expense to me over $600 had I noticed the damage prior to purchasing the vehicle this would have been corrected on the condition of purchasing the vehicle but since I have purchased it company is now saying it's my problem

I brought my *** in for repairs on a computer module. Quirks *** technician tried twice to fix my car and he could not do it. He did not listen to me! My car sat in the parking lot for six weeks and sustained damage to the doors. Quirks fixed this door damage. I was charged over $1400 for repairs and my car is still broken with the same problem. I was offered a refund but then denied it. In addition, my oil pan gasket was changed. This did not need to happen as there was no oil on my garage floor The owner told me that this was prevention maintenance and this caused me $1000. This could have waited. I express my concerns to the owner and he blew me off stating how much work they did on my car and gave me a refund of $600. I feel I'm entitled to more than that but he was clearly not willing to negotiate. I contacted *** headquarters and they told me to file a complaint with the Revdex.com as there was nothing that they were going to do at this time.

I recently leased a vehicle from Quirk’s Chrysler/***/ Dodge location in Bangor, ME. On February 12th, 2018, I signed a lease agreement at Quirk’s for a *** that was located in New York and had to be shipped to the dealership. I was told by 4 employees of the sales department that the initial money down would be to “secure the vehicle and would be the last’s month payment on the lease, so the last 30 days of the lease I would not have to make a payment.” I was told by the sales manager that they would order the *** to be shipped and would arrive between 2/20-2/28/18. He would mark it “HOT” so it’s rushed and he could get it as early as 2/20-2/22/18. In the interim, I received a few phone calls from the dealership stating I have to resign some paperwork due to the paper work having errors. I made multiple trips back and forth to the dealership to be asked to sign this and resign that and a few times I showed up and was told the papers were not done or they did not have enough time to get to them. My vehicle finally arrived on 2/27/18. At that time, I resigned the paperwork and lease agreement with the updated information/warranty amounts and drove off with my vehicle. Once obtaining the vehicle, I waited 7 days for *** to process the paperwork on their end so I can set up an account with them to pay my monthly payments. I then started calling the customer service number and was told that they have neither lease contract on my vehicle nor any information on me as a customer. I continued to call every 2-3 days until 3/28/18. My scheduled payment was due 3/29/18. As of, 3/28/18, *** did not have any info from the dealership. I received a voicemail from Quirk’s stating that I had to come in and resign the Wear and Tear Warranty paperwork as the dates were incorrect. I did not get the message until 3/27/18 as I was working, so I called back but did not reach anyone to speak with. I left a voicemail for the person to call me back. No call returned. My last phone call to ***, I spoke with a customer service rep, explained the situation and he stated he would forward this to the corporate office and they would call me; he also stated he would waive any late payment fees for the month of March 2018, as this was not my fault and out of my control as a customer. He also stated the dealership should be responsible for paying that late March payment for me as it was a delay on their end. On 3/28/18, I went to the dealership to resign the warranty papers and dealt with the finance manager. I explained my frustration and situation with him and told him that my payment is due tomorrow 3/29/18 and I still do not have an account with *** as they have not received anything from the dealership yet. I expressed that I do not want this to affect my business with *** and do not want any late fees applied or for this delay to affect my credit score. He assured me that it will not count against me and apologized for the delay and that the new finance person is new and still learning. He called *** while I was in his office with him and put them on speaker phone. They told him the same thing that they had been telling me for the past 3 weeks; no information on my lease contract was sent to them yet. The finance manager gave me his direct phone number and stated “if there are any issues, please just contact me directly from now on.” While on the phone with ***, he stated to them that they sent the information to *** “last night”, is there an account number I can give the customer so she can make her payment.” They stated it will take approx. 24-48hrs for the information to be in their system and to assign an account number for me. On 4/3/18, I contacted ***, received an account number and they told me I would have to pay the past due balance from March’s payment in order to set up any further payment schedule with them. My next scheduled payment is 4/29/18 and I asked “so I would have to make 2 payments in one month to be current with my bill?” They said yes, unless the dealership will pay due to the inconvenience and delay of your paperwork. I called the dealership and asked to speak to the finance manager and was told he no longer works here. I explained what happened and what the finance manager told me and the lady responding “well he probably told you that cause he knew he was leaving and probably did not want to deal with it anymore.” So I explained my frustration to the lady and she stated she would contact the *** REP and have him call me directly and it will take 24 hrs for him to call me. As of 4/5/18, no call was received from *** REP. I called and spoke with the GM at the dealership and explained everything to him. He told me that *** has a delay in their paperwork process and are often late with entering in the information. I explained that I feel as a customer, I did not think it was my responsibility to have to pay 2 payments in one month due to a delay on the business ends of this. He offered to contact the *** REP and have him call me and he would set up a meeting for me with the owner of Quirks. On 4/10/18, received a voicemail from the *** REP stating he was sending all this info to the corporate office and they would call me in 24hrs. No call was received from *** corporate office as of 4/12/18. On 4/11/18, my fiancé and I met the owner at the dealership and had a meeting in the customer waiting room. I brought all documentation of conservations, call logs, voicemail logs and names of people I have spoken to. The owner started off the conversation with explaining the history of the dealership and the relationship they have had with ***. He began to say that “*** has a bad history of delaying the process of paperwork for the customers and some customers do not receive their first month’s statement until 2-3 months into the lease.” He began to slander the *** company and shifted the blame towards them. I explained from the beginning of all the issues that occurred during the sales process of this vehicle lease and how frustrated I was as a new customer. During this conversation, he asked me where I worked. I told him at the nearby hospital. He began telling me how he and his business has donated some much money to the organization that I work at and the local business he has donated to and how big his company is and how many locations he has for dealerships. He was being very condescending during our conversation. When I stated certain statements or made certain points, he would chuckle/laugh at what I was saying. I was clear with him as far as what I needed and wanted as an upset customer and I stated I would like to solve this by having them pay the March payment due to the delay. He laughed and stating “I am not still not sure why you want us to pay a payment for you as you are not paying anything additional to what you would have been paying.” I told him, I would be paying 2 payments in a 30 day period which is not what my contract states. He then apologized and admitted that the dealership messed on this deal and said I’m sorry, what else do you want except for us to pay your month’s payment which I am not sure I want to pay or not. He stated over and over that he was talking to me as a person to person/human to human. I told him “you’re a business owner speaking to an upset/dissatisfied customer and I do not feel like you’re treating this appropriately.” He stated “I already told you that we messed up and said sorry, what else do you want me to do fire (stated employees names).” I replied, “No, I never even mentioned anything to you about any disciplinary actions against your employees, so I do not understand where that is coming from.” At this point, he kept interrupting me while I was talking so my fiancé spoke up and told him what we needed as far as customers to resolve this issue and for him to speak to us like a professional business man to a customer. At this point, the owner continued to raise his voice over myself and my fiancé. My fiancé stood up from his chair and looked at me and said “well I guess the owner does not care about his customers and is not going to fix this issue and make it right so let’s go.” I tried to reason with the owner and he continued to refuse to consider a solution. I told him that I want to know whether or not he will consider resolving this by paying the payment on my behalf or not. He stated “Nope, not after the way you guys spoke to me, now I do not even want to do anything.” At this point, I stood up and started walking away from the table with my fiancé and the owner kept the conversation going and kept chuckling and laughing at us. My fiancé and I both stating to him that we will never be doing business with Quirk’s again and we will be sure to tell friends how he treats his customer’s. He raised his voice and stated “Now you’re just trying to black mail me and I do not deal with people that black mail me.” My fiancé and I left the building and I ended up extremely upset and crying. I feel like the owner did not handle this in a professional manner and belittled me as a person/customer. He was very condescending and arrogant. As of today 4/12/18, no resolution has been done with this matter and no call has been received from the *** Corporate office. I will never do business with this man or establishment ever again!

I have reached out to Quirk in Bangor, and have had no response. I have also reached out to Chevy Corporate as well. Below is the excerpt of the email exchange I sent to Quirk Auto.

This is in regards to 2013 Chevy Equinox, account was under ***, and then I purchased the vehicle in 2017. I have been the sole driver of the vehicle. We've kept up on all of the recommended procedures, including the 50K, 100K and even a 150K checkup, and in the past year alone spent over $1500. Again, any time I worked with you, it went well and most everything was taken care of.

Unfortunately, we have again run into an issue with oil changes. When we last got work done, I had to come back to the dealership because the oil performance was not reset, and I wanted to verify that it was done. On the paperwork it said it was done. They went out and reset the gauge, but it was never checked. I then drove from Maine to Florida, and drove it for another 3,000 miles, a total of 5,000 miles from the last service we had.

When we went to get it changed in January, the oil was never changed as stated, and I had less than 1/2 quart of oil in the vehicle. The technician down here said that based on the collapsed filter, and that it was dripping sludge, it was possible that the filter had not been changed for upwards of 5-7 times. I have pictures to show the filter and oil level.

My car was brought to Quirk Chevrolet for a recall involving the brake lights. The lights illuminate without stepping on the brake and do not light when the brake is applied. A state inspection was also requested. The recall work was completed and then the service manager stated the vehicle failed the inspection. He said the vehicle needed 4 new brake pads and that the 3rd brake light in the window was not working. The light was working just as the other brake lights were, coming on randomly without applying the brakes and going out when the brakes were applied. When questioned that this should be part of the brake recall, he said it was not. He was asked if they had tested the light independently to see if the light had power going to it, they had not and would have to charge for 1.5 hours work to do that. He quoted a price of $600.00 for the brakes and another $400 for the light to be replaced. My does most of the maintenance on the car so we did not have Quirk do the work. My husband spent $230.00 on new brake pads and routers and proceeded to change the pads. The pads must be over 2/32nds of an inch to pass inspection. The front pads were at 3/32nds and the rear pads were at 8/32nds, in other words they all should have passed inspection with no problem. As for the 3rd brake light, my husband unplugged the fuse, plugged in back in and the light worked. Quirk was going to charge us $1000.00 for work that was not required for the vehicle to pass inspection. How many people who are not able to service their own vehicles are getting scammed for repairs that are not necessary by this dealership? I bought my last 3 vehicles from Quirk but I will never do business with them again.

There is a recall on my 2011 Dodge *** due to the alternator. My original alternator literally caught on fire due to a short inside it. I was a mechanic for the military so I replaced it myself correctly. Still wouldn't start, so I checked online found out it was a recall item. Had it towed to quirk in Bangor. They said the new alternator fried the pcm and that I need to pay for it. It wasn't the alternator that caught on fire, it was the brand new one from ***.

THIS IS THE COMMENT I POSTED ON MY *** PAGE. Over 50 people also had big issues with this company and strongly advised me to file a complaint with the Revdex.com as well as the General managers.
So this is a copy of my "Letter" I posted on *** so it does not appear as a professional letter.
WARNING: I am going to go on a long rant here about a certain Dealership, following my accident, A MONTH AGO.
Most of you know that I was involved in a Truck vs Deer accident on December 6, 2017. Our smaller Truck, the ***, sustained a lot of damage. We weren’t sure if the Insurance company was going to total it or not. Brian and I had different wishes on that one. It wasn’t declared a total loss. We then told them to tow it to where we were lead to believe, by our insurance company, the estimate had been done, Quirk Auto. We waited less than I week to hear from Quirk, to give us an update, no call. So, I called them, only to be told that “Your Truck isn’t here. It wouldn’t be here, we don’t do body work”. I was brushed off to 3 different people. Finally, someone that doesn’t treat me like I have lost my mind “Confirms”, remember that word, that indeed the truck IS there. He even went as far as to tell me that there was no contact information and they have just been moving it around with all snow storms. No contact information? yeah-ok, IF that WAS true, the Truck has a VIN. If they wanted to find us, they could have, we aren’t in protective custody or anything. We don’t think they even tried. We believe it is because they knew they weren’t going to be making any money off it, since they don’t do body work. Few days later our Insurance company wants to go get the Truck…oh guess what? Remember that word I told you to remember from earlier? “Confirmed?”, yeah well.. Quirk tells the Insurance company they don’t have it, it’s not on their lot, period. NOW, I begin the process of “Oh where, oh where can my little truck be?.. Calls and calls to the Insurance, and body work places, and, oh yes, QUIRK.. Who now, has no idea who I talked to, but our truck is not there, oops sorry.
Get another call from Insurance company asking where to find, and relocate the Truck. Tow company goes to move the truck from Quirk to ***, because they, ready?.. “Confirmed”.. it was there. So, we still don’t know where our truck even is at this point, 3 weeks after the accident. No one does. We still hadn’t heard, even though *** was supposed to locate it. Nope! Does anyone follow up when they say they will?
Jump forward to tonight. Brian called Quirk and *** to be sure the move went fine. Guess what? NO ONE has the Truck. Now, we trust Moody’s, I know a few of them personally. But Quirk, they have already “confirmed” my Truck was there and then Whoops, it disappeared. Brian had the displeasure of talking to 3 people on the phone at Quirk, who didn’t know ***. Final guy calls back, says he even had someone look and it is NOT there, even though that one guy had time to tell me they just move it when they need to plow. Brian told the guy at Quirk that we were on our way down from Gorham to look ourselves. Guy tells him that we won’t find it there. Brian said “Well, honestly, I’m going to be pretty pissed if I do”.
Back on the phone with *** while driving to Quirk. I had a very nice Customer Service Agent with ***, *** About the best thing I can say about our insurance. Brian goes inside Quirk to talk to someone, get some sort of help. I sit on hold with Insurance with Sleepy time music for 20 minutes. He comes out shaking his head, “Nope, this guy just wants to go home, he told me he can GURAUNTEE that the Truck had never been on their lot. Very strong statement I think. We drive around the parking lot ourselves a bit to look and RIGHT THERE next to the Exit, last Vehicle in the row, right in plain site is a Black *** with the front and side all stove up (my handy work). Right there!!!! Where no one that works there could find. They held up repairs by telling *** and towing company that it was definitely not there. Definitely, has never been on their lot. We went over to it, battery is dead, of course. We go back and Peter, the guy Brain talked to, was gone, all lights out. I had a sales person find him fast because we JUST talked to him and need to talk to him again, now, it can’t wait. So we follow this man out through the service department out into the bays, no lights on, and see that he is bringing another guy back. Brian see’s that it is Peter, and very simply says “It's here”. And the guy said “oh really?”. Then only thing he says to us is, “well I don’t know where the key is”. Okay, I admit it, the nasty side of Nance came out. I said “That truck is and has been sitting right there, in this lot, right at the end of the row this whole time and no one could see it? It was in plain sight. Yet people here told both us and our insurance that it was 100% not here. Yet I had a confirmation, which no one will admit to, and we actually had the Cashier “Confirm” that the tow truck already took the Truck. (The truck that was never there?) And, as far as the Key, wouldn’t it be on that board of keys behind you? The only *** key”... Well, No key. He had to go find it. This entire time this wonderful woman from *** hangs on the line with me. I said to her “I don’t want to lose you” and she comes right back with “Oh, you are not going to lose me.. I am here till the end. Till this is resolved. No way you should have had to wait 4 weeks”.
Talked through her to dealer guy to confirmed pick up tomorrow. Then I thought better of it. I handed him my phone and said “She wants to confirm pick up for tomorrow with you”. He looked like “Ummm”. But it is confirmed that it is there, we showed him the exact spot, and that it will be towed to *** tomorrow. That’s was a waste of an hour and a half we will never get back.

I was told my 5.3L engine in my *** 2009 that I purchased new in 2009 from Quirk in Bangor and now has 70,600 miles on it needed a new camshaft and lifter. After researching on the internet I discovered it's a very common problem with some dealerships doing as many as 3 per week. I called *** corporate and asked for a labor discount due to being a common problem. I was told sorry your are past your warranty. I was charged 19 hours of repair labor and 2 hours to diagnose for a total of 21 hours. The internet indicates an experienced Tech could diagnose and repair in as little as 4 hours. I asked for an adjustment and was told no we won't do that. Total cost to repair $4436.07. I warn you stay away. I will not ever own a 5.3L or 6.0L *** ever again unless they treat me better than that.