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Quist Plumbing & Heating, Inc

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Quist Plumbing & Heating, Inc Reviews (3)

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** There was some miscommunication and the issue has been resolved to my complete satisfaction.
Regards,
*** ***

I was in response to *** emails as fast as I couldThere was a two week time where we weren't in communication where we were very busy. Other than that I was in response to her. We talked on the 12th of OctoberI stated I could come out ANY TIME next weekShe responded with "would
Wednesday work?" I took that as next Wednesday in reference to our availabilityOur work was not inadequateWe have before and after pictures along with our contractMyself and partner also did a thorough walk through with her before we left her house and received final paymentWe put two coats on each room just as she wantedIf touch ups were needed we are always more than happy to go do themWe are surprised at Lynns frustration and have since found out there have been other home complications unrelated to paintingWe hope to go do these minor touch ups and be on good terms.attached is our email with the miscommunication that we are very sorry about

We did go out and re scrape and prime and paint her house in *** ***, and *** were the on the jobIt took a total of man hours to completeTheir time cards are documented with both location, hours, and time spent on job. *** was unsatisfied with the results as
some of the paint did not match up with the restIt was not the same "white"Simply put there was not a lot of areas that were peelingThe areas that were we scraped down and primed and paintedThe fresh paint had a different look than the old dirty paint from a year ago. We then in had another call, based on more peeling paintNow we believed this to be a moisture problem or delaminating of the woodWe used top of the line products with both times and have pictures of the bare wood completely scrapped, then primed, then paintedIt simply wont hold on. In any case Tom scrapped down her house and re primed itTotal of hours, there were hardly any areas, again pictures were taken to show what was done. I was told that it was repainted as well (at least the areas needed). *** assures me that these areas were not painted and still need to beTDS will go out and repaint those few areas in spring of But the paint will not hold because she has major wood delamination and moisture problems on the chimney, window trim, and some soffits. We are sorry about the misunderstanding and unfortunate situationWe will work on communicating better ***

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Address: 1305 7th St SW, Pipestone, Minnesota, United States, 56164-1561

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www.americanis.net

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