Quizno Sub Store #6903

Dear [redacted]:I am in receipt of your notice of a complaint filed by Mr.? [redacted] with your office.? Here is our official response to that complaint.? On January 11th of Mr[redacted] presented to our Alden office location for an orthopedic evaluation.? • Point one - his
purchase date as listed on your? complaint was not January 23, His report to you on this issue is incorrect.? On that date he presented with a [redacted] and [redacted]? insurance coverage with a high deductibleWe are? participating providers with this insurance and submitted his? insurance claim for his benefitHis insurance company placed? all of the responsibility for the contractual amount to his? deductible incorrectly at first leaving him with a balance of? $then reprocessed the claim correctly leaving him a? final personal balance of $144.77? * Point two - his amount owed to our office is $144.77? not the $as he incorrectly reported to you.On February 12, Mr[redacted] was mailed his first? statement from our officeThe amount was for $He? did not respond.? On March 5, Mr[redacted] was mailed a second? statement for that amountHe did not respond.? On April 15, Mr[redacted] was mailed a third statement? for this amountHe was offered a payment plan of $per? month to assist him in paying his billHe did not respondOctober 10, 2016On April 27, [redacted] reprocessed his claim.? On May 19, he was mailed another statement with the? same offer of a payment plan on his corrected balance of $He did not respondOn June 17, he was mailed another statement with the same amount and the same offer of a payment planHe did not respondOn July 14, he was mailed another statement of the corrected amount with the same offer of a payment planHedid not respond.? On August 12, he was mailed a dunning letterA copy of? which is enclosed for your reviewThis was his first dunning notice.? Five days later, on August 17, Mr[redacted] called ouroffice claiming that he had paid $in cash but did not? have a receipt of such, claiming that he had paid this after? receiving one statement in the mailA copy of the note my? ? staff made on that date is included for your reviewHe did? state that he received a bill offering him a $a month? payment planHe then claimed to have made a $160.00? payment but did not have a receipt.? On August 18, he was mailed yet another statementHedid not respond.? ? On September 16, he was mailed another statementHe? did not respond.? On September 26, Mr[redacted] contacted my employee? at the Alden office by telephoneHe related to her that hepaid his bill erroneously to another physician's office that we share space with in that buildingHe stated that they were going to refund his payment at which time he was going to pay his balance with our office.? October 10, 2016As to his other allegations:• Mr[redacted]'s account has never been sent to collectionsHis claim that it was "marked for collections" would be an accurate statement as this is a standard dunning statement message for someone who has not paid his or her balance in an eight month span.• He claims to have made five telephone calls to our officewith respect to this matterWe have no record of this we havea record of two.• Mr[redacted] claims to have a receipt for the money paidyet has failed to produce this receipt to us for any sort ofclarification and indeed stated to us that he did not have areceipt for his payment.• As to the remainder of Mr[redacted]'s comments that ouroffice has been rude, unprofessional and has "screwed up" Ifeel these are unwarranted and unfoundedIt is not ourmethod of treating patients rudely or unprofessionallyWehave offered Mr[redacted] several opportunities to settle hisbalance and have abided completely with all collection lawHehas not been harassedHe has not received telephone callsfrom our office seeking payment.His account is currently on a hold statusNo collection actionshave been commenced from our office and no harm has cometo his credit score as a result of his balance with our officeItis my assessment that Mr[redacted] made an error in payingsomeone for services that our organization rendered and hashad a difficult time with whomever that is in getting hispayment refundedWe have been very patient with hisbalance as you will see from the narrative historyWe haveno desire to ruin Mr[redacted]'s credit nor do we have anyinterest in angering him or any of our 50,patients who wetreat annuallyWe do expect them however to pay their bills.October 10, 2016His account remains on hold until that point in time when hereceives the refund from whomever he gave his money to (heshould be able to tell you who that is as he claims to have areceipt) and then forwards us only the amount he owes theoffice, $144.77.This organization does not owe Mr[redacted] a refund; we donot have his erroneous paymentThis organization does notcharge interest on balances owed by our patientsWhile thisis legal, we choose not to do thisIf Mr[redacted]'s creditscore becomes affected by any balance owed it will not be atthis time from a balance due our officeHe will have ampletime to resolve any outstanding balance prior to any eventsuch as that occurring.I hope this helps you in resolving his complaint, if I can be offurther assistance I would ask that you telephone me directly.Sincerely,Joel CF[redacted]Practice Manager