Quizno's Classic Subs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Ms [redacted] Best Western's response was unsatisfactoryTheir response offered no resolutionOnly restating they already refunded two nights of our stay.During the first few days of our stay they offered to refund points used for two nightsAlso, the manager would try to move us to another Best Western Hotel in San DiegoThe manager called us letting us know of non Best Western hotels that had vacanciesThis was of no help as the entire vacation was booked an paid with Best Western points.When the hotel was booked and later also speaking directly with the on location staff, I was assured I would have a beautiful view and a nice balcony to enjoyThat was their biggest selling point.After getting no relief from the onsite manager, I tried to call the Best Western line for any help moving to another hotelI was met with their agent that was condescending and passively laughedThis may be on a recorded line.We had two choices, listen to the loud construction noise daily, keep our door closed, not ever use the balcony due to strong smells and loud noise, and not have access to the harbor across the street, or cancel our entire vacation that we'd planned for some time using the points and return home.This vacation was taken for relief from stress due to serious medical issuesTheir was no stress relief, only frustration.The stress of no balcony, no view, being awakened early by construction noise and at times the entire arcadia door shaking, along with the very frustrating and unhelpful attitude of the Best Western management is my reason to ask for Best Western to return all points used for this "vacation." I have extensive pictures and videos that shows the depth of the problem.Thank you, Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,After conducting an investigation we found that Ms*** *** was not charged $she only paid $for the first night in which she did not have any problemsThe second night was comped for the issues in the roomWe will reimburse her for the first night stay
for the inconvenienceI would like to establish that the presence of bed bugs is not because of lack of cleanliness or caring of our hotel and staff, we take a lot of pride in the product and the services we provide to each and every guest that stay at our propertyWe have a professional tean that comes on a regular basis to protect against these incidents, unfortunately the bed bug problem is that they are transported in suit cases, bags and other items that guest use to travel, they hitch hike and have been reported not only in hotel rooms, but in movie theaters, stores, airplanes, buses, trains, boats and other placesWhen Ms*** reported the incident, our professional exterminators treated the affected room, as well as all surrounding rooms, and checked to confirm the problem had been eliminated in the room and had not spreed.Ms*** should see a credit on her credit card statement in to business days for the amount of $138.38. Regards, *** ** *** Jr.General Manager

Hello, this is an update on my complaintI had also complained to ***.com customer service about the situation and they have also tried to contact Best Western to no avail***.com has since gone ahead and reimbursed me for the extra room chargeI cannot express enough how happy I am with
***.com and they have a satisfied customer in meHowever, I am very disappointed in Best WesternWhen we first alerted them to the problem they were rude and unprofessional! They acted as if they didn't care and I believe they may have double charged me on purposePlease put me down for a very poor rating of this hotels management and I will never stay with them againThank you for attempting to help!Sincerely, *** ***

To whom it may concern,As stated on the telephone with a Revdex.com representativeIn this case we gave this guest nights complimentary*** *** the Assistant general Manager offered several other lodging solutions to Mrs*** and even offered to call and make the reservations for herMrs
*** refusedThe representative that is referred to in the original complaint was a customer care representative with Best Western not an agent at this hotelWe are an independently owned franchised hotel we are not responsible for anything said by a best western corporate employeeThis matter should be Taken up with Best Western International and not the Best Western Yacht harbor.Thank You , *** *** Assistant General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ms***Best Western's response was unsatisfactoryTheir response offered no resolutionOnly restating they already refunded two nights of our stay.During the first few days of our stay they offered to refund points used for two nightsAlso, the manager would try to move us to another Best Western Hotel in San DiegoThe manager called us letting us know of non Best Western hotels that had vacanciesThis was of no help as the entire vacation was booked an paid with Best Western points.When the hotel was booked and later also speaking directly with the on location staff, I was assured I would have a beautiful view and a nice balcony to enjoyThat was their biggest selling point.After getting no relief from the onsite manager, I tried to call the Best Western line for any help moving to another hotelI was met with their agent that was condescending and passively laughedThis may be on a recorded line.We had two choices, listen to the loud construction noise daily, keep our door closed, not ever use the balcony due to strong smells and loud noise, and not have access to the harbor across the street, or cancel our entire vacation that we'd planned for some time using the points and return home.This vacation was taken for relief from stress due to serious medical issuesTheir was no stress relief, only frustration.The stress of no balcony, no view, being awakened early by construction noise and at times the entire arcadia door shaking, along with the very frustrating and unhelpful attitude of the Best Western management is my reason to ask for Best Western to return all points used for this "vacation." I have extensive pictures and videos that shows the depth of the problem.Thank you,
Regards,
*** ***