Revdex.com: While it is unfortunate that I had to resort to the Revdex.com, the Office of the Insurance Commisioner, and file a claim with my bank to receive a satisfactory response from Ambetter, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, despite an obvious injusticeIf I were to steal money from someone and refuse to give it back without involvement from authorities I'd be sent to jail Sincerely, [redacted]
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve this issueMy team has reviewed your information and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, we do show your issue was resolved on 1/27/Please call our customer service at 1-877-687-if you have any questionsWe appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S [redacted] Director, Operations Broadway Suite Tacoma, WA
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on fileWe appreciate your patronage and thank you for bringing these issues to our attention
Dear Valued Member: Again, I sincerely apologize for the frustration and inconvenience you have experienced during our review of this situationWe have resolved the issue and you have received your My Health Pays reward cardThe response in the mailed resolution letter you received came from myself, and I am more than happy to speak with you and explain why a refund or credit of premium will not be issuedPlease call our customer service at 1-877-687-and ask to speak with myselfIf I am unavailable please let the customer service representative know and I will return your callWe are responding in writing with resolution addressing your concerns at the address we have on file We appreciate your patronage Respectfully, Dean S [redacted] Senior Director, Operations Broadway Suite Tacoma, WA
Complaint: [redacted] I am rejecting this response because: You say this is "resolved" just because after putting a FIRE under you through the Revdex.com you decided that four months was long enough to NOT send me out the rewards card I had earned I failed to mention that the card I was supposedly sent in March, that I never received, could have gained me quite a bit of rewards money As I have a wellness check up every year, a flu shot, and have belonged to a gym all my adult life In reality I should have more money coming that I never knew about because I didn't know about the rewards service that Ambetter had You explained that you can't waive a months premium I'm not asking for that I said in my last message I would settle for a pre-paid visa card Any business can supply that to their customers I would like someone higher up in the company to review my complaint so this can be resolved In good faith Ambetter owes me this for making me wait so many months and gave me terrible customer service the entire time AGAIN, had I not taken this to the Revdex.com I would still be waiting for my rewards card In my eyes, this wasn't "resolved", but you were forced to send me out my card This will be resolved with you sending me out a pre-paid visa card with the equivalent of at least a months worth of what I have paid in premiums ($135.00) Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I need to know exactly how this will be resolved and see that it is resolvedI've been promised more than once that this will be taken care of and it hasn't beenSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:until i'm sure that I won't be charged for the month of january or have this go on my credit report then and only then will I be satisfied,i'm not out to bad mouth this company if they resolve this as mentioned, my policy was canceled in december of and (again) in january of because no one canceled it when I asked them to cancel in december.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: "I am confident the issues have been resolved." We'll that's the 14th time we've heard thatThey managed to pay out of the bills they are responsible to pay forI have emailed them copies of the billsThe medical provider still owed called them directly on July 14thThis shouldn't be difficultEVERYONE agrees they need to be paid by Ambetter and not by us, including AmbetterIf the Director of Operations (not sure of what operations) can't fix it, communication is brokenAnd what ever happened with my grievance complaints I filed with AmbetterThey call us valued customers, boy is their value system lowAll they value is that you keep sending them money.Sincerely, [redacted]
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on fileShould you have further questions please contact our customer service department, they are available 8:am-5:pm PST at 1-877-687-We appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S [redacted] Senior Director, Operations Broadway Suite Tacoma, WA
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] The company is making things clear nowIt is unfortunate that it took this kind of action to get competent people to address my concern.Sincerely, [redacted]
Dear Valued Member, On behalf of Ambetter from Coordinated Care, I sincerely apologize for the obvious frustration you have experienced The erroneous invoice you received came as a result of the transition of [redacted] taking over premium invoicing from the [redacted] [redacted] (***) There was a long delay in the receipt of your termination record from the [redacted] and once Ambetter from Coordinated Care began the invoicing process our billing system calculated the back dated invoice Please discard the invoice I have confirmed with our Enrollment Department that you enrollment record reflects the correct termination date In regards to one of our staff members hanging up on you during an inquiry into this issue, I was unable to locate this incident in our call system I can assure that this type of behavior is not condoned and will not be tolerated I will speak with the Customer Service agent you spoke with and ensure that he/she clearly understands our policy on providing outstanding Customer Service I appreciate you bringing your situation to my attention Respectfully,Dean R S*Director of OperationsAmbetter from Coordinated Care
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file We appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S [redacted] Senior Director, Operations Broadway Suite Tacoma, WA
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on fileWe appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S*Senior Director, Operations Broadway Suite Tacoma, WA
Dear Mr***: I apologize for the delay and inconvenience you have experienced in attempt to settle this matterMy team has reviewed your files and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health information so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding cancellation of your enrollment was sent directly to you at the address we have on file Thank you for bringing this situation to our attention Respectfully, Dean RS [redacted] Director, Operations Broadway Suite Tacoma, WA
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and will await postal mail they state includes the resolution.Sincerely, [redacted]
Revdex.com: While it is unfortunate that I had to resort to the Revdex.com, the Office of the Insurance Commisioner, and file a claim with my bank to receive a satisfactory response from Ambetter, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, despite an obvious injusticeIf I were to steal money from someone and refuse to give it back without involvement from authorities I'd be sent to jail Sincerely, [redacted]
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve this issueMy team has reviewed your information and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, we do show your issue was resolved on 1/27/Please call our customer service at 1-877-687-if you have any questionsWe appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S [redacted] Director, Operations Broadway Suite Tacoma, WA
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on fileWe appreciate your patronage and thank you for bringing these issues to our attention
Dear Valued Member: Again, I sincerely apologize for the frustration and inconvenience you have experienced during our review of this situationWe have resolved the issue and you have received your My Health Pays reward cardThe response in the mailed resolution letter you received came from myself, and I am more than happy to speak with you and explain why a refund or credit of premium will not be issuedPlease call our customer service at 1-877-687-and ask to speak with myselfIf I am unavailable please let the customer service representative know and I will return your callWe are responding in writing with resolution addressing your concerns at the address we have on file We appreciate your patronage Respectfully, Dean S [redacted] Senior Director, Operations Broadway Suite Tacoma, WA
Complaint: [redacted] I am rejecting this response because: You say this is "resolved" just because after putting a FIRE under you through the Revdex.com you decided that four months was long enough to NOT send me out the rewards card I had earned I failed to mention that the card I was supposedly sent in March, that I never received, could have gained me quite a bit of rewards money As I have a wellness check up every year, a flu shot, and have belonged to a gym all my adult life In reality I should have more money coming that I never knew about because I didn't know about the rewards service that Ambetter had You explained that you can't waive a months premium I'm not asking for that I said in my last message I would settle for a pre-paid visa card Any business can supply that to their customers I would like someone higher up in the company to review my complaint so this can be resolved In good faith Ambetter owes me this for making me wait so many months and gave me terrible customer service the entire time AGAIN, had I not taken this to the Revdex.com I would still be waiting for my rewards card In my eyes, this wasn't "resolved", but you were forced to send me out my card This will be resolved with you sending me out a pre-paid visa card with the equivalent of at least a months worth of what I have paid in premiums ($135.00) Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I need to know exactly how this will be resolved and see that it is resolvedI've been promised more than once that this will be taken care of and it hasn't beenSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:until i'm sure that I won't be charged for the month of january or have this go on my credit report then and only then will I be satisfied,i'm not out to bad mouth this company if they resolve this as mentioned, my policy was canceled in december of and (again) in january of because no one canceled it when I asked them to cancel in december.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: "I am confident the issues have been resolved." We'll that's the 14th time we've heard thatThey managed to pay out of the bills they are responsible to pay forI have emailed them copies of the billsThe medical provider still owed called them directly on July 14thThis shouldn't be difficultEVERYONE agrees they need to be paid by Ambetter and not by us, including AmbetterIf the Director of Operations (not sure of what operations) can't fix it, communication is brokenAnd what ever happened with my grievance complaints I filed with AmbetterThey call us valued customers, boy is their value system lowAll they value is that you keep sending them money.Sincerely, [redacted]
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on fileShould you have further questions please contact our customer service department, they are available 8:am-5:pm PST at 1-877-687-We appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S [redacted] Senior Director, Operations Broadway Suite Tacoma, WA
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] The company is making things clear nowIt is unfortunate that it took this kind of action to get competent people to address my concern.Sincerely, [redacted]
Dear Valued Member, On behalf of Ambetter from Coordinated Care, I sincerely apologize for the obvious frustration you have experienced The erroneous invoice you received came as a result of the transition of [redacted] taking over premium invoicing from the [redacted] [redacted] (***) There was a long delay in the receipt of your termination record from the [redacted] and once Ambetter from Coordinated Care began the invoicing process our billing system calculated the back dated invoice Please discard the invoice I have confirmed with our Enrollment Department that you enrollment record reflects the correct termination date In regards to one of our staff members hanging up on you during an inquiry into this issue, I was unable to locate this incident in our call system I can assure that this type of behavior is not condoned and will not be tolerated I will speak with the Customer Service agent you spoke with and ensure that he/she clearly understands our policy on providing outstanding Customer Service I appreciate you bringing your situation to my attention Respectfully,Dean R S
*Director of OperationsAmbetter from Coordinated Care
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file We appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S [redacted] Senior Director, Operations Broadway Suite Tacoma, WA
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issuesMy team has reviewed your information and I am confident we have corrected the issuesAmbetter from Coordinated Care is dedicated to protecting your personal health information, so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on fileWe appreciate your patronage and thank you for bringing these issues to our attention Respectfully, Dean S
*Senior Director, Operations Broadway Suite Tacoma, WA
Dear Mr***: I apologize for the delay and inconvenience you have experienced in attempt to settle this matterMy team has reviewed your files and I am confident we have corrected the issueAmbetter from Coordinated Care is dedicated to protecting your personal health information so I am unable to go into specifics about the resolution hereHowever, a comprehensive reply regarding cancellation of your enrollment was sent directly to you at the address we have on file Thank you for bringing this situation to our attention Respectfully, Dean RS [redacted] Director, Operations Broadway Suite Tacoma, WA
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and will await postal mail they state includes the resolution.Sincerely, [redacted]