Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and will await postal mail they state includes the resolution.Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
I read your letter and see that you are refusing to pay for the physical therapy. I understand that it is not covered but your employee told me it was and I would have never done it had I received correct information. I think the least you could do is acknowledge your part in this and pay half. I also see that payment is still pending on my counseling appointments and have been for over a week. I would feel more comfortable accepting your response once those have gone through.
Thank you, [redacted]
Dear Valued Member,
On behalf of Ambetter from Coordinated Care, I sincerely apologize for the obvious frustration you have experienced. The erroneous invoice you received came as a result of the transition of [redacted] taking over premium invoicing from the [redacted]...
[redacted] ([redacted]). There was a long delay in the receipt of your termination record from the [redacted] and once Ambetter from Coordinated Care began the invoicing process our billing system calculated the back dated invoice.
Please discard the invoice. I have confirmed with our Enrollment Department that you enrollment record reflects the correct termination date. In regards to one of our staff members hanging up on you during an inquiry into this issue, I was unable to locate this incident in our call system. I can assure that this type of behavior is not condoned and will not be tolerated. I will speak with the Customer Service agent you spoke with and ensure that he/she clearly understands our policy on providing outstanding Customer Service.
I appreciate you bringing your situation to my attention.
Respectfully,Dean R S[redacted]Director of OperationsAmbetter from Coordinated Care
Complaint: [redacted]I am rejecting this response because: I need to know exactly how this will be resolved and see that it is resolved. I've been promised more than once that this will be taken care of and it hasn't been. Sincerely,[redacted]
Dear Valued Member, We appreciate you taking the time to inform of us your less than satisfactory experience in trying to locate a suitable location to fulfill your eye care needs (lenses and frames). We have identified four Optical Centers immediately available that are located...
in your vicinity. We will be reaching out to you immediately to relay these locations and answer any questions you may have. We sincerely apologize for this inconvenience and look forward to speaking with you. Respectfully,Dean RS[redacted]Director of OperationsAmbetter from Coordinated Care
Dear Valued Member:
I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have corrected the issues. Ambetter from Coordinated Care is dedicated to protecting your personal...
health information, so I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file.
We appreciate your patronage and thank you for bringing these issues to our attention.
Respectfully,
Dean S[redacted]
Director, Operations
[redacted]
Tacoma, WA 98402
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have corrected the issues. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file. Should you have further questions please contact our customer service department, they are available 8:00 am-5:00 pm PST at 1-877-687-1197. We appreciate your patronage and thank you for bringing these issues to our attention. Respectfully, Dean S[redacted] Senior Director, Operations 1145 Broadway Suite 300 Tacoma, WA 98402
This letter is in response to a complaint you received from [redacted] [redacted],[redacted], Fort Wayne, IN 46808. Ms. [redacted] requested a refundfor certain months premiums paid during which she claims she was not insured.In the interest of maintaining protection of Ms. [redacted] health...
information,great detail is not being provided in this communication. However, I will confirmthat Ms. [redacted] was advised she would be receiving a refund. The check wasmailed on 3/18/16 and she was told to allow seven to ten days for receipt. Wediscussed this with Ms. [redacted], and she stated that she will cash the checkand consider this matter closed.If you have additional information, please feel free to contact me at the numberbelow.
Sincerely,
Scott L[redacted]Director of Compliance & Counsel
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and will await postal mail they state includes the resolution.Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
I read your letter and see that you are refusing to pay for the physical therapy. I understand that it is not covered but your employee told me it was and I would have never done it had I received correct information. I think the least you could do is acknowledge your part in this and pay half. I also see that payment is still pending on my counseling appointments and have been for over a week. I would feel more comfortable accepting your response once those have gone through.
Thank you, [redacted]
Dear Valued Member,
On behalf of Ambetter from Coordinated Care, I sincerely apologize for the obvious frustration you have experienced. The erroneous invoice you received came as a result of the transition of [redacted] taking over premium invoicing from the [redacted]...
[redacted] ([redacted]). There was a long delay in the receipt of your termination record from the [redacted] and once Ambetter from Coordinated Care began the invoicing process our billing system calculated the back dated invoice.
Please discard the invoice. I have confirmed with our Enrollment Department that you enrollment record reflects the correct termination date. In regards to one of our staff members hanging up on you during an inquiry into this issue, I was unable to locate this incident in our call system. I can assure that this type of behavior is not condoned and will not be tolerated. I will speak with the Customer Service agent you spoke with and ensure that he/she clearly understands our policy on providing outstanding Customer Service.
I appreciate you bringing your situation to my attention.
Respectfully,Dean R S[redacted]Director of OperationsAmbetter from Coordinated Care
Complaint: [redacted]I am rejecting this response because: I need to know exactly how this will be resolved and see that it is resolved. I've been promised more than once that this will be taken care of and it hasn't been. Sincerely,[redacted]
Dear Valued Member, We appreciate you taking the time to inform of us your less than satisfactory experience in trying to locate a suitable location to fulfill your eye care needs (lenses and frames). We have identified four Optical Centers immediately available that are located...
in your vicinity. We will be reaching out to you immediately to relay these locations and answer any questions you may have. We sincerely apologize for this inconvenience and look forward to speaking with you. Respectfully,Dean RS[redacted]Director of OperationsAmbetter from Coordinated Care
Dear Valued Member:
I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have corrected the issues. Ambetter from Coordinated Care is dedicated to protecting your personal...
health information, so I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file.
We appreciate your patronage and thank you for bringing these issues to our attention.
Respectfully,
Dean S[redacted]
Director, Operations
[redacted]
Tacoma, WA 98402
Dear Valued Member: I apologize for the frustration and inconvenience you have experienced in attempt to resolve these issues. My team has reviewed your information and I am confident we have corrected the issues. Ambetter from Coordinated Care is dedicated to protecting your personal health...
information, so I am unable to go into specifics about the resolution here. However, a comprehensive reply regarding the issues you reported was sent directly to you at the address we have on file. Should you have further questions please contact our customer service department, they are available 8:00 am-5:00 pm PST at 1-877-687-1197. We appreciate your patronage and thank you for bringing these issues to our attention. Respectfully, Dean S[redacted] Senior Director, Operations 1145 Broadway Suite 300 Tacoma, WA 98402
This letter is in response to a complaint you received from [redacted] [redacted],[redacted], Fort Wayne, IN 46808. Ms. [redacted] requested a refundfor certain months premiums paid during which she claims she was not insured.In the interest of maintaining protection of Ms. [redacted] health...
information,great detail is not being provided in this communication. However, I will confirmthat Ms. [redacted] was advised she would be receiving a refund. The check wasmailed on 3/18/16 and she was told to allow seven to ten days for receipt. Wediscussed this with Ms. [redacted], and she stated that she will cash the checkand consider this matter closed.If you have additional information, please feel free to contact me at the numberbelow.
Sincerely,
Scott L[redacted]Director of Compliance & Counsel