This client did find an issue with how we were reporting debt that was characterized as a reaffirmation of debtWe have corrected this with our system and have let her know thisShe will not see the change until her next updated report and scoreSince she is in the free program, she receives a
free report and score every monthsHer next update is October 1st, Let me know if there are any further questionsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11703536, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Regards,
*** ***
Hi MrWright,Thank you for alerting us of this issue and for the misunderstandingI'm very sorry we did not meet your expectations when you calledI have spoken with *** about a better way to handle this type of situation in the future. I did want to let you know that the refund for
the most recent charge of $on 11/25/was refunded yesterday when you calledYou should see that credit back to your card in 3-daysYou do still have a free Quizzle accountPlease let me know if you would like that free account deleted entirely. We are a small company which is why we handle the majority of our client questions through an email address that we have many places on the siteWe respond to these emails within hours of receiving themWe don't have a large call center to handle many phone calls a day which is why you weren't able to find a phone numberThis is something I'm working with our team on to see if there are certain places, like the billing page, that we could add our phone number to make it easier to findAgain, I'm very sorry for the inconvenience that was caused by not being able to find the phone numberI hope that we can better meet your expectations the next time you use Quizzle.Please do not hesitate to reach out to me at ***@quizzle.com if you have any further questions or concerns.Have a great rest of your day,*** ***Director of Client Relations, Quizzle
This client did find an issue with how we were reporting debt that was characterized as a reaffirmation of debtWe have corrected this with our system and have let her know thisShe will not see the change until her next updated report and scoreSince she is in the free program, she receives a
free report and score every monthsHer next update is October 1st, Let me know if there are any further questionsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11703536, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Regards,
*** ***
Hi MrWright,Thank you for alerting us of this issue and for the misunderstandingI'm very sorry we did not meet your expectations when you calledI have spoken with *** about a better way to handle this type of situation in the future. I did want to let you know that the refund for
the most recent charge of $on 11/25/was refunded yesterday when you calledYou should see that credit back to your card in 3-daysYou do still have a free Quizzle accountPlease let me know if you would like that free account deleted entirely. We are a small company which is why we handle the majority of our client questions through an email address that we have many places on the siteWe respond to these emails within hours of receiving themWe don't have a large call center to handle many phone calls a day which is why you weren't able to find a phone numberThis is something I'm working with our team on to see if there are certain places, like the billing page, that we could add our phone number to make it easier to findAgain, I'm very sorry for the inconvenience that was caused by not being able to find the phone numberI hope that we can better meet your expectations the next time you use Quizzle.Please do not hesitate to reach out to me at ***@quizzle.com if you have any further questions or concerns.Have a great rest of your day,*** ***Director of Client Relations, Quizzle