Sign in

Quoc Nguyen MD

Sharing is caring! Have something to share about Quoc Nguyen MD? Use RevDex to write a review
Reviews Quoc Nguyen MD

Quoc Nguyen MD Reviews (8)

We appreciate the opportunity to respond to this caseThe other party was seen in our office twice (04/16/and 03/15/2016)He had a HSA (Health Savings Account) and neither he nor our office knew how much money he had in his account at the time of his visitsAs per standard practice, we informed him that we would submit the claims to his insurance and it would pay us using money in his HSA accountIf he still had enough money in his HSA to cover the cost of his visits then he will not owe us anythingHowever, if he did not have enough in his account then he would owe us the balanceWe did not ask him to pay at the time of his visits and he did not pay either.In the EOB (Explanation of Benefits) that his insurance sent to our office, his HSA account had Zero balance and the entire charges for both visits were his responsibility (copies of both EOB's with all identifying information redacted are available for your reviewing if needed)Identical EOB's were also mailed to this person by his insurance so he knew that he had a balance for both visits.We attempted to contact the patient on multiple occasionsOn 09/18/at pm his wife stated that she would discuss the balance with him and he would contact usWe did not receive any return calls for weeksWe then followed up on 10/09/at 9:am and on 10/20/at 12:45pm and left voicemailsBoth visits had a combined balance of $His daughter had a credit of $for her 06/29/visitHis wife paid $by credit card over the phone on 10/27/(transaction ID [redacted] ) and she told us to contact him for the remaining balance of $When we called again 10/30/at 3pm this person now claimed that he had already paid for the first visit in cashWe triple checked our books and we did not see any receipt for that transactionWe asked him to please provide us with the payment receipt so we can write off the balanceHe had not been either willing or able to do soWith each call he became more belligerent and kept on saying that it was our responsibility to provide the proof of payment! As a matter of goodwill, on 1/10/at 2pm we called and offered a discountHe scoffed at our offer, saying that the discount was too small and stated that he would only settle for a 50% discountHe then sent us a threatening letter stating that we “extort” him and he will file complaints against our office (copy of this letter is available if your office needs it).When a person claims that he/she paid a business, it is that person's responsibility to provide proofto back up his/her claimThe burden of proof is on the person making the claim, not the businessThis person claimed that he paid in cash, yet he has not provided anything to back his claim up as of todayWe? checked our records and did not see any paymentWe were willing to work with him but he was not willing to work with us to resolve the dispute.We are requesting that this person pay us the remaining balance of $in full and that he refrains from threatening us with complaints which are one-sided and patently falseWe prefer to resolve the matter directly with our patients and not sending them to our collection service but would be forced to do so if we have no other recourses

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe response received not only ignores the basic premise of my complaint, but it side steps the issue entirely by bringing up things that are either A) Irrelevant to the matter at hand or B) Completely false.I want to keep this complaint about facts, and facts are these: Whether or not I had a Health Savings Account (HSA) has no bearing on my initial appointment back in or any subsequent appointmentBut more importantly, the statement about the functionality of the HSA account is completely and inaccurateMy insurance does not deduct money from my HSA account nor would they have permission to do soAn HSA account is like a bank account, and charges from it have to be "authorized" by the owner of the accountIt is generally treated like a credit card, although it can come with checks as wellMy insurance company couldn't take money out of my HSA account even if it wanted to, that's simply not how it worksNor would my insurance company have any idea how much money is in my HSA account as they are not connectedRegarding my first appointment, the agreement at the time was that the doctor's office would bill my insurance companyIf there was any amount left over, the doctor's office would send a bill for the remainderThis is standard practice for just about every doctor's office I've ever visitedI'm sure most people with insurance would agreeThe fact is, I never received any bill from the doctor's officeAs I mentioned in my original complaint, I still have not received a bill or a any type of written invoice to this day, not oneFACTWhen I returned for my follow up appointment in 2016, I was told that the doctor would not see me because I had an "outstanding balance"I asked why I was never sent an invoice if that was the case? I was told by the office that my insurance company would have sent me an explanation of benefits showing what was covered and what wasn't coveredI again reiterated my question, as an EOB is NOT a billIt is exactly as stated, an "Explanation of Benefits" from your insurance company, nothing moreWe debated this point as the office tried to state that an EOB is a billAny person who has insurance knows that is not trueRather than debate the issue further, I offered to pay the bill so long as I could keep my appointment and see the doctorThey agreed, and as I stated in my original complaint, I paid with cashI work in a profession where I generally carry significant amounts of cash, so this was not an issue for meWhile I'm fairly certain I was not given a receipt at the time, the fact is it doesn't matterI paid for my first appointment and was then "allowed" to keep my 2nd appointmentFACT As the conclusion of my 2nd appointment, I asked them to bill my insurance company, and if there was anything left over, please send me the billAgain, they did not do thisIn fact, I never heard from them againWhile I was not trying to avoid paying for this 2nd appointment, the fact is after a certain amount of time had passed, I simply forgot about itHad I received one single bill or invoice, this would have been handledBut again, to this day, I've never received a single thingThis bill has since been paidIn September of 2017, my daughter was having a throat issue that we were concerned aboutMy wife decided to take her to see the doctorShortly after, a new accounting person who did not work for the doctor during the years I saw him contacted my wife and stated that I had a balance for the 2nd appointmentMy wife is happy to verify this FACTThere was nothing ever brought up regarding my first appointment back in 2015, which again my wife can verifyThe statement that they tried to contact me several times is not only misleading but shadyThe person who handles the billing only works on Mondays and Friday and is not in the office Tuesday - ThursdayI returned her calls and left messages for this individual, so there was quite a bit of "phone tag" going onSuffice to say, we eventually spokeDuring that conversation, I explained the exact same things I've explained hereI asked her why she didn't have a record of this, and she admitted that she didn't work there at that time and was not in charge of record keepingIn fact, she stated part of her job is to clean up "the mess" and organize how billing is handledThis is fine, but you don't try and collect money from someone who has paid their bill from an appointment over years ago when you never once sent a single invoice or written statement of any kind! Instead, they have now threatened to "harm" my credit by hiring a collection agencyThis is the very definition of extortion"The practice of obtaining something, especially money, through force or threats." This doctor is attempting to extort money from me, which is a serious crime in CAOne that if pushed, I will reportI would much prefer a calm and reasonable resolution, but if all I'm going to get is threats, then this will be reported to ever agency available to meI asked repeatedly to speak with the doctor regarding this, but I have been told each time that he "doesn't deal with billing"Does he know his billing department is guilty of committing extortion on his behalf? Does he sanction this business practice? Is this the behavior that he approves of? I have no way of asking him since he won't pick up the phone and call me, as I have requested multiple timesThis is serious issue, and to say that he doesn't deal with it is unreasonable, unprofessional, and very telling There is no reasonable expectation that I would need to keep a receipt for a doctor's visit well over a year ago for an appointment over years agoThe business should have to prove that I didn't pay them, which they know they cannot doInstead, they're trying to use an explanation of benefits and an HSA account as excuses, none of which makes senseThe facts are these: They would not allow me to see the doctor for my 2nd appointment until my 1st appointment was paid forThere is no dispute that I was permitted to have my 2nd appointmentTherefore, I obviously paid for the 1st appointment because I did, in fact, have my 2nd appointmentThis cannot be disprovedWhile I recognize they likely made an accounting error regarding the payment of my first appointment, that isn't my fault nor should it be my problemThe information they provided does not support their caseInstead they're trying to make a big deal out of an HSA account, which has absolutely zero bearing to all this, and try to state that because I don't have a receipt from an appointment in that I owe them money Imagine thiswhat if every place you visited in or suddenly decided to say that you never paid them and sent you a brand new billHow many of us have kept a receipt for every appointment, every restaurant, every hotel, every thing we did that year? (and could easily locate it)How many of us could reasonably prove every expense paid with a receipt? This is a dirty business practice, and one they should be ashamed ofAnd why can't the doctor contact me? It's a simple phone call, and they have my phone numberWhy is he above that? It shouldn't take months for a doctor to call someone who has been requesting they contact themI am again requesting the doctor contact me to discuss this and come to a final resolution once and for all Thank you [redacted]

This is our second response in regards to the above referenced caseWe would like to be concise and stick to the facts in this response to the patient's lengthy letter dated December 7, 2017.Fact: Patient was seen on 04/16/and 03/15/He did not pay when he was in our office during both visits.Fact: We billed his insurance*** *** sent two separate EOB's (Explanation of Benefits) to both parties (the patient and our office), one for each date of serviceBoth EOB's showed that *** *** paid our office Sand the patient was responsible for the entire balance as his deductible ($for 04/16/and $for 03/16/2016, total $282.76)Both EOB's clearly stated that the subscriber was responsible for the deductibleThe patient received copies of both EOB's so he knew he had a balance for both visitsBoth EOB's (with identifying information redacted) are attached to this letter for your reference.Fact: To date, we have only received payments of $(credit from his daughter's 06/29/visit) and $(paid by his wife by credit card over the phone on 10/27/2017, transaction ID ***, attached for your reference)Total payment to date is $70.88.Fact: We have attempted to contact the patient multiple times for the remaining balance of $($minus $70.88)He stated that he paid for his first visit in cashWe triple checked our books but did not see any documentation of his paymentWe asked the patient to provide us with proof of payment but he has not done so as of todayWe told him that we would write off the balance once he had provided us with something to prove that he did pay but he said it was NOT his responsibility to do so.We have been very reasonable with this personWe have not charged him any interest nor have we sent him to our collection serviceWe were merely asking to be paid for the services that were already providedHis own insurance clearly stated that he was responsible for both visitsIt is absolutely preposterous for him to claim that he paid his debt in cash, to not provide proof of payment to support his alleged payment, and then to claim that he was being extortedAs stated in our first response, we are requesting that the patient pay us the remaining balance of $in full immediately and that he refrain from further threatening us with frivolous complaintsAgain, we prefer to resolve the matter directly with him and not sending him to our collection service but would be forced to do so if we have no other recourses

We appreciate the opportunity to respond to this caseThe other party was seen in our office twice (04/16/and 03/15/2016)He had a HSA (Health Savings Account) and neither he nor our office knew how much money he had in his account at the time of his visitsAs per standard practice, we
informed him that we would submit the claims to his insurance and it would pay us using money in his HSA accountIf he still had enough money in his HSA to cover the cost of his visits then he will not owe us anythingHowever, if he did not have enough in his account then he would owe us the balanceWe did not ask him to pay at the time of his visits and he did not pay either.In the EOB (Explanation of Benefits) that his insurance sent to our office, his HSA account had Zero balance and the entire charges for both visits were his responsibility (copies of both EOB's with all identifying information redacted are available for your reviewing if needed)Identical EOB's were also mailed to this person by his insurance so he knew that he had a balance for both visits.We attempted to contact the patient on multiple occasionsOn 09/18/at pm his wife stated that she would discuss the balance with him and he would contact usWe did not receive any return calls for weeksWe then followed up on 10/09/at 9:am and on 10/20/at 12:45pm and left voicemailsBoth visits had a combined balance of $His daughter had a credit of $for her 06/29/visitHis wife paid $by credit card over the phone on 10/27/(transaction ID ***) and she told us to contact him for the remaining balance of $When we called again 10/30/at 3pm this person now claimed that he had already paid for the first visit in cashWe triple checked our books and we did not see any receipt for that transactionWe asked him to please provide us with the payment receipt so we can write off the balanceHe had not been either willing or able to do soWith each call he became more belligerent and kept on saying that it was our responsibility to provide the proof of payment! As a matter of goodwill, on 1/10/at 2pm we called and offered a discountHe scoffed at our offer, saying that the discount was too small and stated that he would only settle for a 50% discountHe then sent us a threatening letter stating that we “extort” him and he will file complaints against our office (copy of this letter is available if your office needs it).When a person claims that he/she paid a business, it is that person's responsibility to provide proofto back up his/her claimThe burden of proof is on the person making the claim, not the businessThis person claimed that he paid in cash, yet he has not provided anything to back his claim up as of todayWe checked our records and did not see any paymentWe were willing to work with him but he was not willing to work with us to resolve the dispute.We are requesting that this person pay us the remaining balance of $in full and that he refrains from threatening us with complaints which are one-sided and patently falseWe prefer to resolve the matter directly with our patients and not sending them to our collection service but would be forced to do so if we have no other recourses

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? The response received not only ignores the basic premise of my complaint, but it side steps the issue entirely by bringing up things that are either A) Irrelevant to the matter at hand or B) Completely false.I want to keep this complaint about facts, and facts are these:? Whether or not I had a Health Savings Account (HSA)? has no bearing on my initial appointment back in or any subsequent appointmentBut more importantly,? the statement about the functionality of the HSA account is completely and inaccurateMy insurance does not deduct money from my HSA account nor would they? have permission to do soAn HSA account is like a bank account, and charges from it have to be "authorized" by the owner of the accountIt is generally treated like a credit card, although it can come with checks as well.? My insurance company? couldn't take money out of my HSA account even if it wanted to, that's simply not how it worksNor would my insurance company have any idea how much money is in my HSA account as they are not connected.? Regarding my first appointment, the agreement at the time was that the doctor's office would bill my insurance companyIf there was any amount left over, the doctor's office would send a bill for the remainderThis is standard practice for just about every doctor's office I've ever visitedI'm sure most people with insurance? would agree.? The fact is, I never received any bill from the doctor's officeAs I mentioned in my original complaint, I still have not received a bill or a any type of? written invoice to this day, not oneFACT.? When I returned for my follow up appointment in 2016, I was told that the doctor would not see me because I had an "outstanding balance"I asked why I was never sent an invoice if that was the case? I was told by the office that my insurance company would have sent me an explanation of benefits showing what was covered and what wasn't coveredI again reiterated my question, as an EOB is NOT a billIt is exactly as stated, an "Explanation of Benefits" from your insurance company, nothing moreWe debated this point as the office tried to state that an EOB is a billAny person? who has insurance knows that is not trueRather than debate the issue further, I offered to pay the bill so long as I could keep my appointment and see the doctorThey agreed, and as I stated in my original complaint, I paid with cashI work in a profession where I generally carry significant amounts of cash, so this was not an issue? for me.? While I'm fairly certain I was not given a receipt at the time, the fact is it doesn't matterI paid for my first appointment and was then "allowed" to keep? my 2nd appointmentFACT.? ? As the conclusion of my 2nd appointment, I asked them to bill my insurance company, and if there was anything left over, please send me the billAgain, they did not do thisIn fact, I never heard from them againWhile I was not trying to avoid paying for this 2nd appointment, the fact is after a certain amount of time had passed, I simply forgot about itHad I received one single bill or invoice, this would have been handledBut again, to this day, I've never received a single thingThis bill has since been paid.? In September of 2017, my daughter was having a throat issue that we were concerned aboutMy wife decided to take her to see the doctorShortly after, a new accounting person who did not work for the doctor during the years I saw him contacted my wife and stated that I had a balance for the 2nd appointmentMy wife is happy to verify this FACTThere was nothing ever brought up regarding my first appointment back in 2015, which again my wife can verify.? The statement that they tried to contact me several times is not only misleading but shadyThe person who handles the billing only works on Mondays and? Friday? and is not in the office? Tuesday? -? Thursday.? I returned her? calls and left messages for this individual, so there was quite a bit of "phone tag" going onSuffice to say, we eventually spokeDuring that conversation, I explained the exact same things I've explained hereI asked her why she didn't have a record of? this, and she admitted that she didn't work there at that time and was not in charge of record keepingIn fact, she stated part of her job is to clean up "the mess" and organize how billing is handledThis is fine, but you don't try and collect money from someone who has paid their bill from an appointment over years ago when you never once sent a single invoice or written statement of any kind!? ? Instead, they have now threatened to "harm" my credit by hiring a collection agencyThis is the very definition of extortion"The practice of obtaining something, especially money, through force or threats." This doctor is attempting to extort money from me, which is a serious crime in CAOne that if pushed, I will reportI would much? prefer a calm and reasonable? resolution, but if all I'm going to get is threats, then this will be reported to ever agency available to me.? I asked repeatedly to speak with the doctor regarding this, but I have been told each time that he "doesn't deal with billing"Does he know his billing department is guilty of committing extortion on his behalf? Does he sanction this business practice? Is this the behavior that he approves of? I have no way of asking him since he won't pick up the phone and call me, as I have requested multiple timesThis is serious issue, and to say that he doesn't deal with it is unreasonable, unprofessional, and very telling.? ? There is no reasonable expectation that I would need to keep a receipt for a doctor's visit well over a year ago for an appointment over years agoThe business should have to prove that I didn't pay them, which they know they cannot doInstead, they're trying to use an explanation of benefits and an HSA account as excuses, none of which makes sense.? The facts are these:? They would not allow me to see the doctor for my 2nd appointment until my 1st appointment was paid forThere is no dispute that I was permitted to have my 2nd appointmentTherefore, I obviously paid for the 1st appointment because I did, in fact, have my 2nd appointmentThis cannot be disprovedWhile I recognize they likely made an accounting error regarding the payment of my first appointment, that isn't my fault nor should it be my problemThe information they provided does not support their caseInstead they're trying to make? a big deal out of an HSA account, which has absolutely zero bearing to all this, and try to state that because I don't have a receipt from an appointment in that I owe them money.? ? Imagine thiswhat if every place you visited in or suddenly? decided to say that you never paid them? and sent you a brand? new billHow many of us have kept a receipt for every appointment, every restaurant, every hotel, every thing we did that year?? (and could easily locate it)How many of us could reasonably prove every expense paid with a receipt? This is a dirty business practice, and one they should be ashamed ofAnd why can't the doctor contact me? It's a simple phone call, and they have my phone numberWhy is he above that? It shouldn't take months for a doctor to call someone who has been requesting they contact them.? I am again requesting the doctor contact me to discuss this and come to a final resolution once and for all.? ? Thank you.? *** ***

This is our second response in regards to the above referenced caseWe would like to be concise and stick to the facts in this response to the patient's lengthy letter dated December 7, 2017.Fact: Patient was seen on 04/16/and 03/15/He did not pay when he was in our office during both visits.Fact: We billed his insurance*** *** sent two separate EOB's (Explanation of Benefits) to both parties (the patient and our office), one for each date of serviceBoth EOB's showed that *** *** paid our office Sand the patient was responsible for the entire balance as his deductible ($for 04/16/and $for 03/16/2016, total $282.76)Both EOB's clearly stated that the subscriber was responsible for the deductibleThe patient received copies of both EOB's so he knew he had a balance for both visitsBoth EOB's (with identifying information redacted) are attached to this letter for your reference.Fact: To date, we have only received payments of $(credit from his daughter's 06/29/visit) and $(paid by his wife by credit card over the phone on 10/27/2017, transaction ID ***, attached for your reference)Total payment to date is $70.88.Fact: We have attempted to contact the patient multiple times for the remaining balance of $($minus $70.88)He stated that he paid for his first visit in cashWe triple checked our books but did not see any documentation of his paymentWe asked the patient to provide us with proof of payment but he has not done so as of todayWe told him that we would write off the balance once he had provided us with something to prove that he did pay but he said it was NOT his responsibility to do so.We have been very reasonable with this personWe have not charged him any interest nor have we sent him to our collection serviceWe were merely asking to be paid for the services that were already providedHis own insurance clearly stated that he was responsible for both visitsIt is absolutely preposterous for him to claim that he paid his debt in cash, to not provide proof of payment to support his alleged payment, and then to claim that he was being extortedAs stated in our first response, we are requesting that the patient pay us the remaining balance of $in full immediately and that he refrain from further threatening us with frivolous complaintsAgain, we prefer to resolve the matter directly with him and not sending him to our collection service but would be forced to do so if we have no other recourses

We appreciate the opportunity to respond to this case. The other party was seen in our office twice (04/16/2015 and 03/15/2016). He had a HSA (Health Savings Account) and neither he nor our office knew how much money he had in his account at the time of his visits. As per standard practice, we...

informed him that we would submit the claims to his insurance and it would pay us using money in his HSA account. If he still had enough money in his HSA to cover the cost of his visits then he will not owe us anything. However, if he did not have enough in his account then he would owe us the balance. We did not ask him to pay at the time of his visits and he did not pay either.In the EOB (Explanation of Benefits) that his insurance sent to our office, his HSA account had Zero balance and the entire charges for both visits were his responsibility (copies of both EOB's with all identifying information redacted are available for your reviewing if needed). Identical EOB's were also mailed to this person by his insurance so he knew that he had a balance for both visits.We attempted to contact the patient on multiple occasions. On 09/18/17 at 1 pm his wife stated that she would discuss the balance with him and he would contact us. We did not receive any return calls for 3 weeks. We then followed up on 10/09/17 at 9:30 am and on 10/20/17 at 12:45pm and left voicemails. Both visits had a combined balance of $282.76. His daughter had a credit of $34.75 for her 06/29/2017 visit. His wife paid $36.13 by credit card over the phone on 10/27/2017 (transaction ID [redacted]) and she told us to contact him for the remaining balance of $211.88. When we called again 10/30/17 at 3pm this person now claimed that he had already paid for the first visit in cash. We triple checked our books and we did not see any receipt for that transaction. We asked him to please provide us with the payment receipt so we can write off the balance. He had not been either willing or able to do so. With each call he became more belligerent and kept on saying that it was our responsibility to provide the proof of payment! As a matter of goodwill, on 1 1/10/17 at 2pm we called and offered a discount. He scoffed at our offer, saying that the discount was too small and stated that he would only settle for a 50% discount. He then sent us a threatening letter stating that we “extort” him and he will file complaints against our office (copy of this letter is available if your office needs it).When a person claims that he/she paid a business, it is that person's responsibility to provide proofto back up his/her claim. The burden of proof is on the person making the claim, not the business. This person claimed that he paid in cash, yet he has not provided anything to back his claim up as of today. We checked our records and did not see any payment. We were willing to work with him but he was not willing to work with us to resolve the dispute.We are requesting that this person pay us the remaining balance of $211.88 in full and that he refrains from threatening us with complaints which are one-sided and patently false. We prefer to resolve the matter directly with our patients and not sending them to our collection service but would be forced to do so if we have no other recourses.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The response received not only ignores the basic premise of my complaint, but it side steps the issue entirely by bringing up things that are either A) Irrelevant to the matter at hand or B) Completely false.I want to keep this complaint about facts, and facts are these: Whether or not I had a Health Savings Account (HSA) has no bearing on my initial appointment back in 2015 or any subsequent appointment. But more importantly, the statement about the functionality of the HSA account is completely false and inaccurate. My insurance does not deduct money from my HSA account nor would they have permission to do so. An HSA account is like a bank account, and charges from it have to be "authorized" by the owner of the account. It is generally treated like a credit card, although it can come with checks as well. My insurance company couldn't take money out of my HSA account even if it wanted to, that's simply not how it works. Nor would my insurance company have any idea how much money is in my HSA account as they are not connected. Regarding my first appointment, the agreement at the time was that the doctor's office would bill my insurance company. If there was any amount left over, the doctor's office would send a bill for the remainder. This is standard practice for just about every doctor's office I've ever visited. I'm sure most people with insurance would agree. The fact is, I never received any bill from the doctor's office. As I mentioned in my original complaint, I still have not received a bill or a any type of written invoice to this day, not one. FACT. When I returned for my follow up appointment in 2016, I was told that the doctor would not see me because I had an "outstanding balance". I asked why I was never sent an invoice if that was the case? I was told by the office that my insurance company would have sent me an explanation of benefits showing what was covered and what wasn't covered. I again reiterated my question, as an EOB is NOT a bill. It is exactly as stated, an "Explanation of Benefits" from your insurance company, nothing more. We debated this point as the office tried to state that an EOB is a bill. Any person who has insurance knows that is not true. Rather than debate the issue further, I offered to pay the bill so long as I could keep my appointment and see the doctor. They agreed, and as I stated in my original complaint, I paid with cash. I work in a profession where I generally carry significant amounts of cash, so this was not an issue for me. While I'm fairly certain I was not given a receipt at the time, the fact is it doesn't matter. I paid for my first appointment and was then "allowed" to keep my 2nd appointment... FACT.  As the conclusion of my 2nd appointment, I asked them to bill my insurance company, and if there was anything left over, please send me the bill. Again, they did not do this. In fact, I never heard from them again. While I was not trying to avoid paying for this 2nd appointment, the fact is after a certain amount of time had passed, I simply forgot about it. Had I received one single bill or invoice, this would have been handled. But again, to this day, I've never received a single thing. This bill has since been paid. In September of 2017, my daughter was having a throat issue that we were concerned about. My wife decided to take her to see the doctor. Shortly after, a new accounting person who did not work for the doctor during the years I saw him contacted my wife and stated that I had a balance for the 2nd appointment. My wife is happy to verify this FACT. There was nothing ever brought up regarding my first appointment back in 2015, which again my wife can verify. The statement that they tried to contact me several times is not only misleading but shady. The person who handles the billing only works on Mondays and Friday and is not in the office Tuesday - Thursday. I returned her calls and left messages for this individual, so there was quite a bit of "phone tag" going on. Suffice to say, we eventually spoke. During that conversation, I explained the exact same things I've explained here. I asked her why she didn't have a record of this, and she admitted that she didn't work there at that time and was not in charge of record keeping. In fact, she stated part of her job is to clean up "the mess" and organize how billing is handled. This is fine, but you don't try and collect money from someone who has paid their bill from an appointment over 2 years ago when you never once sent a single invoice or written statement of any kind!  Instead, they have now threatened to "harm" my credit by hiring a collection agency. This is the very definition of extortion... "The practice of obtaining something, especially money, through force or threats." This doctor is attempting to extort money from me, which is a serious crime in CA. One that if pushed, I will report. I would much prefer a calm and reasonable resolution, but if all I'm going to get is threats, then this will be reported to ever agency available to me. I asked repeatedly to speak with the doctor regarding this, but I have been told each time that he "doesn't deal with billing". Does he know his billing department is guilty of committing extortion on his behalf? Does he sanction this business practice? Is this the behavior that he approves of? I have no way of asking him since he won't pick up the phone and call me, as I have requested multiple times. This is serious issue, and to say that he doesn't deal with it is unreasonable, unprofessional, and very telling.  There is no reasonable expectation that I would need to keep a receipt for a doctor's visit well over a year ago for an appointment over 2 years ago. The business should have to prove that I didn't pay them, which they know they cannot do. Instead, they're trying to use an explanation of benefits and an HSA account as excuses, none of which makes sense. The facts are these:  They would not allow me to see the doctor for my 2nd appointment until my 1st appointment was paid for. There is no dispute that I was permitted to have my 2nd appointment. Therefore, I obviously paid for the 1st appointment because I did, in fact, have my 2nd appointment. This cannot be disproved. While I recognize they likely made an accounting error regarding the payment of my first appointment, that isn't my fault nor should it be my problem. The information they provided does not support their case. Instead they're trying to make a big deal out of an HSA account, which has absolutely zero bearing to all this, and try to state that because I don't have a receipt from an appointment in 2015 that I owe them money.  Imagine this... what if every place you visited in 2015 or 2016 suddenly decided to say that you never paid them and sent you a brand new bill. How many of us have kept a receipt for every appointment, every restaurant, every hotel, every thing we did that year? (and could easily locate it). How many of us could reasonably prove every expense paid with a receipt? This is a dirty business practice, and one they should be ashamed of. And why can't the doctor contact me? It's a simple phone call, and they have my phone number. Why is he above that? It shouldn't take 2 months for a doctor to call someone who has been requesting they contact them. I am again requesting the doctor contact me to discuss this and come to a final resolution once and for all.  Thank you. [redacted]

Check fields!

Write a review of Quoc Nguyen MD

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Quoc Nguyen MD Rating

Overall satisfaction rating

Address: 13362 Brookhurst St, Garden Grove, California, United States, 92843

Phone:

Show more...

Add contact information for Quoc Nguyen MD

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated