Quomation Insurance Services

Complaint: [redacted] I am rejecting this response because: THEIR SYSTEM DOES WORK IF YOU CONSIDER SEEING NUMBERS ON A RATER, BUT THE NUMBERS WERE INCORRECT AND WHEN THEY SHOW YOU THE RATER'S RATES IN THEIR PREVIEW IT IS BASED ON WHAT THEY WANT TO SHOW, I COULD NOT GIVE THEM AN EXAMPLE AND HAVE THEM RUN ITI HAVE CORRESPONDENCE EMAILS THAT SHOW THAT UP TO THE DAY OF MY CANCELLATION THEIR PROGRAM WAS STILL NOT WORKINGTHEIR RATER DID NOT GIVE ACCURATE RATESBEFORE I PURCHASED THEY SAID THEIR PROGRAM WORKED WITH THE ONLY COMPANIES I SOLD, YET THEIR RATES FOR MY NUMBER ONE COMPANY WAS NEVER ACCURATETHEY SAID IT WAS AND IT WAS NOTTHAT IS THE VERY DEFINITION OF MISREPRESENTATIONWHY WOULD IT BE THE BUYERS FAULT IF THEY DID NOT HAVE THE PROGRAM UP AND RUNNING CORRECTLYTHEY SOLD ME A DEFECTIVE PRODUCT AND EXPECT ME TO EAT THE LOSSMY NEXT STEP WILL BE MAKING A REPORT TO THE DEPARTMENT OF CONSUMER AFFAIRSTHEY CLEARLY SOLD SOMETHING THAT WAS SHOWN FROM DAY ONE TO BE INACCURATE TILL THE DAY OF CANCELLATION THAT WAS STILL INACCURATE AND THEY STILL EXPECT TO BENEFITTHAT SOUNDS LIKE AN ILLEGAL BUSINESS PRACTICEAGAIN KEY WORD "MISREPRESENTATION" Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Our response to Quomation's reply are below in "blue" font."Regarding complaint ID [redacted] , Quomation believes that the complaint made by Andre S [redacted] was compiled before he was given response to his emails." Their belief is incorrect The entirety of email correspondence with Quomation was included in my original complaintAs of this writing, we still have not received a phone call or email from management at Quomation We were not given a response to our emails."The compilation in the complaint is compromised of an email formulated the day he was given a response." The compilation referred to above was a summary of all communication with Quomation from approximately June 4th to July 27thThe compilation was "formulated" over the course of that time period I included the summation in my original complaint to show exactly what was communicated Nothing is paraphrased or altered These are the exact and complete emails copied and pasted in one summary As a courtesy to Quomation, I emailed them the same summary attached to my Revdex.com complaint."Quomation tries to keep all employees in the same building, avoiding outsouring."I have no idea how this relates to my complaint or its resolution"That being said, with Andre S [redacted] 's unique situation," Our situation is not "unique" We operate a typical, independent insurance agency similar to most independent agencies and, we would guess, typical of most Quomation clients."we cannot make decisions at the pace of what customers deem efficient and necessary when it comes to support." Obviously they cannot "make decisions at the pace of what customers deem efficient and necessary" Thank you for that admission."When moving customers from Quomation's servers to running locally, it has to be paced because of the variables involved that Andre S [redacted] does not realize."Perhaps so But this offers no explanation for the lack of communication and effort on the part of Quomation to resolve the problem Quomation is paid to, and should be equipped to, deal with those "variables"."Problems that can take place include, but are not limited to: software incompatibility,"No software compatibility issues exist in our caseWhile this may be a problem encountered by Quomation in some instances, they've never expressed a problem with software compatibility in our case.", working with agency's local IT"This was also not an issue in our case When Dayna requested our local IT person perform a particular function locally, he was at our office with two hours and did exactly what she requested in less than minutes He then stayed at our office for another hour to see if Quomation required further assistance None was requested.", loss of data," Loss of data was also not an issue in our case In fact, we pay Quomation to protect our data from loss "antiquated office technology," Also, not an issue in our case Our PC's are all identical, one-year old Dell XPS8500's with sufficient speed and memory, running Windows operating systems Our internet connection is from Charter Spectrum with 60Mbps download/5Mbps upload speed Our systems meet or exceed Quomation's requirements."and more." Too vague for a response."However, July 29, a technician at Quomation spent over five hours with the complainant to setup their office locally on SQL." True The technician was Dayna and after hours effort was unable to get the system working She said she needed someone at Quomation who was more versed on SQL to assist We were told that person was at lunch and would work on the installation when they returned When we closed our office at PM Central time, nothing further was done We know this because every PC in our office had an open on-line support session running with Quomation and we didn't see a single mouse-click or key stroke the entire time We left the support sessions open when we closed our office in the event that someone at Quomation wanted to access our PC's after hours To our knowledge, nothing further was done The system was in the same condition when we opened the next day."The next day, July 30, additional hours were spent by technical support staff to continue the processMany problems occurred, such as, software not installing correctly, lack of user permissions, users not located on the same domain to provide access to the database, and others."These are typical issues Quomation personnel should be equipped to overcome They're logged into our system with full administrator permissions and capabilities It's their system, not ours They're the supposed IT experts that we pay to deal with these types of problems We're insurance agents, not IT experts We also paid our local IT expert to be on-sight for hours in the event Quomation needed local assistance or encountered a problem that needed expert attention on our end No such problems occurred, or were brought to our attention At the close of business on July 30th, after Mark and Shane, (Quomation personnel), spent most of the day trying to transfer the Quomation software and our client files to our local server, we still did not have a functioning system The Quomation program was loaded onto our local server, but without any client files attached and the server unable to connect to the other office PC's We paid our local IT personnel an addition hours to transfer the client files into the data base As of this writing, we still don't have a functioning system because the office PC's cannot connect to the server Our IT experts believe the problem lies in the sand configuration of SQL, which falls squarely on Quomation Regardless, the problem is Quomation's to solve We've gone above and beyond our responsibility by paying a local IT technician to assist Quomation with something that is entirely their responsibility Our IT expert was capable, available and willing to perform any functions requested by Quomation personnel."It should be noted that there was a lack of cooperation on Andre S [redacted] 's part when trying to receive proper documentation, allowing Quomation to handle his dataThe documentation is a standard procedure used by QuomationAndre S [redacted] delayed the process on his side by refusing to sign said document." We were asked to sign a data transfer document on July 9th and emailed the signed document on July 14th...a total of business days We were reluctant to sign the document that stated Quomation would charge us $ Ultimately, we signed the document because Dayna assured us, in writing, that we would not be charged Here is the correspondence with Dayna (we have copies of these emails on file):7/9/ Dayna, The data transfer agreement says that I’m agreeing to a $data transfer charge plus $for an external hard drive Why would I sign such an agreement when I’m just asking to go back to a local set up? Or, are you saying that I’ll be charged for going back to local? 7/9/From Dayna: Andre,That applies to cancelling customers who want their data to move to another system The form still needs to be signed though.Regards,Even though Dayna indicated that we would not be charged, we were sent the following invoice for $on July 29th: The Quomation Team Quomation Sales Representative [redacted] (w) South Union Park Avenue, Ste Midvale, UT Thank you for signing up with Quomation! We are excited to have you as the newest user of Quomation products and servicesYou will be hearing from a technician shortly to install the products you have purchased If for any reason, you do not hear from a technician within hours, you can call our office at [redacted] and request assistance If there is anything that any of us can do at Quomation, don't hesitate to contact us or your sales representativeWe want to make sure that your experience with Quomation is pleasant and meets all of your expectations now and in the future Finally, included in this email is an overview of your fees for the products you have purchasedIf you should need to adjust your payment schedule, change an address or update you records simply call the office and ask to talk with the accounting department Product Location Setup Fee License Fee Data Transfer [redacted] Again, thank you for making the decision to purchase our products and servicesWe look forward to a long-term relationship - The Quomation Team "That being said, Andre S [redacted] may receive his data on the condition that he follow Quomation's industry standard procedures; by providing payment, for said data and client filesQuomaiton would like to note that the cost to purchase usable data is lower than the competitors."As of this writing, we still do not have a useable data base We've been a Quomation client for years and made the necessary request to transfer their software from "the cloud" to our local server due to the inefficiencies and constant, repeated unreliability of their cloud-based program Since making that request we've encountered stonewalling and lack of communication and cooperation from Quomation We've provided full documentation as evidence of that statement As of this writing we have yet to receive a phone call or email from any management personnel at Quomation in spite of our many requests to speak with someone in management or ownership capacity They've offered no apology or explanation for their inability to provide the service they're asking us to pay for They've offered no further assistance to get the system working We've now spent $($per hour) with our local IT personnel to assist Quomation in the process over the course of July 29, and The system is still not functioning and we haven't received a call back from them as promised Quomation personnel have attempted to blame their lack of ability to perform on many factors, all of which have been dispelled and proven false We've gone above and beyond our responsibility and incurred significant expense assisting them in every possible way and we're still left with an incomplete system We're dismayed at Quomation blaming their lack of ability to perform on us, their clientThough, we're not surprised that they would take the time to respond to the Revdex.com complaint, which could possibly end up in a public forum, by blaming us for their lack of ability to perform, while simultaneously refusing to even speak with us about the very problem To date, neither Jared or anyone in management capacity at Quomation, has bothered to contact us.In light of the most recent developments detailed here, we want Quomation to issue a full credit for the $data transfer invoice that we were told would not be charged to us In addition, we want Quomation to reimburse us for the $we paid our local IT professional and we want a written agreement from a manager with full authority at Quomation to agree to release us from any and all further charges Sincerely, Andre S [redacted]