Quonset Point Truck & Trailer

Hello Shelly, I see that you have contacted us times to address this issue All three times you refused to give us the information that we needed to find the chargeWe will not be able to refund your overdraft fee but we can take a look at refunding the charge that you received from us Please give me a call directly at 1-866-608-ext [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Thank you for your comments Our records show that you had selected the day free trial subscription offer on July 1/when you completed the quitclaim deedAt the time of selecting that offer, it does state that the account will be be billed $33/month if the account is not cancelled within daysThe credit card page also provides the same information as well as the receipt on the next pageWe sent you an email moments after you selected the trial offer on July 1/and that email does state in bold lettering that the account needs to be cancelled within the days and the date and time to cancel by appear in that sentenceWe also sent you an email on July 10th letting you know you had a subscriptionThese emails are archived in your account under Help/Email Us There was no cancellation on file until October 7thAs a courtesy, I have refunded the September 9th chargeThe refund does take 3-business days to process back to the credit card If you have further questions, please contact our customer support team at 1-855-231-8424, Monday to Friday, 8am to 7pm ET

Initial Business Response / [redacted] (1000, 5, 2016/04/07) */ Thank you for your feedbackAs our customer support representative mentioned on April 5th, a day free trial subscription offer was selected on September 26/and a residential lease was preparedAt the time that offer was selected, we do clearly indicate the need to cancel within days or the subscription commencesThe credit card and receipt page which follow also explain the same detailsMoments after the license option was selected, we sent an email to the email address that was entered to establish the account and that email does again state the need to cancel with the date and time to cancel by in bold fontWe also sent an email on the first day of billing which was October 4/Your monthly or online bank statements also lists the charge You contacted us on April 5th and at that time, our agent cancelled the account and issued two courtesy refunds in the amount of $eachThe refunds do take 3-business days to fully processIt is unfortunate that your ex used your card but your card agreement does outline the need for you to protect your card from others At this time, there is no further refund forthcoming without proof of cancellation

Hello [redacted] ,I am sorry to hear that you had so many problems cancelling your account Our chat and phone lines are open Mon-Fri 8am - 7pm ET.I have found your account and cancelled it for you today I am showing you started your account on Oct 18/and that your day free trial does not end until Oct 25/17.I am not showing that we have charged you If you are seeing a charge please contact me directly at [redacted] *** Regards,Cynthia S*** Customer Service Manager

Initial Business Response / [redacted] (1000, 5, 2015/11/27) */ Contact Name and Title: [redacted] , Manager Contact Phone: [redacted] Contact Email: [redacted] Thank you for your commentsOur records show you have made two phone calls to our office onlyThe first agent offered the $courtesy refund for the current month and cancelled your subscription, the 2nd agent you spoke with on the same day explained the offer you selected and offered the 2nd courtesy refundThere is no call with an agent regarding refunding the entire amount as this is not possible due to the age of the charges When you created your bill of sale, you selected the day free trial subscription offerThat offer does state the need to cancel within days or the account converts to the monthly subscription plan of $per month until cancelledWhen you are on the credit card page, we repeat the offer detailsOn the next page, you see your printable receipt which also has the terms on the bottom of the receiptWe also sent an email moments after you selected the day free trial subscription offer which has a bolded paragraph stating the need to cancel and the date and exact time to cancel by appear in the email We also sent you an email when billing commenced We have no cancellation on file until you called on November 24/At that point, your account was cancelled and between the two agents you spoke with, the maximum month refund has been issuedThe refunds do take 3-business days to fully process

Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ It appears you were in touch with our customer support representative yesterday, December 14thAt that time, the account was cancelled and refundedThe refund does take 3-business days to settle back to the card on fileYou had selected the day free trial subscription offer and were one day late cancelling the account which resulted in the billing for $As already mentioned, that was refunded yesterday

The company stated I called times which is correct Each time they asked for my credit card information and I would not provide it and that is correct They just don't get the fact that I don't have ANYTHING to do with this company and therefore had no need to hand over my private information So, there won't be a need to call that company again