To address this complaint, we must first understand that ***'s husband, [redacted] is a very recent client He was so satisfied with our services, that he wanted us to help his wifePursuant to our clearly defined process, we evaluated her case free of charge and advised that we would be able to help At that point [redacted] said he needed to speak with his wife and figure out a time to schedule He called us back several days later and scheduled the appointment for 2/at 10:30am At approx 10:on the day of the appointment, my office called to inquire why they were not here I was advised by [redacted] that they would not be able to make it, and "he thought he sent an email to advise us" I informed him that an email had not been received by us I started to inquire about when the email was sent, and [redacted] began to get defensive I did my best to side step the issue and ask what they intended to do, since I didnt get an email He was very dismissive and stated "we will let you know" I informed [redacted] that we typically assess a $fee for a "no show" for a scheduled appointment [redacted] immediately began cursing and saying " F that" im not paying that To which I advised him that I will then not re-schedule them [redacted] became very abusive at that point and hung up the phone The email exchanges that occurred after the phone conversation, were initiated by Mr *** Not the other way around I am happy to provide the first email to corroborate this We charge a "no-show or cancellation w less than 24hrs notice" fee, same as most professional office This is not an "enrollment consultation" charge, as Ms [redacted] is suggesting I also do not believe [redacted] sent us an email to cancel the appointment I would ask him to produce that email Not that it would matter, per our policy Cancelling an appointment minutes prior, does still result in that charge, but I probably would have waived it I merely am suggesting that Mr [redacted] is not even being honest about that either I will make an offer that if [redacted] can produce this email that he supposedly sent at 9:on the morning of 2/29, clearly indicating that they were cancelling the appointment, I will happily waive the fee For a previous customer, who obviously thought so much of our work that he wanted us to help his wife, to now be so indignant over a very small, yet very legitimate fee, is very troubling We have policies and procedures the same as any professional office and we have a right to adhere to them My office has not contacted the ***'s about this issue at all The only communication since that phone call, has been us responding to [redacted] 's nasty emails
They the real dealThey have been working on my credit for only two months and I can already see some improvementThey always keep me updated and are very helpful when I have any questionsI highly recommend contacting Qwest
To address this complaint, we must first understand that [redacted]'s husband, [redacted] is a very recent client. He was so satisfied with our services, that he wanted us to help his wife. Pursuant to our clearly defined process, we evaluated her case free of charge and advised that we would...
be able to help. At that point [redacted] said he needed to speak with his wife and figure out a time to schedule. He called us back several days later and scheduled the appointment for 2/29 at 10:30am. At approx 10:45 on the day of the appointment, my office called to inquire why they were not here. I was advised by [redacted] that they would not be able to make it, and "he thought he sent an email to advise us". I informed him that an email had not been received by us. I started to inquire about when the email was sent, and [redacted] began to get defensive. I did my best to side step the issue and ask what they intended to do, since I didnt get an email. He was very dismissive and stated "we will let you know". I informed [redacted] that we typically assess a $75 fee for a "no show" for a scheduled appointment. [redacted] immediately began cursing and saying " F that" im not paying that. To which I advised him that I will then not re-schedule them. [redacted] became very abusive at that point and hung up the phone. The email exchanges that occurred after the phone conversation, were initiated by Mr [redacted]. Not the other way around. I am happy to provide the first email to corroborate this.
We charge a "no-show or cancellation w less than 24hrs notice" fee, same as most professional office. This is not an "enrollment consultation" charge, as Ms. [redacted] is suggesting. I also do not believe [redacted] sent us an email to cancel the appointment. I would ask him to produce that email. Not that it would matter, per our policy. Cancelling an appointment 35 minutes prior, does still result in that charge, but I probably would have waived it. I merely am suggesting that Mr [redacted] is not even being honest about that either. I will make an offer that if [redacted] can produce this email that he supposedly sent at 9:55 on the morning of 2/29, clearly indicating that they were cancelling the appointment, I will happily waive the fee.
For a previous customer, who obviously thought so much of our work that he wanted us to help his wife, to now be so indignant over a very small, yet very legitimate fee, is very troubling. We have policies and procedures the same as any professional office and we have a right to adhere to them. My office has not contacted the [redacted]'s about this issue at all. The only communication since that phone call, has been us responding to [redacted]'s nasty emails.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Attached is the email [redacted] requested as well as the string of emails back and forth from my husband and [redacted].
Although I accept the offer he has made but still feel that he acted unprofessionally and would never use his services or recommend him to anyone I know.
Regards,
To address this complaint, we must first understand that ***'s husband, [redacted] is a very recent client He was so satisfied with our services, that he wanted us to help his wifePursuant to our clearly defined process, we evaluated her case free of charge and advised that we would be able to help At that point [redacted] said he needed to speak with his wife and figure out a time to schedule He called us back several days later and scheduled the appointment for 2/at 10:30am At approx 10:on the day of the appointment, my office called to inquire why they were not here I was advised by [redacted] that they would not be able to make it, and "he thought he sent an email to advise us" I informed him that an email had not been received by us I started to inquire about when the email was sent, and [redacted] began to get defensive I did my best to side step the issue and ask what they intended to do, since I didnt get an email He was very dismissive and stated "we will let you know" I informed [redacted] that we typically assess a $fee for a "no show" for a scheduled appointment [redacted] immediately began cursing and saying " F that" im not paying that To which I advised him that I will then not re-schedule them [redacted] became very abusive at that point and hung up the phone The email exchanges that occurred after the phone conversation, were initiated by Mr *** Not the other way around I am happy to provide the first email to corroborate this We charge a "no-show or cancellation w less than 24hrs notice" fee, same as most professional office This is not an "enrollment consultation" charge, as Ms [redacted] is suggesting I also do not believe [redacted] sent us an email to cancel the appointment I would ask him to produce that email Not that it would matter, per our policy Cancelling an appointment minutes prior, does still result in that charge, but I probably would have waived it I merely am suggesting that Mr [redacted] is not even being honest about that either I will make an offer that if [redacted] can produce this email that he supposedly sent at 9:on the morning of 2/29, clearly indicating that they were cancelling the appointment, I will happily waive the fee For a previous customer, who obviously thought so much of our work that he wanted us to help his wife, to now be so indignant over a very small, yet very legitimate fee, is very troubling We have policies and procedures the same as any professional office and we have a right to adhere to them My office has not contacted the ***'s about this issue at all The only communication since that phone call, has been us responding to [redacted] 's nasty emails
They the real dealThey have been working on my credit for only two months and I can already see some improvementThey always keep me updated and are very helpful when I have any questionsI highly recommend contacting Qwest
To address this complaint, we must first understand that [redacted]'s husband, [redacted] is a very recent client. He was so satisfied with our services, that he wanted us to help his wife. Pursuant to our clearly defined process, we evaluated her case free of charge and advised that we would...
be able to help. At that point [redacted] said he needed to speak with his wife and figure out a time to schedule. He called us back several days later and scheduled the appointment for 2/29 at 10:30am. At approx 10:45 on the day of the appointment, my office called to inquire why they were not here. I was advised by [redacted] that they would not be able to make it, and "he thought he sent an email to advise us". I informed him that an email had not been received by us. I started to inquire about when the email was sent, and [redacted] began to get defensive. I did my best to side step the issue and ask what they intended to do, since I didnt get an email. He was very dismissive and stated "we will let you know". I informed [redacted] that we typically assess a $75 fee for a "no show" for a scheduled appointment. [redacted] immediately began cursing and saying " F that" im not paying that. To which I advised him that I will then not re-schedule them. [redacted] became very abusive at that point and hung up the phone. The email exchanges that occurred after the phone conversation, were initiated by Mr [redacted]. Not the other way around. I am happy to provide the first email to corroborate this.
We charge a "no-show or cancellation w less than 24hrs notice" fee, same as most professional office. This is not an "enrollment consultation" charge, as Ms. [redacted] is suggesting. I also do not believe [redacted] sent us an email to cancel the appointment. I would ask him to produce that email. Not that it would matter, per our policy. Cancelling an appointment 35 minutes prior, does still result in that charge, but I probably would have waived it. I merely am suggesting that Mr [redacted] is not even being honest about that either. I will make an offer that if [redacted] can produce this email that he supposedly sent at 9:55 on the morning of 2/29, clearly indicating that they were cancelling the appointment, I will happily waive the fee.
For a previous customer, who obviously thought so much of our work that he wanted us to help his wife, to now be so indignant over a very small, yet very legitimate fee, is very troubling. We have policies and procedures the same as any professional office and we have a right to adhere to them. My office has not contacted the [redacted]'s about this issue at all. The only communication since that phone call, has been us responding to [redacted]'s nasty emails.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Attached is the email [redacted] requested as well as the string of emails back and forth from my husband and [redacted].
Although I accept the offer he has made but still feel that he acted unprofessionally and would never use his services or recommend him to anyone I know.
Regards,