Qwiklabs

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] It was closed automatically when I didn’t accept/reject the notification (via Revdex.com) from the business I hadn’t done so because I was waiting for a refund from them It slipped my mind that it would be closed automatically after days I was hoping I would hear back from the vendorRegards, [redacted] ***

We apologize for the frustrating experienceWe have refunded the $subscription and also procured an additional AWS Starter Account from AWS EducateWe always strive to do good customer services and will use this experience to improve our support and also our platform in the future

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We truly apologize for the bad experience hereThis user’s account had two valid active subscriptions and hence was getting charged twiceWe did a full refund for the second subscription and we have also made changes to the cancellation workflowIt is a lot more easier to cancel a subscription nowWe would love to hear back from this customer and see if we can help in any other wayWe apologize for the delayed response here

We sincerely apologize for the bad experienceYou can cancel your subscription on the site in your profile sectionAfter this complaint we made changes to our cancellation flow and have made it a lot more easy and obvious to cancel your subscription. We also refunded this customerWe
would love to hear back from this customer and see if we can help in any other wayWe always strive to make our product better and also our customer service more effectiveThank you for the feedback and apologize for the inconvenience again

Hi *** -- Apologies for the bad experience you've had both with Qwiklabs and supportI've asked our support team to focus on this first thing this week and get you your refund

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response...

does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
It was closed automatically when I didn’t accept/reject the notification (via Revdex.com) from the business.  I hadn’t done so because I was waiting for a refund from them.  It slipped my mind that it would be closed automatically after 10 days.  I was hoping I would hear back from the vendor. Regards,
[redacted]

I have...

reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We apologize for the frustrating experience. We have refunded the $55 subscription and also procured an additional AWS Starter Account from AWS Educate. We always strive to do good customer services and will use this experience to improve our support and also our platform in the future.

Hi [redacted],Sorry for the delay. It took a bit of time to understand the sequence of events that caused your account to have issues. The root cause was a combination of issues in Qwiklabs that are now corrected but unfortunately impacted your account. It appears you changed the email address in your account and we made a transition where we changed the cost of the subscription from $55.00 to $54.99. The combination of those two changes caused your account to get out of sync with our payment system. We have cancelled your subscription as you requested. We have also refunded you the charges from Sep, Oct, Nov & Dec 2017. You should see those refunds on your credit card in the next 5-10 business days. We apologize for the inconvenience and also the slow response.Thx[redacted]

We truly apologize for the bad experience here. This user’s account had two valid active subscriptions and hence was getting charged twice. We did a full refund for the second subscription and we have also made changes to the cancellation workflow. It is a lot more easier to cancel a subscription...

now. We would love to hear back from this customer and see if we can help in any other way. We apologize for the delayed response here.