R A C Holding, Inc

2005 Chevy Equinox detailed at Americar. The Equinox was left at Americar for the detail work on Sunday, April 22. The owner Kris Tucci called to tell us the vehicle detail work was complete and the vehicle was ready for pick-up Monday, April 23rd. Upon arrival on the 23rd of April, the staff at Americar could not pull the vehicle out of the service bay, and three dashboard lights were illuminated and the vehicle couldn't be driven. We contacted Kris Tucci, he claimed that the lights were our responsibility; I disagreed with him, told him the car was in perfect working order when it was left with Americar. Kris Tucci, told us that we would have to come back the next day to get the car after he had his service department inspect the issues; if it was his fault he would repair if it was our fault it would be our responsibility. Kris would not provide us with a vehicle or a ride home after he had contacted us for vehicle pick-up all-the-while the vehicle was not in working condition. Kris said that we could have a vehicle but would charge us; I asked why should I be charged when Americar did something to the vehicle which made it not work properly.

I contacted the dealership where we purchased the vehicle, told them the lights that were illuminated on the dash (engine power down; check engine light, traction control light, and the vehicle couldn’t move forward or backwards without shutting down). They immediately sent me the following VSA (vehicle service alert)

Hello Customer

There has been some problem with water intrusion causing an electrical short to the accelerator pedal position sensor.Here is some info to help you.

07-06-04-019A: Intermittent MIL/SES, DTC P2138 with Reduced Engine Power (Repair Instrument Panel (IP) to Body Harness Connector) - (Nov 6, 2008)

Subject:

Intermittent MIL/SES, DTC P2138 with Reduced Engine Power (Repair Instrument Panel (IP) to Body Harness Connector)

Models: 2005-2008 GM Passenger Cars and Light Duty Trucks (Including Saturn)

2005-2008 HUMMER H2

2006-2008 HUMMER H3

2005-2008 Saab 9-7X

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This Bulletin is being revised to add additional diagnostic service information. Please discard Corporate Bulletin Number 07-06-04-019 (Section 06 - Engine/Propulsion System)

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Some customers may comment on an intermittent MIL/SES light Illuminated with a message center or an indicator that displays Reduced Engine Power. DTC P2138 - Accelerator Pedal Position (APP) Sensor 1-2 Correlation may be set. The voltage difference between APP sensor 1 and APP sensor 2 exceeds a predetermined value for more than a brief period. Refer to DTC P2138 in SI for further diagnostics.

On some vehicles, the IP to body harness connector, which carries the APP signal to the ECM/PCM, is located in the left hand kick panel area or inside the IP. Water intrusion into these areas could cause an electrical short in the APP circuits setting a P2138 code.

Note: Make sure that no add-on/aftermarket equipment is electrically connected to the APP signals or to the other ECM/PCM five volt reference or return lines. These can generate false P2138 and/or other ETC System DTCs. If there are other engine DTCs besides P2138, such as MAP sensor faults (i.e. P0107, P0108), resolve these first before attempting to diagnose P2138 DTCs.

Important: Refer to DTC P2138 in SI to confirm that the ETC pedal is operating correctly.

Locate the IP to body harness connector, which may be located in and around the left hand kick panel area or inside the IP. Check to see if there is a water leak into the area and repair as necessary. Use a water hose to determine the source of a water leak and effectiveness of repair. Some examples of potential water leaks are: A-pillar seals, sunroof drain lines (if so equipped) and windshield/cowl sealing. Finally, repair or replace the IP to body harness connector, making sure no corrosion or debris is left on or between the terminals.

Tuesday, April 24, 2012 my wife and I went to pick the vehicle up at which point he told us the car was fine and in running order. I asked him what had happened and what work had been completed on the vehicle. Kris, would not give me a straight answer and told me to take my keys and leave. When I repeated my question to him he became hostile and approached me in an aggressive manner. I told him I wanted an explanation and requested to file a grievance with the service department. He told me he would call the police, then he physically assaulted me by physically pushing/grabbing/ and shoving me out of the service bay. I called the police, said I wanted to file a formal complaint, the police then directed me to the Revdex.com.

Kris also called the police; his complaint was that I would not leave the property. In my defense I wanted to know what had happened to my vehicle and to file a complaint.

I also told Kris that I was disgusted in the way he ran and treated his customers.