R A C Transport Co, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I am continuously grateful to have resolved this issue, as having been inadvertently constrained to do business with Rac Transport through no fault or decision of my ownDespite the issued statement, I firmly believe those I spoke to at Rac Transport were not interested in helping resolve the matter of the $billing matter and were intentionally, or through an impressive lack of competence, not willing to do much of anythingIt took over two months and my threatening of legal action to resolve this.I suspect that I am not the first, nor will I be the last to find themselves forced to deal with such a highly unprofessional business such as Rac Transport
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that due to the fact the original shipper has re-shipped the missing items, this resolution is satisfactory to me
Sincerely,
*** ***

Good Morning-First of all, I apologize for the fact that *** *** did not have a favorable experience with our company.*** ***'s shipment did in fact come to us by way of R & L Carriers on January 4, However, the shipment was for pallet stc (said to contain) pieces(delivery
receipt attached) We received pallets and was told by R & L Carriers to deliver the pallets and mark the shipment as "over by pallet" On January 26th, we delivered an additional pallet to *** *** (delivery receipt attached)I assume this was the remainder of his order Once again, I apologize for *** ***'s negative experience with our company but we did everything we were required to do with regards to his shipments I am not aware of anyone or any company that was required to pay any additional costs associated with these shipments Please feel free to contact me at *** if you have any further questions or need additional information. Sincerely, *** ** ***Vice President

Good Afternoon,This is in response to the complaint filed by [redacted].The shipment in question was picked up by [redacted] on May 31, 2017.  As a partner carrier, [redacted] then gave our company the shipment in [redacted] on June 5, 2017.  On June 7, we delivered the...

shipment to [redacted] in good order.  Our company handles 1000-1500 shipments per day with most delivering within 1-3 days.  Typically we handle our shipments from [redacted] to [redacted] within 1-2 days. I feel we performed our service in a satisfactory manner.  However, I feel we failed [redacted] in all areas of communication. I have no explanation as to why his telephone calls went unanswered or why his messages were not returned. While on vacation, I personally returned [redacted]'s call and spoke to him regarding his complaint about our company. I apologize for the lack of communication on our company's behalf. I will reach out to [redacted] and ask them to forward any future shipments destined for [redacted]'s business to another carrier.Sincerely,[redacted]
[redacted]

Tell us why here.Good Afternoon,This statement is in response to a complaint filed by [redacted] on August 29, 2017.First of all, I would like to apologize to [redacted] for the frustration our company has caused her.  With that said, I would like to explain the circumstances surrounding...

the issue at hand.As a partner carrier to [redacted] (Origin Carrier), we received a shipment from Estes destined to [redacted] (Consignee) on June 12, 2017. Per the Bill of Lading, which is a legal contract, we were required to bill [redacted] $2,856.48. If a bill of lading reads “COLLECT”, we are required to bill the “Consignee”. If the bill of lading reads “PPD” or “Prepaid”, we are required to bill the Shipper or Origin Carrier. Please see the attached bill of lading (page 1).On July 10 at 3:55 pm, [redacted] contacted [redacted] in our accounts receivable department stating he had already paid for shipping and attached a photo of his credit card statement. We have no reason to question [redacted]’ assertion. However, we are legally obligated to abide by the contract until we receive authorization to change the bill of lading. At 4:23 pm the same day, [redacted] emailed [redacted] asking for clarification of the freight charges. On August 1, [redacted] emailed [redacted] again and received authorization to correct the billing to "PPD". On August 1, the billing was then corrected to remove [redacted] as the payor on this shipment. Please see the email thread attached (pages 2-5). At this point, I feel we had a responsibility to inform [redacted] that we were able to correct the billing on his shipment. We failed to communicate this to him. And, for that, I truly apologize.As for [redacted] and her accusations of unethical and unscrupulous business practices, comparing us to a “loan shark”, and stating [redacted] never sent an email, I can only respond with the facts stated above along with the attached email thread between [redacted] and [redacted] (pages 6-7).Please feel free to contact me if you have any questions or require additional information.

I ordered an engine from Canada and it was damaged durning shipping.
I placed an order via phone for a used engine to Japan Domestic Motors in Calgary, Alberta. They provided pictures of the engine I ordered before shipment. The engine was shipped on 10/09/2012 via truck initially by Canadian Freightways. The delivering shipper was RAC Transport. It was delivered to Brakes Plus at [redacted]. I was not present at time of delivery. When I returned to work I found there to be a significant amount of damage to the engine, so much so the engine could not be used without repairs. My initial filed claim was in the amount of $2572.76. This was after I had contacted RAC many times and explained to [redacted] what I had found after making some repairs to the engine before installation. After attempting to repair what I had hoped to be all the damage I had the engine installed only to find there was further damage done to the engine. This resulted in my filing of a claim in the amount that I did as I was unsure of any internal damage that may have occurred. I have attempted many times to check the status of my claim and have not received any updates in over a month. I have records of when I attempted to contact representatives and have received little to no response. As I have not received any updates in over a month I have repaired the engine out of my own pocket.