Good Afternoon,This is in response to the complaint filed by [redacted] .The shipment in question was picked up by [redacted] on May 31, As a partner carrier, [redacted] then gave our company the shipment in [redacted] on June 5, On June 7, we delivered the shipment to [redacted] in good order Our company handles 1000-shipments per day with most delivering within 1-days Typically we handle our shipments from [redacted] to [redacted] within 1-daysI feel we performed our service in a satisfactory manner However, I feel we failed [redacted] in all areas of communicationI have no explanation as to why his telephone calls went unanswered or why his messages were not returnedWhile on vacation, I personally returned [redacted] 's call and spoke to him regarding his complaint about our companyI apologize for the lack of communication on our company's behalfI will reach out to [redacted] and ask them to forward any future shipments destined for [redacted] 's business to another carrier.Sincerely, [redacted]
Tell us why here.Good Afternoon,This statement is in response to a complaint filed by [redacted] on August 29, 2017.First of all, I would like to apologize to [redacted] for the frustration our company has caused her With that said, I would like to explain the circumstances surrounding the issue at hand.As a partner carrier to [redacted] (Origin Carrier), we received a shipment from Estes destined to [redacted] (Consignee) on June 12, Per the Bill of Lading, which is a legal contract, we were required to bill [redacted] $2,If a bill of lading reads “COLLECT”, we are required to bill the “Consignee”If the bill of lading reads “PPD” or “Prepaid”, we are required to bill the Shipper or Origin CarrierPlease see the attached bill of lading (page 1).On July at 3:pm, [redacted] contacted [redacted] in our accounts receivable department stating he had already paid for shipping and attached a photo of his credit card statementWe have no reason to question [redacted] ’ assertionHowever, we are legally obligated to abide by the contract until we receive authorization to change the bill of ladingAt 4:pm the same day, [redacted] emailed [redacted] asking for clarification of the freight chargesOn August 1, [redacted] emailed [redacted] again and received authorization to correct the billing to "PPD"On August 1, the billing was then corrected to remove [redacted] as the payor on this shipmentPlease see the email thread attached (pages 2-5)At this point, I feel we had a responsibility to inform [redacted] that we were able to correct the billing on his shipmentWe failed to communicate this to himAnd, for that, I truly apologize.As for [redacted] and her accusations of unethical and unscrupulous business practices, comparing us to a “loan shark”, and stating [redacted] never sent an email, I can only respond with the facts stated above along with the attached email thread between [redacted] and [redacted] (pages 6-7).Please feel free to contact me if you have any questions or require additional information
Good Afternoon,This is in response to the complaint filed by [redacted] .The shipment in question was picked up by [redacted] on May 31, As a partner carrier, [redacted] then gave our company the shipment in [redacted] on June 5, On June 7, we delivered the shipment to [redacted] in good order Our company handles 1000-shipments per day with most delivering within 1-days Typically we handle our shipments from [redacted] to [redacted] within 1-daysI feel we performed our service in a satisfactory manner However, I feel we failed [redacted] in all areas of communicationI have no explanation as to why his telephone calls went unanswered or why his messages were not returnedWhile on vacation, I personally returned [redacted] 's call and spoke to him regarding his complaint about our companyI apologize for the lack of communication on our company's behalfI will reach out to [redacted] and ask them to forward any future shipments destined for [redacted] 's business to another carrier.Sincerely, [redacted]
Tell us why here.Good Afternoon,This statement is in response to a complaint filed by [redacted] on August 29, 2017.First of all, I would like to apologize to [redacted] for the frustration our company has caused her With that said, I would like to explain the circumstances surrounding the issue at hand.As a partner carrier to [redacted] (Origin Carrier), we received a shipment from Estes destined to [redacted] (Consignee) on June 12, Per the Bill of Lading, which is a legal contract, we were required to bill [redacted] $2,If a bill of lading reads “COLLECT”, we are required to bill the “Consignee”If the bill of lading reads “PPD” or “Prepaid”, we are required to bill the Shipper or Origin CarrierPlease see the attached bill of lading (page 1).On July at 3:pm, [redacted] contacted [redacted] in our accounts receivable department stating he had already paid for shipping and attached a photo of his credit card statementWe have no reason to question [redacted] ’ assertionHowever, we are legally obligated to abide by the contract until we receive authorization to change the bill of ladingAt 4:pm the same day, [redacted] emailed [redacted] asking for clarification of the freight chargesOn August 1, [redacted] emailed [redacted] again and received authorization to correct the billing to "PPD"On August 1, the billing was then corrected to remove [redacted] as the payor on this shipmentPlease see the email thread attached (pages 2-5)At this point, I feel we had a responsibility to inform [redacted] that we were able to correct the billing on his shipmentWe failed to communicate this to himAnd, for that, I truly apologize.As for [redacted] and her accusations of unethical and unscrupulous business practices, comparing us to a “loan shark”, and stating [redacted] never sent an email, I can only respond with the facts stated above along with the attached email thread between [redacted] and [redacted] (pages 6-7).Please feel free to contact me if you have any questions or require additional information