This company should not be doing business with anyoneTheir billing deptis a complete jokeThey have zero common sense or customer service skillsTheir scheme is to get you to pay your bill online so they can charge you an extra percentage in order to process it and they call it an access fee which seems to be around 5%So instead I opt to mail them a check using bill payWell they charged me a late penalty once because my pre-scheduled check did not arrive on the due date (sent business days in advance) so my bank called them and eventually got the late charge taken offLast month not only was the check sent out business days before it was due but I also had it set to pay days before it was actually due and then they said they did not receive by the due date and tacked on a late feeThey will not reverse it even after my bank called and told them the payment was mailed out days in advance and can see the postmark and the check was dated to match the pay date I had selected (two days before it was due)On the bill it says "PAY THIS AMOUNT AFTER YOUR DUE DATE"Well If my check was mailed week before it was even due why in the world am I paying a late fee? Why? because they want me to go online and pay their fee to ensure timely paymentI absolutely think they held on to the check an extra day before processing it so it would come across as lateI do not normally believe that companies are actually doing this type of thing but this is the only company I have ever had issues with bill payMy bank paid my late fees because this company is so ridiculous, they said that there is rarely any issues and almost always resolved when they call the company and explain how the payment was made well in advanceNot this company, noI do not think I have another option for a utility company because believe me I would not be giving this company money if I didn't need waterThey should just fire everyone and start overI would be ashamed if my company had such terrible reviews and did nothing to fix itIs there a way to report all their terrible ratings and horror stories to the county to maybe have another company take control of their district?
This company should not be doing business with anyoneTheir billing deptis a complete jokeThey have zero common sense or customer service skillsTheir scheme is to get you to pay your bill online so they can charge you an extra percentage in order to process it and they call it an access fee which seems to be around 5%So instead I opt to mail them a check using bill payWell they charged me a late penalty once because my pre-scheduled check did not arrive on the due date (sent business days in advance) so my bank called them and eventually got the late charge taken offLast month not only was the check sent out business days before it was due but I also had it set to pay days before it was actually due and then they said they did not receive by the due date and tacked on a late feeThey will not reverse it even after my bank called and told them the payment was mailed out days in advance and can see the postmark and the check was dated to match the pay date I had selected (two days before it was due)On the bill it says "PAY THIS AMOUNT AFTER YOUR DUE DATE"Well If my check was mailed week before it was even due why in the world am I paying a late fee? Why? because they want me to go online and pay their fee to ensure timely paymentI absolutely think they held on to the check an extra day before processing it so it would come across as lateI do not normally believe that companies are actually doing this type of thing but this is the only company I have ever had issues with bill payMy bank paid my late fees because this company is so ridiculous, they said that there is rarely any issues and almost always resolved when they call the company and explain how the payment was made well in advanceNot this company, noI do not think I have another option for a utility company because believe me I would not be giving this company money if I didn't need waterThey should just fire everyone and start overI would be ashamed if my company had such terrible reviews and did nothing to fix itIs there a way to report all their terrible ratings and horror stories to the county to maybe have another company take control of their district?
Quick helpful and nice