R. B. Hinkle Construction, Inc.

RBHinkle Construction, Inchas addressed this complaint to the best of our abilityWe were not the owners of the utilityWe did not have the contract with *** to mark gas utilityWashington Gas has the contract with ***.Mr*** did not give anyone permission to go back on the propertyWe have been told by ***, which is who we were doing the work for not to return until further notice.We have advised our Foreman and crew base on how to communicate with customers and to report to issues to ***Sincerely,
Robin RB***
Office Manger

Robin, On Friday 5/15/we had a secondary replacement crew working on installing a new service to the above addressWhile digging holes the crew cut into the gas service 16ft off the miss utility marks for gasI called the and gas Cowho both responded with in minutesI also knocked on
the door and spoke with the homeowner and told her to remain in the house until the gas company crimped the line for the leakA few minutes later she came outside before any repairs had begun and asked if she could start her car and leave and I told her again not safe until the site was secureOur crew pulled out of job and worked on another house up the streetGas Company started to make repairs with a mini excavator to dig out unmarked line to make repairsOnce it was safe I leftThe homeowner left and the Gas Company continued to make repairsI received a phone call from our office that this homeowner was irate because when she returned from being out her phone line was cut offWhile the gas Comay have broke the line while making repairs, no RB Hinkle crew had been working there other than cleaning up our equipmentI went back to the house and tried to speak with the customer and apologize for the inconvenience of the day but was met with a very hostile customerI told my crews to get off her property for the weekendMy crew called me later because the customer starting threatening the men and tossing our safety cones and plywood into the street, while also trying to cut the Cable out of our test pits with cable CuttersI have pictures from the crew from these actions.*** *** Manager of *** Operations

Robin, On Friday 5/15/we had a secondary replacement crew working on installing a new service to the above addressWhile digging holes the crew cut into the gas service 16ft off the miss utility marks for gasI called the and gas Cowho both responded with in minutesI also knocked
on the door and spoke with the homeowner and told her to remain in the house until the gas company crimped the line for the leakA few minutes later she came outside before any repairs had begun and asked if she could start her car and leave and I told her again not safe until the site was secureOur crew pulled out of job and worked on another house up the streetGas Company started to make repairs with a mini excavator to dig out unmarked line to make repairsOnce it was safe I leftThe homeowner left and the Gas Company continued to make repairsI received a phone call from our office that this homeowner was irate because when she returned from being out her phone line was cut offWhile the gas Comay have broke the line while making repairs, no RB Hinkle crew had been working there other than cleaning up our equipmentI went back to the house and tried to speak with the customer and apologize for the inconvenience of the day but was met with a very hostile customerI told my crews to get off her property for the weekendMy crew called me later because the customer starting threatening the men and tossing our safety cones and plywood into the street, while also trying to cut the Cable out of our test pits with cable CuttersI have pictures from the crew from these actions.*** *** Manager of *** Operations

R. B. Hinkle Construction, Inc. has addressed this complaint to the best of our ability. We were not the owners of the utility. We did not have the contract with [redacted] to mark gas utility. Washington Gas has the contract with [redacted].Mr. [redacted] did not give anyone permission to go back on the property. We have been told by [redacted], which is who we were doing the work for not to return until further notice.We have advised our Foreman and crew base on how to communicate with customers and to report to issues to [redacted].Sincerely,Robin R. B[redacted] Office Manger

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: They never had a Gas company supervisor come to mark my gas line as I was told.....They had people from [redacted] who couldn't find my gas line..They had men climb my 8 ft fence to close three holes in my yard without my permission. Spoke with Mr. [redacted] concerning this matter he knew my problem and allowed this to be done without a gas inspector to mark lines. He told me he would give me a call when inspector would be on my property...He never gave me a call and was ok with men on my property
Regards,
[redacted]