R & B Home Improvement, Inc.

I am responding to the above complaint Case #*** First, the Resident is aware that he signed an individual leaseThis means, he ONLY rents one bedroomHe fully understands and agreed to the Lease termupon signing the Lease AgreementWe DO NOT discriminate based on ageThe Resident
could have leased the entire apartment, then, he would not have to worry about someone else living with himWe have not been made aware of any accusations concerning rape, nor can we legally accuse anyone of this without being found guilty in the court of law The Resident did complain to us about his roommate not cleaning and having a guest overPer his lease agreement, again, we DO NOT live in the apartment and cannot hold any one person responsible for the cleaning of their apartment unless it goes against the Lease Agreement, in which then, we would address with a day written legal notice to clean up We have explained to the Resident that we have to have proof of someone living thereThe law states that the person MUST be receiving mail at the address in order for us to prove that the person is an illegal occupantWe have notified the roommate of his rights per the lease. If the Resident feels like he is being "blackmailed" by the roommate, he needs to contact the Police Department is a legal matterAGAIN, we cannot accuse someone of something based on hear say. At this time, we do not feel we have cause to evict nor move the roommate based on the terms of the legal lease agreementHowever, as said many times to the Resident, we will be happy to try and find another place that he can move within the communityThis would solve the problems. We will NOT be refunding him nor paying for any loss wages based on his accusations I believe this is the second time this Resident has written a complaint concerning the same issues with the RoommateIf the Resident wishes to solve the problem, we are available to give him an opportunity to moveIF he chooses not to take advantage of a way to rectify the situation, I ask that the Revdex.com look closely at his complaints and determine what the motive is Thank you,*** ***Property Manager

As stated in the lease agreement, the lease in which the Resident signed was a "term lease"We do NOT prorate rentThis is explained twice in the lease agreementThe Resident signed for a total term rent, which is divided between twelve equal monthly installmentsThe first installment being due
on the first of the move in month. Every month after, the rent is due on the first of the month until twelve equal monthly installments are completedThe lease dates, the monthly rent and the term rent are clearly typed in bold on the first page of the lease agreement.
The confusion may be that his friend is at a Community that they prorate rents, we DO NOT prorate rentsTerrace View in no way would ever want any Resident to feel taken advantage of. We do all we can to not only post this on the lease agreement but also make the Residents know that we DO NOT prorate rents. We will provide the Resident with another copy of the lease agreement and will be happy to discuss the "Term Lease" again if this will help
Because of the contract and how it reads, and the fact that the Resident agreed to such when signing, the rent will not be prorated. Terrace View will however, waive the late feeThe Resident will just need to come by and sign a "waive the late fee" waiverOnce that's signed, we will remove the late fee
Terrace View appreciates the "students" and their residencyWe are grateful that so many students make Terrace View their home each yearWe, as a company strive to make sure we provide the best customer service possible
Please let me know if there are any further questions
Sincerely,
*** ***
Property Manager

Upon someone moving out, we send out a vacating checklist that explains what needs to be done so that ALL of the security deposit can be returned. This is a letter and a checklist attached. We deliver all of these to the doors. If a Resident follows the checklist, they will receive ALL of their...

security deposit back.  Once a Resident moves out, we process the security deposit within 45 days of their lease ending date. A security deposit deposition is mailed to the Resident at the address provided or the last known address. After that, the security deposit is processed and a check is maile out or something saying what they still owe and why. We also provide in the Policy handbook a vacating checklist and an explanation on what to do before vacating. The letter delivered to the door and the policy handbook both explain that if a Resident wants to be present during an inspection, they would notify us two weeks in advance in writing. We have 1720 Residents so we have to have this in advance in order to schedule the inspetions.  If the Resident wants a copy of the move out inspection sheet that lists the charges and the amount charged, we will be happy to email them another copy. Thank you,[redacted]Property ManagerTerrace View Apartments[redacted]
[redacted]

It is in the Policy handbook and in the lease that upon move out every Resident has to have their carpets professionally steam cleaned upon  move out.  The Residents had a choice to professionally steam clean it and provide a receipt or we will professionally steam clean and take from...

their security deposit. Unfortunately, things do happen from time to time and there are leaks that happen. During the year we did take care of the problem but this does not affect the fact that the Resident agreed to the terms of the carpet clean deduction when signing their lease and signing the policy handbook acknowledgement form. Please let me know if you have any further questions.Thank you[redacted]Property ManagerTerrace View Apartments[redacted]P - ###-###-####F - ###-###-####

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What the apartment complex is not stating is that when I first signed on there was only going to be two other roommates. Yes I did sign on and had they informed me that if I were to wait the 2 more days that I would of not had to pay another months rent in such a short period of time. What they are also not stating is that the condition of the apartment complex was so bad that bugs and other parasites were coming into the apartment complex and it was unlivable. When I complained about my dissatisfaction about the apartment, they informed me that I should talk to the roommates. I told them it is not my job to talk to dirty roommates. The roommates were the one's causing damage to the apartment complex and I did not want to be responsible anymore.  This is not agreeable to me. 
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed 
here is my response, I have not complained two times to the Revdex.com about the same roommate. I am asking that the Revdex.com take actions to rectify the situation. Obviously I lived 9 months with the same roommate with no problems. The situation occurred when the management did not secure the 3rd room and as of today 4 days since I moved out of the 3rd bedroom, it still has not been secured. The complex fails to take action when I have made a complaint about his GF staying in the townhouse for a continuous amount of time and even the roommate admits he does that. The roommate while living in the complex continues to park in visitors parking which he is not a visitor. I will gladly talk and discuss this with the complex about moving if the roommate does not move within the next 2 weeks.
[redacted]

I am responding to complaint #[redacted] concerning Mr. [redacted]. When Mr. [redacted] signed his lease agreement, he was informed that the lease starting date was July 29th. Terrace View has a variety of lease starting dates throughout the summer. The apartment that Mr. [redacted] wanted had a lease start date...

of July 29th. It was stated on his lease agreement in bold, both the lease starting date and the lease ending date. The lease is a term lease, not a prorated lease. This too is stated within the lease agreement. Mr. [redacted] is to pay 12 equal monthly installments. Once those 12 installments are paid, his responsibility is complete. It is very unfortunate that Mr. [redacted] did not have the funds to move in when the lease started, however, upon signing the lease agreement, this was Mr. [redacted]'s responsibility. The fact that he did not plan ahead and did not have the funds was not a fault of Terrace View. Mr. [redacted] had the option to take an entire apartment or take a placing unit. This means, he is on an individual lease, and the other bedrooms are open to be leased. He chose to lease a bedroom in a placing unit knowing roommates will be added. The law states that there can be four unrelated Residents in a three bedroom unit. The "other" Residents were well in their right to share a bedroom if desired. Unfortuantely, when you lease individually, the entire apartment is not yours. When Mr. [redacted] called us informing us that he was unhappy, we immediately asked if he would like to switch units. It was at that point his choice to move, as we had a legal lease for the current apartment. We did this, because Terrace View makes it a priority to try and provide good customer service. This move too, was an inconvenience to us. He was not charged a lease change fee, we transferred all his monies to the new unit, and did all the appropriate paperwork without any additional charge. The move was a choice that Mr. [redacted] made when offered. Mr. [redacted] is not being charged for any monies that were not due. It states on the lease agreement the terms of the rent and when monies are due. When he has paid his twelve month obligation, he will owe no more.  I will be happy to explain this to Mr. [redacted] again, if he would like to contact the Leasing office. Terrace View went out of our way to try and accommodate Mr. [redacted] by allowing him to move and not charging him the fees that legally we could have. I would be happy to address any other concerns Mr. [redacted] has and try and resolve any other issues if he would contact me. This complaint was not necessary if Mr. [redacted] would have just contacted me and I would have again given him a copy of the lease agreement and explained the payments once again. Thank you,[redacted]Property Manager