R & B HOME IMPROVEMENT

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed here is my response, I have not complained two times to the Revdex.com about the same roommateI am asking that the Revdex.com take actions to rectify the situationObviously I lived months with the same roommate with no problemsThe situation occurred when the management did not secure the 3rd room and as of today days since I moved out of the 3rd bedroom, it still has not been securedThe complex fails to take action when I have made a complaint about his GF staying in the townhouse for a continuous amount of time and even the roommate admits he does thatThe roommate while living in the complex continues to park in visitors parking which he is not a visitorI will gladly talk and discuss this with the complex about moving if the roommate does not move within the next weeks [redacted]

I am responding to complaint # [redacted] concerning Mr [redacted] When Mr [redacted] signed his lease agreement, he was informed that the lease starting date was July 29thTerrace View has a variety of lease starting dates throughout the summerThe apartment that Mr [redacted] wanted had a lease start date of July 29thIt was stated on his lease agreement in bold, both the lease starting date and the lease ending dateThe lease is a term lease, not a prorated leaseThis too is stated within the lease agreementMr [redacted] is to pay equal monthly installmentsOnce those installments are paid, his responsibility is completeIt is very unfortunate that Mr [redacted] did not have the funds to move in when the lease started, however, upon signing the lease agreement, this was Mr [redacted] 's responsibilityThe fact that he did not plan ahead and did not have the funds was not a fault of Terrace ViewMr [redacted] had the option to take an entire apartment or take a placing unitThis means, he is on an individual lease, and the other bedrooms are open to be leasedHe chose to lease a bedroom in a placing unit knowing roommates will be addedThe law states that there can be four unrelated Residents in a three bedroom unitThe "other" Residents were well in their right to share a bedroom if desiredUnfortuantely, when you lease individually, the entire apartment is not yoursWhen Mr [redacted] called us informing us that he was unhappy, we immediately asked if he would like to switch unitsIt was at that point his choice to move, as we had a legal lease for the current apartmentWe did this, because Terrace View makes it a priority to try and provide good customer serviceThis move too, was an inconvenience to usHe was not charged a lease change fee, we transferred all his monies to the new unit, and did all the appropriate paperwork without any additional chargeThe move was a choice that Mr [redacted] made when offeredMr [redacted] is not being charged for any monies that were not dueIt states on the lease agreement the terms of the rent and when monies are dueWhen he has paid his twelve month obligation, he will owe no more I will be happy to explain this to Mr [redacted] again, if he would like to contact the Leasing officeTerrace View went out of our way to try and accommodate Mr [redacted] by allowing him to move and not charging him the fees that legally we could haveI would be happy to address any other concerns Mr [redacted] has and try and resolve any other issues if he would contact meThis complaint was not necessary if Mr [redacted] would have just contacted me and I would have again given him a copy of the lease agreement and explained the payments once againThank you, [redacted] ***Property Manager

It is in the Policy handbook and in the lease that upon move out every Resident has to have their carpets professionally steam cleaned upon move out. The Residents had a choice to professionally steam clean it and provide a receipt or we will professionally steam clean and take from... their security deposit. Unfortunately, things do happen from time to time and there are leaks that happen. During the year we did take care of the problem but this does not affect the fact that the Resident agreed to the terms of the carpet clean deduction when signing their lease and signing the policy handbook acknowledgement form. Please let me know if you have any further questions.Thank you [redacted] ***Property ManagerTerrace View Apartments [redacted] ***P - ###-###-####F - ###-###-####

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. What the apartment complex is not stating is that when I first signed on there was only going to be two other roommates. Yes I did sign on and had they informed me that if I were to wait the 2 more days that I would of not had to pay another months rent in such a short period of time. What they are also not stating is that the condition of the apartment complex was so bad that bugs and other parasites were coming into the apartment complex and it was unlivable. When I complained about my dissatisfaction about the apartment, they informed me that I should talk to the roommates. I told them it is not my job to talk to dirty roommates. The roommates were the one's causing damage to the apartment complex and I did not want to be responsible anymore. This is not agreeable to me. Regards, [redacted]