Dear Revdex.com - customer was contacted by DM, [redacted] to reach resolution. She explained to him his account has been refunded for the papers to the end of July. He has her name and contact number after he researches and contacts his credit card company to see if credit has been...
issued. The customer feels at this time after his conversation with [redacted], his issue has been resolved. Thank you.
Dear Revdex.com:After researching the customer's account history, it looks like a new start came in the system for 7/3/16 (and compliant received on 7/12/16). There is nothing in history that shows up as a problem in the week since the paper was ordered. We do not know what paper was received...
and the gift card would have been given when they signed up for home delivery and to start the paper. We have no problem refunding her money, but she is not entitled to another gift card. Our District Manager, [redacted], has made two attempts to contact the customer to discuss in order to reach a resolution. He has called twice and left messages to return his call. We would like to talk to customer to reach resolution. Thank you.
Dear Revdex.com: The Home Delivery Operations Manager, [redacted] left a voice mail message on [redacted] phone twice last week, and then followed up with the below email message to her - and she has not replied to none of our communication. She lives in an apt. complex where the papers are left outside the...
building, as our delivery agent is not allowed access to deliver inside the apt. complex - we want to discuss her concern in order to reach a resolution, but have been unable to reach her. Please see the below email message that was emailed to [redacted] as a third attempt to contact her.
Good afternoon: I am the Home Delivery Operation Manager- Please call me ASAP to discuss the issue that you had with receiving our newspaper. Thank you.
[redacted]/Home Delivery Operation Manager
Mobile: ###-###-####
Office: ###-###-####
FAX: ###-###-####
cg[redacted]@michigan.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:I take great exception with the inaccurate facts contained in the reply from the Detroit News!The DM did call me 2-3 weeks after we complained about the service for the 6th or 7th time (within less than 1 year). I gave the Detroit News every phone number we had (multiple times) to reach us either on our cell phones or at our work numbers. I cannot be responsible for their incompetent employees. I WAS assured by the customer service rep that she would call me within 2 days to make sure the DM contacted me, that NEVER happened! The DM NEVER offered me two weeks free/complimentary service, she said there was obviously nothing she could do to regain my trust or my business. I NEVER said she should fire the carrier! I told her I would not reinstate my home delivery unless they had a different carrier that could deliver my paper. I even asked if I changed from the Free Press to the Detroit News if there would be a different carrier available. Her answer was no that the same carrier delivered both papers. Obviously the DM is not being totally accurate or forthcoming with the true facts. How disappointing! Just like their carrier! I guess that's the way that company works. Too bad, they have lost a customer for life!
Regards,
[redacted]
Dear Revdex.com: Mr. [redacted] was contacted by our Lansing State Journal Rep to discuss his complaint. He is currently receiving his newspaper delivery. Mr. [redacted] was informed by the rep that his Meijer Gift card would be mailed out today. He said as soon as he receives his gift card...
he would send a letter to the Revdex.com letting you know he was satisfied. Mr. [redacted] appreciated the fact that the LSJ rep contacted him to resolve this issue. Thank you.
Dear Revdex.com: The Operations Manager for Home Delivery, Chris Nichols, has contacted the District Manager, Mark Durling to be sure he informs the agent to STOP the Sunday Select delivery. Below is the customer's history showing the IPD message put in to stop the delivery. The service...
will be monitored to ensure the stop.A stop was entered on 11/6/2016 - Mark please make sure this gets stopped this coming weekend [redacted] Detroit Media Partnership 11/15/16 10:20:06 [redacted] Transaction/Message Processing Press ...⇄ # : YS [redacted] [redacted] ...⇄ Carrier: 17-[redacted] ...⇄ Date Time Type Message Text By ...⇄ 11/07/16 9:54:08 IEM Csr Changed E Mail: [redacted]@GMAIL.COM Nx YS 11/06/16 16:17:07 9OT =STOP/OTHER MISC. Nx YS 11/06/16 9:38:45 IGM Message left with DM to stop delivery, b9 YS 11/06/16 9:38:45 +XX Also left voice message with customer b9 YS 11/06/16 9:38:45 +XX ; that issue will be resolved. b9 YS 11/06/16 9:34:00 ISE Call Type - Service b9 YS 11/06/16 9:33:59 ENP Not Stopped b9 YS 6/30/14 13:30:29 IY4 2014 CONTACT XX YS 4/01/13 9:28:05 IYS =WANTS YES N4
Dear Revdex.com: The Home Delivery Operation Manager ([redacted]) was contacted and he also contacted the Home Delivery Zone Supervisor ([redacted]) of the Farmington Hills area to contact [redacted]. There is no phone number listed in this Revdex.com Complaint and there is not a phone number in our data...
base (AS400 system) to speak to her directly. [redacted], the Home Delivery Manager, sent her an email with contact information for a phone call and/or response to the email. [redacted] ensured her that she would make sure that she did not receive the Sunday Select product in the future. [redacted] was instructing the delivery agent/carrier to be sure the Sunday Select product is stopped to this address.
[redacted]/Home Delivery Operation Manager
Mobile: [redacted]
Office: [redacted]
cg[redacted]@michigan.com
Dear Revdex.com,
The District Manager, [redacted] left a message for Mr. [redacted] on Wednesday, June 8th in the am to call me back before 10am. He called [redacted] again on Thursday am. He had a pleasant conversation with him regarding our Sunday Select delivery process.
At the end of our conversation he informed our DM this was resolved to his satisfaction. Mr. [redacted] has [redacted] office line for direct contact for future reference. ...⇄ [redacted] Ball
/ Circulation
Home Delivery-Division 17
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Ms. [redacted], please accept our apology for any misdelivery of the Select membership. I have confirmed your residence is not a subscriber to this courtesy edition however there are other residences in your neighborhood who are taking advantage of this edition. We will make certain your...
individual address is not serviced with this distribution moving forward. Please again accept our apologies for any deliveries that were not warranted. Address:[redacted] Please feel free to reach out to me directly for any of your future concerns regarding our various publications. Thank you [redacted]Consumer Solutions Director ###-###-####
Dear Revdex.com:This customer was contacted on 2/10/16 by District Manager, [redacted]. The customer cancelled home delivery service on 1/28/16. She was upset that no one returned a call to her, especially the customer service rep, who she said, promised her a call back. The phone...
numbers we had on file in her customer account, are not the same as the ones she provided in her Revdex.com complaint. The DM told her that she would talk to the carrier to get the delivery issue resolved and also offered her two weeks "complimentary/free" for the inconvenience and to win her back, but Mrs. [redacted] said "unless you fire the carrier, I am not interested in restarting my paper." We hate to lose her as a home delivery customer, so at this time, her account has been listed as "inactive" with a "0" balance. Thank you.
Dear Revdex.com - customer was contacted by DM, [redacted] to reach resolution. She explained to him his account has been refunded for the papers to the end of July. He has her name and contact number after he researches and contacts his credit card company to see if credit has been...
issued. The customer feels at this time after his conversation with [redacted], his issue has been resolved. Thank you.
Dear Revdex.com:After researching the customer's account history, it looks like a new start came in the system for 7/3/16 (and compliant received on 7/12/16). There is nothing in history that shows up as a problem in the week since the paper was ordered. We do not know what paper was received...
and the gift card would have been given when they signed up for home delivery and to start the paper. We have no problem refunding her money, but she is not entitled to another gift card. Our District Manager, [redacted], has made two attempts to contact the customer to discuss in order to reach a resolution. He has called twice and left messages to return his call. We would like to talk to customer to reach resolution. Thank you.
Dear Revdex.com: The Home Delivery Operations Manager, [redacted] left a voice mail message on [redacted] phone twice last week, and then followed up with the below email message to her - and she has not replied to none of our communication. She lives in an apt. complex where the papers are left outside the...
building, as our delivery agent is not allowed access to deliver inside the apt. complex - we want to discuss her concern in order to reach a resolution, but have been unable to reach her. Please see the below email message that was emailed to [redacted] as a third attempt to contact her.
Good afternoon: I am the Home Delivery Operation Manager- Please call me ASAP to discuss the issue that you had with receiving our newspaper. Thank you.
[redacted]/Home Delivery Operation Manager
Mobile: ###-###-####
Office: ###-###-####
FAX: ###-###-####
cg[redacted]@michigan.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:I take great exception with the inaccurate facts contained in the reply from the Detroit News!The DM did call me 2-3 weeks after we complained about the service for the 6th or 7th time (within less than 1 year). I gave the Detroit News every phone number we had (multiple times) to reach us either on our cell phones or at our work numbers. I cannot be responsible for their incompetent employees. I WAS assured by the customer service rep that she would call me within 2 days to make sure the DM contacted me, that NEVER happened! The DM NEVER offered me two weeks free/complimentary service, she said there was obviously nothing she could do to regain my trust or my business. I NEVER said she should fire the carrier! I told her I would not reinstate my home delivery unless they had a different carrier that could deliver my paper. I even asked if I changed from the Free Press to the Detroit News if there would be a different carrier available. Her answer was no that the same carrier delivered both papers. Obviously the DM is not being totally accurate or forthcoming with the true facts. How disappointing! Just like their carrier! I guess that's the way that company works. Too bad, they have lost a customer for life!
Regards,
[redacted]
Dear Revdex.com: Mr. [redacted] was contacted by our Lansing State Journal Rep to discuss his complaint. He is currently receiving his newspaper delivery. Mr. [redacted] was informed by the rep that his Meijer Gift card would be mailed out today. He said as soon as he receives his gift card...
he would send a letter to the Revdex.com letting you know he was satisfied. Mr. [redacted] appreciated the fact that the LSJ rep contacted him to resolve this issue. Thank you.
Dear Revdex.com: The Operations Manager for Home Delivery, Chris Nichols, has contacted the District Manager, Mark Durling to be sure he informs the agent to STOP the Sunday Select delivery. Below is the customer's history showing the IPD message put in to stop the delivery. The service...
will be monitored to ensure the stop.A stop was entered on 11/6/2016 - Mark please make sure this gets stopped this coming weekend [redacted] Detroit Media Partnership 11/15/16 10:20:06 [redacted] Transaction/Message Processing Press ...⇄ # : YS [redacted] [redacted] ...⇄ Carrier: 17-[redacted] ...⇄ Date Time Type Message Text By ...⇄ 11/07/16 9:54:08 IEM Csr Changed E Mail: [redacted]@GMAIL.COM Nx YS 11/06/16 16:17:07 9OT =STOP/OTHER MISC. Nx YS 11/06/16 9:38:45 IGM Message left with DM to stop delivery, b9 YS 11/06/16 9:38:45 +XX Also left voice message with customer b9 YS 11/06/16 9:38:45 +XX ; that issue will be resolved. b9 YS 11/06/16 9:34:00 ISE Call Type - Service b9 YS 11/06/16 9:33:59 ENP Not Stopped b9 YS 6/30/14 13:30:29 IY4 2014 CONTACT XX YS 4/01/13 9:28:05 IYS =WANTS YES N4
Dear Revdex.com: The Home Delivery Operation Manager ([redacted]) was contacted and he also contacted the Home Delivery Zone Supervisor ([redacted]) of the Farmington Hills area to contact [redacted]. There is no phone number listed in this Revdex.com Complaint and there is not a phone number in our data...
base (AS400 system) to speak to her directly. [redacted], the Home Delivery Manager, sent her an email with contact information for a phone call and/or response to the email. [redacted] ensured her that she would make sure that she did not receive the Sunday Select product in the future. [redacted] was instructing the delivery agent/carrier to be sure the Sunday Select product is stopped to this address.
[redacted]/Home Delivery Operation Manager
Mobile: [redacted]
Office: [redacted]
cg[redacted]@michigan.com
Dear Revdex.com,
The District Manager, [redacted] left a message for Mr. [redacted] on Wednesday, June 8th in the am to call me back before 10am. He called [redacted] again on Thursday am. He had a pleasant conversation with him regarding our Sunday Select delivery process.
At the end of our conversation he informed our DM this was resolved to his satisfaction. Mr. [redacted] has [redacted] office line for direct contact for future reference. ...⇄ [redacted] Ball
/ Circulation
Home Delivery-Division 17
Office: ###-###-####
FAX: ###-###-####
[redacted]@michigan.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Ms. [redacted], please accept our apology for any misdelivery of the Select membership. I have confirmed your residence is not a subscriber to this courtesy edition however there are other residences in your neighborhood who are taking advantage of this edition. We will make certain your...
individual address is not serviced with this distribution moving forward. Please again accept our apologies for any deliveries that were not warranted. Address:[redacted] Please feel free to reach out to me directly for any of your future concerns regarding our various publications. Thank you [redacted]Consumer Solutions Director ###-###-####
Dear Revdex.com:This customer was contacted on 2/10/16 by District Manager, [redacted]. The customer cancelled home delivery service on 1/28/16. She was upset that no one returned a call to her, especially the customer service rep, who she said, promised her a call back. The phone...
numbers we had on file in her customer account, are not the same as the ones she provided in her Revdex.com complaint. The DM told her that she would talk to the carrier to get the delivery issue resolved and also offered her two weeks "complimentary/free" for the inconvenience and to win her back, but Mrs. [redacted] said "unless you fire the carrier, I am not interested in restarting my paper." We hate to lose her as a home delivery customer, so at this time, her account has been listed as "inactive" with a "0" balance. Thank you.