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R/C Country Hobbies

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R/C Country Hobbies Reviews (2)

Review: Refund in original payment form refused and store credit issued

On December 18, 2013, my wife and I visited RC Country for the first time in search of a train set for our 6 yr old son for Christmas. An older gentlemen that worked in the train set area suggested a train set that was marked appropriate for a 14 yr old or older along with an extra set of train tracks. On, Saturday, December 21, 2013, we found out that our son's grandparents had purchased a train set for him. We returned to RC Country on Monday, Dec 23, 2013 to return the train set and tracks. The cashier that had helped us when we purchased the set assisted with the return. She was surprised that the set had not been opened which we found odd because we explained to her it was a Christmas present. She stated that we could return the item but issued a store gift card instead of refunding our debit/credit card. All of the receipts accompanied the train set and extra tracks and were still stapled together (the written sales receipt, register receipt and credit card receipt). The written sales receipt states that unopened items may be returned and refunds given within 10 days. We are well within the ten day period and want our debit/credit card refunded. Issuing a gift card to your store holds our money hostage. This was our first time shopping in your store and based on the store policies that aren't clearly communicated or posted on returns we will not be returning. We make every effort to support local, small businesses and hope you will do the right thing and make this right and issue a full refund in exchange for the gift card issued.Desired Settlement: We are seeking a full refund to our debit/credit card in the amount of $206.13. We will return the gift card issued to the store in exchange for refund to our card.

Refund in original payment form refused and store credit issued

On December 18, 2013, my wife and I visited RC Country for the first time in search of a train set for our 6 yr old son for Christmas. An older gentlemen that worked in the train set area suggested a train set that was marked appropriate for a 14 yr old or older along with an extra set of train tracks. On, Saturday, December 21, 2013, we found out that our son's grandparents had purchased a train set for him. We returned to RC Country on Monday, Dec 23, 2013 to return the train set and tracks. The cashier that had helped us when we purchased the set assisted with the return. She was surprised that the set had not been opened which we found odd because we explained to her it was a Christmas present. She stated that we could return the item but issued a store gift card instead of refunding our debit/credit card. All of the receipts accompanied the train set and extra tracks and were still stapled together (the written sales receipt, register receipt and credit card receipt). The written sales receipt states that unopened items may be returned and refunds given within 10 days. We are well within the ten day period and want our debit/credit card refunded. Issuing a gift card to your store holds our money hostage. This was our first time shopping in your store and based on the store policies that aren't clearly communicated or posted on returns we will not be returning. We make every effort to support local, small businesses and hope you will do the right thing and make this right and issue a full refund in exchange for the gift card issued.

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Description: Hobby & Model Construction Supplies - Retail

Address: 6011 Folsom Blvd, Sacramento, California, United States, 95819-4613

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