[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response by the general manager of [redacted] of Willow Grove, PA is clearly erroneous, patently and deliberately deceitful and misrepresentedFirstly, it was the service manager Steve, who said he did not have a loaner car for me on Saturday June 27, 2015, when he asked if I could bring the car back on Saturday, for [redacted] to make the full repairs they were paid to during the earlier visitI certainly DID NOT REFUSE TO BRING MY CAR BACK ON SATURDAY BECAUSE A LOANER WAS NOT AVAILABLE FOR A WEEKI told Steve I was preparing to go away and could not bring my car there on Saturday [redacted] general manager's response attempts to make it appear their gross failure to make the required repairs which I paid for and they mislead me to believe were done, is not the issue since I could not bring my car back on SaturdayI reminded Steve I was just there on Monday June 22, for [redacted] to stop and repair the water leak to my carI asked if he would reimburse me for my additional expense, i.egas and tolls, for having to travel back and for the same repair issue, which he refusedI thought this was a reasonable request, in view of Infiniti's failure and responsibility to make the TOTAL REPAIRS WHICH THEY CHARGED ME FOR AND MISLEAD ME TO BELIEVE WERE PROPERLY DONE, which makes it necessary for me to return back to InfinitiObviously, customer service is not a priority for [redacted] of Willow Grove, PA, when this customer has to resort to filing a complaint with the Revdex.com, seeking redress to this issue It has rained several days during my trip, which has resulted in a couple of inches of water, which has caused damages in my car and to my clothing, in addition to embarrassment, as a DIRECT RESULT of Infiniti's failure to stop the leak and prevent the water from entering my carI made an appointment for July 3, when I return from my tripIf [redacted] of Willow Grove, PA finds that me asking for reimbursement for my additional travel expenses is OUTLANDISH, then they should give me a FULL REFUND AND I WILL GLADLY TAKE MY CAR TO ANOTHER [redacted] DEALER, TO HAVE THE REPAIRS PROPERLY DONE, and seek legal assistance for the resulting damages caused by Infinit of Willow Grove, PA failure to make the repairs in the first placeSincerely, [redacted] ng ring
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response by the general manager of [redacted] of Willow Grove, PA is clearly erroneous, patently and deliberately deceitful and misrepresentedFirstly, it was the service manager Steve, who said he did not have a loaner car for me on Saturday June 27, 2015, when he asked if I could bring the car back on Saturday, for [redacted] to make the full repairs they were paid to during the earlier visitI certainly DID NOT REFUSE TO BRING MY CAR BACK ON SATURDAY BECAUSE A LOANER WAS NOT AVAILABLE FOR A WEEKI told Steve I was preparing to go away and could not bring my car there on Saturday [redacted] general manager's response attempts to make it appear their gross failure to make the required repairs which I paid for and they mislead me to believe were done, is not the issue since I could not bring my car back on SaturdayI reminded Steve I was just there on Monday June 22, for [redacted] to stop and repair the water leak to my carI asked if he would reimburse me for my additional expense, i.egas and tolls, for having to travel back and for the same repair issue, which he refusedI thought this was a reasonable request, in view of Infiniti's failure and responsibility to make the TOTAL REPAIRS WHICH THEY CHARGED ME FOR AND MISLEAD ME TO BELIEVE WERE PROPERLY DONE, which makes it necessary for me to return back to InfinitiObviously, customer service is not a priority for [redacted] of Willow Grove, PA, when this customer has to resort to filing a complaint with the Revdex.com, seeking redress to this issue It has rained several days during my trip, which has resulted in a couple of inches of water, which has caused damages in my car and to my clothing, in addition to embarrassment, as a DIRECT RESULT of Infiniti's failure to stop the leak and prevent the water from entering my carI made an appointment for July 3, when I return from my tripIf [redacted] of Willow Grove, PA finds that me asking for reimbursement for my additional travel expenses is OUTLANDISH, then they should give me a FULL REFUND AND I WILL GLADLY TAKE MY CAR TO ANOTHER [redacted] DEALER, TO HAVE THE REPAIRS PROPERLY DONE, and seek legal assistance for the resulting damages caused by Infinit of Willow Grove, PA failure to make the repairs in the first placeSincerely, [redacted] ng ring