R & D Mower & Snowblower Sales & Service

11/2/ response is being drafted

Revdex.com complaint [redacted] [redacted] PLEASE REFER TO THE ATTACHED INVOICE ON THE NOTED SALE I REMEMBER THIS SALE VERY WELL BECAUSE OF THE LENGTHY DISCUSSIONS OF FINDING A PART THAT MAY NOT WORK AND THE TIME IT TOOK TO MAKE THE SALE.WE APPRECIATE THE SERVICE OF OUR VETRANS AND RECOGNIZED A DISCOUNT FOR THIS SALE HOWERVER, WE DO NOT APPRECIATE THE COMMENT OF “VERY UNETHICAL AND DECEPTIVE.” BECAUSE MR [redacted] CLEARLY REMEMBERS THAT HE SAID HE WAS WILLING TO TRY ANYHING TO COMPLETE HIS TASK THAT DAY AND PRESSED ME TO FIND HIM SOMETHING THAT MAY WORK WE SUGGESTED THAT HE ALSO PURCHASE THE BOWL GASKET WHICH IS AS IMPORTANT AS THE NEEDLE (WE CLEARLY SAID REPEATEDLY, THE NEEDLE WAS NOT THE PROPER PART) AS HE SAW THE NEEDLE WAS TAKEN FROM A NEW CARBURETOR KIT BY ANOTHER MANUFACTURER AND HE KNEW THIS ALSO, WHICH WE DISTROYED TEMPORITLY AND COULD NOT SELL UNTIL REPLACED, WHICH HE ALSO KNEW.BEFORE BUYING, WE ALSO SUGGESTED THAT HE “INSERT THE NEEDLE INTO THE CARBURATOR AND BLOW” IF IT HELD, HIS BEREATH, WHICH HE SAID IT DID, THEN IT HAD A CHANCE OF WORKING HE CLEARLY TOOK THE RISK OF MAYBE HAVING IT WORK AND KNEW IT CLEARLY BEFORE BUYING, WHILE DECLINING TO ORDER THE ACTUAL ORIGINAL PART MUCH LATER THAT SAME DAY HE CALLED AND SAID IT DID NOT WORK AND WANTED HIS MONEY BACK; WHICH WE WERE WILLING TO MAKE SOME ADJUSTMENT IF HE ORDERED THE CORRECT PART BUT DID NOT WANT TO ORDER IT THEN AND AGAIN WAS TOLD THE ONLY ABSOLUTE GUARANTEE THAT WOULD SOLVE HIS PROBLEM WAS THE REPLACE THE CARBURETOR I’M SORRY THE CUSTOMER’S GAMBLE DID NOT WORK BUT HE TOOK IT KNOWING FULL WELL THAT IT WAS NOT RETURNABLE AND MAY NOT WORK SO HIS ACCUSATIONS ARE DISAPPOINTLY, NOT TRUE AND IT’S TOO BAD, HE IS WILING TO TRADE $FOR THE TRUTH I DO REGRET TRYING TO HELP HIM NOW THAT HE CHOSE THIS ROUTE