R & D Woodworking

Initial Business Response / [redacted] (1000, 5, 2016/02/24) */ My company offers a 1year warranty on products suppliedI should have been contacted when the problem was noticedthe customer tried to repair the problem on her own and made it unrepairable contacting the company Years after the fact is unacceptableThe customer never mentioned I replaced sets of hinges on 2/19/that were damaged do to opening the doors passed the stopping point of the hinge that was free of chargeI feel like this is a unfair complaint on my company and the homeowner should resume the responsibility to have this problem resolved

Initial Business Response /* (1000, 5, 2016/02/24) */
My company offers a 1year warranty on products supplied. I should have been contacted when the problem was noticed. the customer tried to repair the problem on her own and made it unrepairable.
contacting the company 4 Years after the fact is...

unacceptable. The customer never mentioned I replaced 3 sets of hinges on 2/19/2016 that were damaged do to opening the doors passed the stopping point of the hinge that was free of charge. I feel like this is a unfair complaint on my company and the homeowner should resume the responsibility to have this problem resolved.