R E Boggs Inc

The reason for the withdrawal is that RE Boggs had submitted the proposal and had come out and performed the work.
Revdex.com:
I have reviewed the offer made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear *** ***,
Regarding case #***:
*** *** ** *** *** asked us to check the AC at *** *** **My
service technician, *** *** checked the system on July 3, and found that the
condenser motor was badI
talked to the *** representative and she asked me about the
condition of the systemI told her my tech said that based on his experience the system
hadn’t been serviced in a whileShe asked me if we could tell when the malfunction had
occurredI told her that I couldn’t say for sure and that there was no way that I could give
her a definite dateThe rep told me that the warranty had only been in place for a couple
of daysI told her based on that and the overall condition of the equipment that she could
probably make that argument but that I could NOT be absolutely sure when the
breakdown occurredShe told me that she was going to deny the claim unless the owner
could provide proof that the system was in operating condition prior to our visit.
We do work for several home warranty companies and my job is to report what we find
to the insurance companyOnce I turn in our report to the insurance company my job is
doneI am not supposed to contact the customerThe insurance company calls the
customer with their decisionI am not in the insurance business and I do not want to
become, nor is it my responsibility, to be the mediator for the policy holder and the
warranty companyI refer all insurance claims customers back to the insurance company.
I only gave my opinion regarding the repair of her systemThe decision to either cover or
deny the claim was purely the act of the home warranty companyI did not tell the
insurance company that the failure of the AC occurred before the policy was purchased.
I am very sorry that her claim was deniedI WANTED to do the repairI make my living
fixing and replacing worn out equipmentI understand her frustration with the insurance
company but that does not make me responsible for her billI just gave the information to
the insurance company and the took the decision to deny the claimI do feel for **.
*** but this claim against R.EBoggs, Incis unjust and should be removed from the
record.
Regards,

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The letter is very nice written, but does not make up for the fact I called them  4-5 times to ask for the report the technician sent to the [redacted] .
They denied the claim based on the technician report.
I want from them the report
Why them and [redacted] can not produce the document ?
Regards,
[redacted]

There is something severely wrong with the management at R.E. Boggs. My home warranty sent them to diagnose a problem with my heat pump. The technician who came, evaluated the system and recommended a replacement. I was blind sighted when I found out the manager changed the report the technician gave me before he submitted to the home warranty for a repair (note the technician never mentioned this repair during the service). The excuse from the manager was that the tech "was not thinking at the time", discrediting his own employee. Needless to say I had no choice but to let them do the repair and even after they did, a re-diagnosis was still not completed and the problem still persisted. They would not come back and do the full reevaluation as they were sent to do by the home warranty TWO times and they finally lied about setting up an appointment by claiming they left me a voicemail and I didn't return their call - so far from the truth. I actually had to call another company out of pocket for an official reevaluation. Turns out there was a leak in the outdoor and indoor unit coils and had nothing to do with the repair the manager insisted was the problem. Now had R.E. Boggs done the diagnosis they were hired to do, they could have found this. The new contractor even pointed out that a part on my outdoor unit was lying on the ground - proof that their work is done halfway and sloppy. I am absolutely horrified they are capable of conducting business like this. The manager, Steve, is extremely dishonest and provides terrible customer service and it is apparent that he is interested in nothing more than serving himself and his company well, he does not care about customers. I rarely publicize negative reviews but this situation was in fact so appalling that I can only hope it helps prevent it from happening to someone else.

Review: I currently have a Home Appliance warranty with [redacted]. My ac was reported broken on May 14th. RE Boggs came out replaced a part but did not stay to check unit to make sure it would work. the following week Dead Unit. Also advised [redacted] that the duct work was not right and a work order needed to be called in. He wont call me, they have been telling the warranty company since May 30th it would be taken care of and as of today still NO work order called in. The warranty company cant even get them to honor what they've promised them. This is horrible service. [redacted] emailed me on 5/30 with an apology, stated he wanted to continue good business relations, admitted having personal problems at home but he'd take care of the Work Order and get it sent in. Very disappointedDesired Settlement: I want the Work Order submitted for the DUCT work into [redacted] warranty company. I want my $100.00 trade service fee refunded back for NOT honoring what they need to do and not being considerate of my 73 year old father who has major health problems and is sitting in a HOT house. PLEASE help me get this company to do what they are supposed to do. Gratefully, [redacted]

Consumer

Response:

The reason for the withdrawal is that RE Boggs had submitted the proposal and had come out and performed the work.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: on july 7 an AC contactor from RE Boggs came to my home at [redacted] claim # [redacted] request for AC problem , he left stating he needs to order a motor and will be back next week to changhe the motor.The week was gone and the week followed and everytime wi calld the office they told us he will call you back.I called HWA they told me they declain the claim based on the report the contractor submitted to them.I tried and calld everyone to get a copy of the report.No luck.Called RE Boggs 5-6 times called HWA 5-6 time just got the run aroundDesired Settlement: To be paid the $821 I spend to fix the AC

Business

Response:

Dear [redacted],

Regarding case #[redacted]:

[redacted] asked us to check the AC at [redacted]. My

service technician, [redacted] checked the system on July 3, 2014 and found that the

condenser motor was bad. I talked to the [redacted] representative and she asked me about the

condition of the system. I told her my tech said that based on his experience the system

hadn’t been serviced in a while. She asked me if we could tell when the malfunction had

occurred. I told her that I couldn’t say for sure and that there was no way that I could give

her a definite date. The rep told me that the warranty had only been in place for a couple

of days. I told her based on that and the overall condition of the equipment that she could

probably make that argument but that I could NOT be absolutely sure when the

breakdown occurred. She told me that she was going to deny the claim unless the owner

could provide proof that the system was in operating condition prior to our visit.

We do work for several home warranty companies and my job is to report what we find

to the insurance company. Once I turn in our report to the insurance company my job is

done. I am not supposed to contact the customer. The insurance company calls the

customer with their decision. I am not in the insurance business and I do not want to

become, nor is it my responsibility, to be the mediator for the policy holder and the

warranty company. I refer all insurance claims customers back to the insurance company.

I only gave my opinion regarding the repair of her system. The decision to either cover or

deny the claim was purely the act of the home warranty company. I did not tell the

insurance company that the failure of the AC occurred before the policy was purchased.

I am very sorry that her claim was denied. I WANTED to do the repair. I make my living

fixing and replacing worn out equipment. I understand her frustration with the insurance

company but that does not make me responsible for her bill. I just gave the information to

the insurance company and the took the decision to deny the claim. I do feel for **.

[redacted] but this claim against R.E. Boggs, Inc. is unjust and should be removed from the

record.

Regards,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The letter is very nice written, but does not make up for the fact I called them 4-5 times to ask for the report the technician sent to the [redacted] .

They denied the claim based on the technician report.

I want from them the report

Why them and [redacted] can not produce the document ?

Regards,