Note from *** *** in finance belowThe customer has a digital account onlyHe was not being
charged for any papers being thrown in his drivewayThe customer changed his
account from delivery to digital only on April 14, The bill that the
customer received was not
for any delivery of the newspaper, that bill was for
a declined credit card for his digital accountI have stop the digital account
and cleared the balance on that account to prevent the customer from receiving
any bill, phone calls or e-mails
Our record shows that we have debit this account 16.19...
on 11/04/2016. Kiosk turned in a payment in the amount of 16.99. I am refunding the 16.99 to this account and she should receive this refund within 5 business days.
[redacted]
ACCOUNTING SPECIALIST
Financial Shared Services – South Region
601-961-[redacted]@gannett.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. HOWEVER, please note that my contact with your Customer Service office was to cancel ANY and ALL subscriptions with the Clarion-Ledger! I was assured that this would be the case. To ensure this, I asked AMEX to put a BLOCK on your billing attempts as I suspected that your customer service would be unable to actually do what I asked them to do. Thus, the "decline" was my declination of your attempt to illegally collect for a service that had been ended by me. This is just another example of why you've lost me forever as a customer!
Regards,
[redacted]
Note from *** *** in finance belowThe customer has a digital account onlyHe was not being
charged for any papers being thrown in his drivewayThe customer changed his
account from delivery to digital only on April 14, The bill that the
customer received was not
for any delivery of the newspaper, that bill was for
a declined credit card for his digital accountI have stop the digital account
and cleared the balance on that account to prevent the customer from receiving
any bill, phone calls or e-mails
See note below.
Hi [redacted]
Our record shows that we have debit this account 16.19...
on 11/04/2016. Kiosk turned in a payment in the amount of 16.99. I am refunding the 16.99 to this account and she should receive this refund within 5 business days.
[redacted]
ACCOUNTING SPECIALIST
Financial Shared Services – South Region
601-961-[redacted]@gannett.com
gannett.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. HOWEVER, please note that my contact with your Customer Service office was to cancel ANY and ALL subscriptions with the Clarion-Ledger! I was assured that this would be the case. To ensure this, I asked AMEX to put a BLOCK on your billing attempts as I suspected that your customer service would be unable to actually do what I asked them to do. Thus, the "decline" was my declination of your attempt to illegally collect for a service that had been ended by me. This is just another example of why you've lost me forever as a customer!
Regards,
[redacted]