Dear Ms***,Thank you for providing us the opportunity to respond to this complaintWe understand and apologize for the frustration this has caused Ms***According to the account history, Ms [redacted] was not charged for the Annual Renewal fee in The first communication that we received from Ms [redacted] was on June 20, 2017, when she was provided with the instructions to close her promoter accountI have copied the relevant section from our Terms and ConditionsI may terminate this Agreement for any reason, at any time, by giving VISALUS prior written noticeVISALUS may terminate this Agreement in writing upon violation of policies and procedures or in the event I violate any part of this AgreementIn such event, no further commissions will be paid by VISALUSTo terminate this Agreement, I must mail or deliver personally to VISALUS, a signed, dated written notice of cancellation sent to: [redacted] Suite ***, Troy, MI 48083.Per her request, Ms***’s account was closed on June 28, 2017, and the Annual Renewal fee was refunded in fullDepending on her financial institution, the funds should be available in 3-daysWe hope this resolves the matterIf we can be of any further assistance, please do not hesitate to contact us.Sincerely, [redacted] Compliance AnalystViLifeHealthProsperityvi.com | [email protected] | ###-###-#### [redacted] Detroit, MI | fax ###-###-####
Dear Ms***,Thank you for providing the opportunity to respond to this complaint.After reading Ms [redacted] 's complaint, I sincerely apologize that this was her experience with our Customer Support representativePlease be aware that ViSalus recommends that any changes be made no later than hours prior to the autoship dateI have requested that the charge be refunded to Ms [redacted] 's credit card and that the customer account [redacted] be cancelledDepending on her financial institution, the funds should be available in 3-daysThe cancellation process takes 3-days, as well.Please contact me if I can be of any further assistance.Thank you, [redacted] Research & Compliance
Dear Ms***,Please be advised that this issue regarding Mr [redacted] has already been resolved The original complaint ID was Mr [redacted] called into Customer Service on 11/26/and requested to have his auto-ships canceled The request was completed on this date and he was last billed on 11/so there has been no error on our part.On 8/24/2015, we received his first Revdex.com complaint and decided to refund the shipping & handling charges as a courtesy This was completed on 8/per his desired settlement The orders Mr [redacted] is seeking monetary credits for were made in October and November of It is likely that these products are now expired so we will not issue any additional refunds He still has $in product credit on his account that he can use We believe this issue should be closed.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms***,Thank you for the opportunity to respond to this complaint.I have looked into Mr***'s account and do see the $order on 8/20/he is referring to Our records indicate that Mr [redacted] was issued a credit in the amount of $on 9/9/ This credit included his Executive Promoter System ($499), Shipping costs on the Neon package ($21.99), and taxes on the Neon package ($13.72) The remaining amount that was not refunded was the shipping & taxes on the actual Promoter Kit This is our Return Policy and Mr [redacted] was notified of this when he requested to cancel and return the first package on 8/24/2015.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms***,Thank you for the opportunity to respond to this complaint.I have looked into Ms [redacted] 's account and do see the five $Vi-net subscriptions she was charged for from 7/to 11/ This is a monthly subscription that a newly signed up Promoter opts into when filling out their application Ms [redacted] sent a request to cancel her account on 11/5/and there was never any request to cancel the Vi-net subscription prior to this date.Our policy is to refund months of Vi-net charges when this type of request is made Ms [redacted] did not make this request when she contacted us on 11/5, however, as a courtesy we will refund three of the charges in the amount of $87.00.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms [redacted] ,Thank you for the opportunity to respond to this complaint.I have looked into Mr [redacted] account and do see that he was charged $on 4/20/for his Annual Renewal Fee We apologize for the delay, however, Mr [redacted] has now received a full refund for this order This was processed on 5/8.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms***,Thank you for the opportunity to respond to this complaint.I have looked into Mr [redacted] 's account and see that he has already been issued a total value of $in product credit He may use this to order additional Vi products at any time In addition, we will also send over a request to refund the two shipping & handling charges on the two unwanted orders as a courtesy This credit amount will be $23.98.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Ms***, Thank you for providing us the opportunity to respond to this complaintWe apologize that this has been Ms [redacted] s recent experience with ViSalusAccording to our records, Ms [redacted] has spoken with a Customer Support representative and the promoter who she named in the complaint, ***, contacted us about returning the orderOnce the order has been returned, we will process a refund minus shipping and handling in accordance with our Return PolicyThe monthly delivery order has been cancelled so there will be no additional charges to the credit cardPlease be aware that we also have a process to address these matters with our promotersPromoters should make all of their customers aware that the product price is discounted if a monthly delivery order is createdWe do offer retail pricing if the customer prefers not to take advantage of the savings by having a monthly delivery orderIf we can be of any further assistance, please do not hesitate to contact usSincerely, [redacted] Compliance Analyst ViLifeHealthProsperityvi.com | [email protected] | ###-###-#### [redacted] ***, Troy, MI | fax ###-###-####
Dear Ms [redacted] Thank you for providing us the opportunity to respond to this complaintWe apologize that this has been Ms [redacted] ’s recent experience with ViSalusIn June, 2016, in response to recent consumer trends and customer requests, and the launch of our new Superfood Shake, ViSalus altered the number of servings in our original Vi-Shape shake mix from servings (one shake per day for days) to servings (one shake per day for days per week)This allowed our customers to either eat a healthy meal, replace the original shake with one of our other products, like the Superfood shake or cereal, or have a “cheat” dayThe serving amount per bag is listed on the online order formHowever, since Ms [redacted] has been a loyal customer since 2011, I have processed an order for an additional bag of Vi-Shape shake mix to be sent to her as a courtesyShe should receive the product early next weekWe hope this resolves the matterIf we can be of any further assistance, please do not hesitate to contact usSincerely, [redacted] Compliance Analyst ViLifeHealthProsperityvi.com | [redacted] @vi.com | ###-###-#### | fax ###-###-#### Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meCould the business please advise when they are going to perform this action and if the payment will be mailed or issued back on my debit card used for initial payment? Thank you for all your help resolving this matter Sincerely, [redacted]
Dear Ms [redacted] ,Thank you for the opportunity to respond to this complaint.I have looked into Ms [redacted] 's account and do see that her Promoter account was completely canceled on 3/11/ It is Ms [redacted] 's responsibility to make sure any additional Promoter accounts she has her credit card on file be canceled as well Per her request, we have completely canceled the additional accounts below [redacted] 's account was also closed on 3/11/ We hope this has resolved the issue[redacted] ***ID #: [redacted] ***ID #: [redacted] Please let me know if you have need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms***,Thank you for the additional opportunity to respond to this complaint.We will issue Ms [redacted] a Return Label so she does not have to pay to ship it back Once we receive confirmation that the package is returned we can issue the full refund.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms***,Thank you for providing us the opportunity to respond to the complaintI cancelled Ms***'s recurring monthly order today, per requestI also asked one of our Customer Support agents to reach out to her to confirm this informationHe did leave a voice mail with his personal phone numberBased on the complaint, I also called our Customer Support phone number, ###-###-####We have automated many of the processes with instructions provided to our customers, however a live agent can be reached by following the voice promptsDue to higher call volume, the wait time that I experienced was approximately minutes but I was able to speak with a representativeWe apologize for any inconvenience this my have caused Ms***.Sincerely, [redacted] Compliance Analyst
Dear Ms [redacted] ,Thank you for the opportunity to respond to this complaint.I have looked into Ms [redacted] account and do not see the charge that she is referring to Her account was last charged $on 3/5/and she was refunded for this order We are willing to issue Ms [redacted] a refund, however, more information is required since we do not know which account her Discover card is on If she knows the last digits we could look it up that way.She can e-mail us directly at [redacted] @vi.com with this information and we will take care of her refund.Please let me know if you need any additional information.Sincerely, [redacted]
Dear Ms***,Thank you for the opportunity to respond to this complaint.I have looked into Ms [redacted] account and do see the $charge for her Annual Renewal Fee on 8/24/ On 6/8/2014, Ms [redacted] sent us an e-mail asking for her account to be canceled and was advised that she needed to call Customer Service to complete the cancellation process She did not call and therefore the cancellation was never finalized We do apologize for the inconvenience this has caused and have sent a request to have the $fee refunded in full.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms. [redacted] ,Thank you for the opportunity to respond to this complaint.I have looked into Mr. [redacted] account and do see the $61.89 order he is referring to that was charged on 4/5/2015. Mr. [redacted] claims that he requested to postpone his order on 3/26, however, there is no record of... this. In fact, there are no inquiries at all from Mr. [redacted] on his account until 7/14/2015. All of the inquiries prior to this came from his sponsor, Ms. [redacted] . On 2/5/2015, Ms. [redacted] requested Mr. [redacted] auto-shipment be delayed one month and this was completed. The next inquiry was not until 4/22 when Ms. [redacted] asked for the auto-shipment to be delayed until July.Mr. [redacted] called Customer Support on 7/14/2015 and requested a refund on an order that was charged over 3 months ago. Per our return policy, any return that is requested 30 days after the product has been delivered would be for product credit. Mr. [redacted] can either return the order for product credit or come to an agreement with his sponsor, [redacted] .Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms [redacted] ,Thank you for the opportunity to respond to this complaint.I have looked into [redacted] ' account and do see all of the charges that Ms [redacted] is referring to There was an initial order of $authorized by Ms [redacted] on 8/21/and she is claiming the rest are unauthorized We understand her frustrations, however, there is no record of the credit card on file being changed until 5/5/when Ms [redacted] called our Customer Service department Her claim is that Ms [redacted] daughter changed the credit card on file the night of 8/after the initial order was placed.According to our records, this was never completed The best we can do for Ms [redacted] per our return policies is to offer a refund minus shipping & handling for the one product order in the last days and for the three Vi-net fees in the last days There were $charges on 3/5, 4/5, and 5/5/for Vi-Net Pro and a $($minus S&H) charge on 4/for Ms [redacted] monthly auto-shipment We can issue a refund of $for these orders In order to receive additional credits, we will need unused product returned to our warehouse.We can assure you there was no changing back of the credit card on our end per Ms [redacted] complaint Her credit card information was inputted for the initial order and was never changed Therefore, she was charged for all of the auto-orders that were set up on this account It is her responsibility to notice these charges and notify us so we could have stopped the charges sooner.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms [redacted] ,Thank you for the opportunity to respond to this complaint.I have looked into Mr [redacted] account and do see the order on 6/5/that he is referring to The Vi-Pak portion of Mr [redacted] order was on back order and he now wants to be refunded in full and return the shakes to our warehouse Normally, we would only refund the returned order minus shipping & handling However, as a courtesy we will issue a full refund of $once we have confirmation that the shakes are being returned to us.I will send an e-mail to Mr [redacted] with a Return Authorization Number so he can ship the bags of shake mix back to us at no expense.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms [redacted] , We have communicated with Ms [redacted] again to let her know our position on this matterNeither she nor the individual that received the product ever questioned any charges until now It is our position that this matter is between Ms [redacted] and the Promoter she brought into the business who received and consumed the product We do not have any record of Ms [redacted] removing the card or asking us to remove the card from any account until May She even indicated on a call several times that she, herself removed the card - indirectly acknowledging that she never requested a ViSalus agent to remove the cardHowever, there is no record of this ever happening As a good will gesture we offered to refund the last order (without requiring a return of the goods) as well as three months worth of Vi_net charges - she refused this, demanded a refund for all charges as well as threatened legal action against usShe has also disputed over $of the charges she authorized, and for product which was delivered and consumed, with her bank There is nothing more that we can do for this Promoter and I have communicated that with her today We obviously do not want this to affect our Revdex.com rating, however, we followed correct procedure in this matter and feel this individual is not being honest nor entitled to a refund for the reasons stated above Please contact me at ###-###-#### if you have any questionsThank you kindly, Eileen Le Gall Compliance Manager & Attorney
Dear Ms***,Thank you for providing us the opportunity to respond to this complaintWe understand and apologize for the frustration this has caused Ms***According to the account history, Ms [redacted] was not charged for the Annual Renewal fee in The first communication that we received from Ms [redacted] was on June 20, 2017, when she was provided with the instructions to close her promoter accountI have copied the relevant section from our Terms and ConditionsI may terminate this Agreement for any reason, at any time, by giving VISALUS prior written noticeVISALUS may terminate this Agreement in writing upon violation of policies and procedures or in the event I violate any part of this AgreementIn such event, no further commissions will be paid by VISALUSTo terminate this Agreement, I must mail or deliver personally to VISALUS, a signed, dated written notice of cancellation sent to: [redacted] Suite ***, Troy, MI 48083.Per her request, Ms***’s account was closed on June 28, 2017, and the Annual Renewal fee was refunded in fullDepending on her financial institution, the funds should be available in 3-daysWe hope this resolves the matterIf we can be of any further assistance, please do not hesitate to contact us.Sincerely, [redacted] Compliance AnalystViLifeHealthProsperityvi.com | [email protected] | ###-###-#### [redacted] Detroit, MI | fax ###-###-####
Dear Ms***,Thank you for providing the opportunity to respond to this complaint.After reading Ms [redacted] 's complaint, I sincerely apologize that this was her experience with our Customer Support representativePlease be aware that ViSalus recommends that any changes be made no later than hours prior to the autoship dateI have requested that the charge be refunded to Ms [redacted] 's credit card and that the customer account [redacted] be cancelledDepending on her financial institution, the funds should be available in 3-daysThe cancellation process takes 3-days, as well.Please contact me if I can be of any further assistance.Thank you, [redacted] Research & Compliance
Dear Ms***,Please be advised that this issue regarding Mr [redacted] has already been resolved The original complaint ID was Mr [redacted] called into Customer Service on 11/26/and requested to have his auto-ships canceled The request was completed on this date and he was last billed on 11/so there has been no error on our part.On 8/24/2015, we received his first Revdex.com complaint and decided to refund the shipping & handling charges as a courtesy This was completed on 8/per his desired settlement The orders Mr [redacted] is seeking monetary credits for were made in October and November of It is likely that these products are now expired so we will not issue any additional refunds He still has $in product credit on his account that he can use We believe this issue should be closed.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms***,Thank you for the opportunity to respond to this complaint.I have looked into Mr***'s account and do see the $order on 8/20/he is referring to Our records indicate that Mr [redacted] was issued a credit in the amount of $on 9/9/ This credit included his Executive Promoter System ($499), Shipping costs on the Neon package ($21.99), and taxes on the Neon package ($13.72) The remaining amount that was not refunded was the shipping & taxes on the actual Promoter Kit This is our Return Policy and Mr [redacted] was notified of this when he requested to cancel and return the first package on 8/24/2015.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms***,Thank you for the opportunity to respond to this complaint.I have looked into Ms [redacted] 's account and do see the five $Vi-net subscriptions she was charged for from 7/to 11/ This is a monthly subscription that a newly signed up Promoter opts into when filling out their application Ms [redacted] sent a request to cancel her account on 11/5/and there was never any request to cancel the Vi-net subscription prior to this date.Our policy is to refund months of Vi-net charges when this type of request is made Ms [redacted] did not make this request when she contacted us on 11/5, however, as a courtesy we will refund three of the charges in the amount of $87.00.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms [redacted] ,Thank you for the opportunity to respond to this complaint.I have looked into Mr [redacted] account and do see that he was charged $on 4/20/for his Annual Renewal Fee We apologize for the delay, however, Mr [redacted] has now received a full refund for this order This was processed on 5/8.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms***,Thank you for the opportunity to respond to this complaint.I have looked into Mr [redacted] 's account and see that he has already been issued a total value of $in product credit He may use this to order additional Vi products at any time In addition, we will also send over a request to refund the two shipping & handling charges on the two unwanted orders as a courtesy This credit amount will be $23.98.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear Ms***, Thank you for providing us the opportunity to respond to this complaintWe apologize that this has been Ms [redacted] s recent experience with ViSalusAccording to our records, Ms [redacted] has spoken with a Customer Support representative and the promoter who she named in the complaint, ***, contacted us about returning the orderOnce the order has been returned, we will process a refund minus shipping and handling in accordance with our Return PolicyThe monthly delivery order has been cancelled so there will be no additional charges to the credit cardPlease be aware that we also have a process to address these matters with our promotersPromoters should make all of their customers aware that the product price is discounted if a monthly delivery order is createdWe do offer retail pricing if the customer prefers not to take advantage of the savings by having a monthly delivery orderIf we can be of any further assistance, please do not hesitate to contact usSincerely, [redacted] Compliance Analyst ViLifeHealthProsperityvi.com | [email protected] | ###-###-#### [redacted] ***, Troy, MI | fax ###-###-####
Dear Ms [redacted] Thank you for providing us the opportunity to respond to this complaintWe apologize that this has been Ms [redacted] ’s recent experience with ViSalusIn June, 2016, in response to recent consumer trends and customer requests, and the launch of our new Superfood Shake, ViSalus altered the number of servings in our original Vi-Shape shake mix from servings (one shake per day for days) to servings (one shake per day for days per week)This allowed our customers to either eat a healthy meal, replace the original shake with one of our other products, like the Superfood shake or cereal, or have a “cheat” dayThe serving amount per bag is listed on the online order formHowever, since Ms [redacted] has been a loyal customer since 2011, I have processed an order for an additional bag of Vi-Shape shake mix to be sent to her as a courtesyShe should receive the product early next weekWe hope this resolves the matterIf we can be of any further assistance, please do not hesitate to contact usSincerely, [redacted] Compliance Analyst ViLifeHealthProsperityvi.com | [redacted] @vi.com | ###-###-#### | fax ###-###-#### Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meCould the business please advise when they are going to perform this action and if the payment will be mailed or issued back on my debit card used for initial payment? Thank you for all your help resolving this matter Sincerely, [redacted]
Dear Ms [redacted] ,Thank you for the opportunity to respond to this complaint.I have looked into Ms [redacted] 's account and do see that her Promoter account was completely canceled on 3/11/ It is Ms [redacted] 's responsibility to make sure any additional Promoter accounts she has her credit card on file be canceled as well Per her request, we have completely canceled the additional accounts below [redacted] 's account was also closed on 3/11/ We hope this has resolved the issue[redacted] ***ID #: [redacted] ***ID #: [redacted] Please let me know if you have need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms***,Thank you for the additional opportunity to respond to this complaint.We will issue Ms [redacted] a Return Label so she does not have to pay to ship it back Once we receive confirmation that the package is returned we can issue the full refund.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms***,Thank you for providing us the opportunity to respond to the complaintI cancelled Ms***'s recurring monthly order today, per requestI also asked one of our Customer Support agents to reach out to her to confirm this informationHe did leave a voice mail with his personal phone numberBased on the complaint, I also called our Customer Support phone number, ###-###-####We have automated many of the processes with instructions provided to our customers, however a live agent can be reached by following the voice promptsDue to higher call volume, the wait time that I experienced was approximately minutes but I was able to speak with a representativeWe apologize for any inconvenience this my have caused Ms***.Sincerely, [redacted] Compliance Analyst
Dear Ms [redacted] ,Thank you for the opportunity to respond to this complaint.I have looked into Ms [redacted] account and do not see the charge that she is referring to Her account was last charged $on 3/5/and she was refunded for this order We are willing to issue Ms [redacted] a refund, however, more information is required since we do not know which account her Discover card is on If she knows the last digits we could look it up that way.She can e-mail us directly at [redacted] @vi.com with this information and we will take care of her refund.Please let me know if you need any additional information.Sincerely, [redacted]
Dear Ms***,Thank you for the opportunity to respond to this complaint.I have looked into Ms [redacted] account and do see the $charge for her Annual Renewal Fee on 8/24/ On 6/8/2014, Ms [redacted] sent us an e-mail asking for her account to be canceled and was advised that she needed to call Customer Service to complete the cancellation process She did not call and therefore the cancellation was never finalized We do apologize for the inconvenience this has caused and have sent a request to have the $fee refunded in full.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms. [redacted] ,Thank you for the opportunity to respond to this complaint.I have looked into Mr. [redacted] account and do see the $61.89 order he is referring to that was charged on 4/5/2015. Mr. [redacted] claims that he requested to postpone his order on 3/26, however, there is no record of... this. In fact, there are no inquiries at all from Mr. [redacted] on his account until 7/14/2015. All of the inquiries prior to this came from his sponsor, Ms. [redacted] . On 2/5/2015, Ms. [redacted] requested Mr. [redacted] auto-shipment be delayed one month and this was completed. The next inquiry was not until 4/22 when Ms. [redacted] asked for the auto-shipment to be delayed until July.Mr. [redacted] called Customer Support on 7/14/2015 and requested a refund on an order that was charged over 3 months ago. Per our return policy, any return that is requested 30 days after the product has been delivered would be for product credit. Mr. [redacted] can either return the order for product credit or come to an agreement with his sponsor, [redacted] .Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms [redacted] ,Thank you for the opportunity to respond to this complaint.I have looked into [redacted] ' account and do see all of the charges that Ms [redacted] is referring to There was an initial order of $authorized by Ms [redacted] on 8/21/and she is claiming the rest are unauthorized We understand her frustrations, however, there is no record of the credit card on file being changed until 5/5/when Ms [redacted] called our Customer Service department Her claim is that Ms [redacted] daughter changed the credit card on file the night of 8/after the initial order was placed.According to our records, this was never completed The best we can do for Ms [redacted] per our return policies is to offer a refund minus shipping & handling for the one product order in the last days and for the three Vi-net fees in the last days There were $charges on 3/5, 4/5, and 5/5/for Vi-Net Pro and a $($minus S&H) charge on 4/for Ms [redacted] monthly auto-shipment We can issue a refund of $for these orders In order to receive additional credits, we will need unused product returned to our warehouse.We can assure you there was no changing back of the credit card on our end per Ms [redacted] complaint Her credit card information was inputted for the initial order and was never changed Therefore, she was charged for all of the auto-orders that were set up on this account It is her responsibility to notice these charges and notify us so we could have stopped the charges sooner.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms [redacted] ,Thank you for the opportunity to respond to this complaint.I have looked into Mr [redacted] account and do see the order on 6/5/that he is referring to The Vi-Pak portion of Mr [redacted] order was on back order and he now wants to be refunded in full and return the shakes to our warehouse Normally, we would only refund the returned order minus shipping & handling However, as a courtesy we will issue a full refund of $once we have confirmation that the shakes are being returned to us.I will send an e-mail to Mr [redacted] with a Return Authorization Number so he can ship the bags of shake mix back to us at no expense.Please let me know if you need any additional information.Sincerely, [redacted] Research & Compliance
Dear Ms [redacted] , We have communicated with Ms [redacted] again to let her know our position on this matterNeither she nor the individual that received the product ever questioned any charges until now It is our position that this matter is between Ms [redacted] and the Promoter she brought into the business who received and consumed the product We do not have any record of Ms [redacted] removing the card or asking us to remove the card from any account until May She even indicated on a call several times that she, herself removed the card - indirectly acknowledging that she never requested a ViSalus agent to remove the cardHowever, there is no record of this ever happening As a good will gesture we offered to refund the last order (without requiring a return of the goods) as well as three months worth of Vi_net charges - she refused this, demanded a refund for all charges as well as threatened legal action against usShe has also disputed over $of the charges she authorized, and for product which was delivered and consumed, with her bank There is nothing more that we can do for this Promoter and I have communicated that with her today We obviously do not want this to affect our Revdex.com rating, however, we followed correct procedure in this matter and feel this individual is not being honest nor entitled to a refund for the reasons stated above Please contact me at ###-###-#### if you have any questionsThank you kindly, Eileen Le Gall Compliance Manager & Attorney