Customer concerns are a Priority here at R F OHLYour filter will be ordered today and when received will be delivered and installed at NO CHARGE to you 125);">I regret the misunderstanding from our REPRESENTITIVE you spoke to regarding a free filter being included with this tune up special and will make every effort to correct this Be aware that in the future there is an additional cost for the specific filter needed for your heating systemI hope this resolves your concerns with the service provided by R F OHL Thank you Angelo C [redacted] Field Manager [redacted] Road Lehighton, PA Phone: ###-###-#### Fax: ###-###-#### [redacted] From: [redacted] [mailto: [redacted] ] Sent: Tuesday, November 29, 10:AMTo: Angelo C***Subject: Re: filter Hello Angelo, When I called to schedule the appointment for a tune up I specifically spoke to the individual about the filter for our system because I am aware it is a more expensive filter they assured me that was includedThe same as last years serviceThat being said I hired your company againIf we were aware there was an extra cost we would have replaced the filter ourselvesYou need to honor what we agreed uponWe have already contacted the Revdex.com on thisI am not the kind of person that would not pay for a service if it was completed as agreed upon but this is not complete This is really poor business on your partVery dissatisfied!!!!! We are waiting to hear from the Revdex.com and will be in contact [redacted] Sent from my [redacted] On Nov 29, 2016, at 10:AM, Angelo C [redacted] < [redacted] > wrote: Following up on your question about the filter costA standard one inch filter will be changed out if the customer has one on hand This tune up special does not include an aprilaire special order filter that your system is usingI can order this filter for you at a cost of $,with a lead time of business days for delivery Please let me know if you would like to order this item as special orders will need to be paid for in advance to process Thank you Angelo C [redacted] Field Manager [redacted] Road Lehighton, PA Phone: ###-###-#### Fax: ###-###-#### [redacted]
Customer concerns are a Priority here at R F OHLYour filter will be ordered today and when received will be delivered and installed at NO CHARGE to you 125);">I regret the misunderstanding from our REPRESENTITIVE you spoke to regarding a free filter being included with this tune up special and will make every effort to correct this Be aware that in the future there is an additional cost for the specific filter needed for your heating systemI hope this resolves your concerns with the service provided by R F OHL Thank you Angelo C [redacted] Field Manager [redacted] Road Lehighton, PA Phone: ###-###-#### Fax: ###-###-#### [redacted] From: [redacted] [mailto: [redacted] ] Sent: Tuesday, November 29, 10:AMTo: Angelo C***Subject: Re: filter Hello Angelo, When I called to schedule the appointment for a tune up I specifically spoke to the individual about the filter for our system because I am aware it is a more expensive filter they assured me that was includedThe same as last years serviceThat being said I hired your company againIf we were aware there was an extra cost we would have replaced the filter ourselvesYou need to honor what we agreed uponWe have already contacted the Revdex.com on thisI am not the kind of person that would not pay for a service if it was completed as agreed upon but this is not complete This is really poor business on your partVery dissatisfied!!!!! We are waiting to hear from the Revdex.com and will be in contact [redacted] Sent from my [redacted] On Nov 29, 2016, at 10:AM, Angelo C [redacted] < [redacted] > wrote: Following up on your question about the filter costA standard one inch filter will be changed out if the customer has one on hand This tune up special does not include an aprilaire special order filter that your system is usingI can order this filter for you at a cost of $,with a lead time of business days for delivery Please let me know if you would like to order this item as special orders will need to be paid for in advance to process Thank you Angelo C [redacted] Field Manager [redacted] Road Lehighton, PA Phone: ###-###-#### Fax: ###-###-#### [redacted]