R. G. Appliance

Re: *** *** ***Request was receive on 12/23/Went out on 01/08/2016, Unit need *** *** (ETA: 01/14) Customer was re-scheduled for Monday 01/however, we were unable to go due to Inclement WeatherTried several times after that, left message on 01/for appointment on Monday
01/25, Tuesday 01/MrMack confirmed for Friday 01/Time: 1:p.mTech got there around 2:This is why we give customer a window time of 2-hoursMr*** said his wife gets home at 1:Because we do multiple house calls, you can run over time depending on service needed at another customer's home ahead of youRobert went out on Friday 01/and the part was damagedHad to re-ordered the *** *** and received part (ETA: 02/11.) Already booked up for FridayWill re-schedule for Friday 02/unless the customer can do it on Monday 02/2-p.m.(I found out through Cross Country Home Service that Mr*** is in the military and he can only be there on Friday). One thing we are not, is liars and thievesThanks, *** *** Office Manger

Good Evening,
I do apologize to Ms*** for the delay however, the Capacitor as of today August 1st is not yet hereI had (4) Invoices and I got her confused with another
customerI do understand her frustration with power outages and no air. I have
re-checked on the orderand it was shipped out on the July 26th but have not reached us yetIt's scheduled to be dropped off today 08/
Complaint: Compressor is not turning off Possible Capacitor issue stated by customer after speaking with LG Electronics TechRobert S*** went out to check the Unit, the Display is not lighting up & UNIT RUNS CONTINUOUSLY.
Part # EBR-PCB DISPLAY ASSEMBLY SHIPPED 07/REC'D 07/Part # 2H01451M - CAPACITOR BACKORERED SHIPPED 07/SCHEDULED FOR DROP OFF TODAY 08/(NOT REC'D YET)IF Ms*** HAS REPLACED THE UNIT, I WILL ONLY WAIVE DIAGNOSIS / LABOR FEE of $AND CHARGE $FOR TRIP TO HOMEThanks,
Gertrude, Office MgrRG APPLIANCE | VALLEY SIDE TER | RICHMOND, VA

Good Evening,I do apologize to Ms*** for the delay however, the Capacitor as of today August 1st is not yet hereI had (4) Invoices and I got her confused with anothercustomerI do understand her frustration with power outages and no air. I have re-checked on the
orderand it was shipped out on the July 26th but have not reached us yetIt's scheduled to be dropped off today 08/01. Complaint: Compressor is not turning off Possible Capacitor issue stated by customer after speaking with LG ElectronicsTechRobert S*** went out to check the Unit, the Display is not lighting up & UNIT RUNS CONTINUOUSLY. Part # EBR-PCB DISPLAY ASSEMBLY SHIPPED 07/REC'D 07/26Part # 2H01451M - CAPACITOR BACKORERED SHIPPED 07/SCHEDULED FOR DROP OFF TODAY 08/(NOT REC'D YET).IF Ms*** HAS REPLACED THE UNIT, I WILL ONLY WAIVE DIAGNOSIS / LABOR FEE of $AND CHARGE $FOR TRIP TO HOME.Thanks,Gertrude, Office Mgr.RG APPLIANCE | VALLEY SIDE TER | RICHMOND, VA

Re: [redacted]
Request was receive on 12/23/2015. Went out on 01/08/2016, Unit need [redacted] (ETA: 01/14) Customer was re-scheduled for Monday 01/18 however, we were unable to go due to Inclement Weather. Tried several times after that, left message on 01/24 for appointment on...

Monday 01/25, Tuesday 01/26 Mr. Mack confirmed for Friday 01/29 Time: 1:30 p.m. Tech got there around 2:30. This is why we give customer a window time of 2-3 hours. Mr. [redacted] said his wife gets home at 1:30. Because we do multiple house calls, you can run over time depending on service needed at another customer's home ahead of you. Robert went out on Friday 01/25 and the part was damaged. Had to re-ordered the [redacted] and received part (ETA: 02/11.)  Already booked up for Friday. Will re-schedule for Friday 02/15 unless the customer can do it on Monday 02/15 2-4 p.m.(I found out through Cross Country Home Service that Mr. [redacted] is in the military and he can only be there on Friday).  
One thing we are not, is liars and thieves. Thanks, [redacted] Office Manger.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted]. While I'm not entirely happy with the response, I am willing to accept a $50 refund.  It should be known, however, that the company references two parts for my a/c unit when only a capacitor was discussed with Mr. S[redacted]. So I'm clueless about a second part because nobody ever said anything about it to me.  Also, if a part came in on 8/1/16, to date (8/3/2016) the company hasn't made mention of it to me directly or in further correspondence here.  I have purchased a new a/c unit.  It was imperative that I had something during the hot spell.  I don't want anything further to do with this company beyond the $50 refund they are willing to send me.  If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Review: On July 1, 2016 I contacted RG Appliance because my window air conditioner was not working properly. Mr. S[redacted] came July 7, 2016 to find out what was going on. I explained what happened & he said "It is the capacator. I will need to order that part." He never touched the unit. He then showed me pictures of other customer's appliances he serviced, telling me how messy those customers were! I think it was inappropriate to show me the inside of other people's homes & should be considered an invasion of privacy! He was in my home less than 20 mintues & charged me $50 to come to my home & $50 for & I quote "future labor once the part comes in so all that would be left is to pay for the part." July 11, 2016 I called to ask about a delivery date of my part. I had to leave a message on voicemail & they called back, the woman on the other end simply said "Yeah, ya'll called me?" with a t.v. blaring in the background. I explained why I had called, she shuffled some papers & said the part for my *ice maker* had not come in yet. My concern was regarding my air conditioner. She then laughed it off, blamed her computer & said she would do some research & call me back. No return call ever came. July 15, 2016 I called again & got voicemail. This time when the lady called back, she said my part was discontinued. When I asked about a refund since my a/c could not be repaired & they never touched it to begin with, she immediately went on the attack to state the $50 charge for coming to my home & $50 for labor. When I told her Mr. S[redacted] never touched my machine, she ripped me a new one saying she had paperwork showing that he took out the mother board. At this point, I could hear Mr. S[redacted] behind her stating "Just tell her the part hasn't come in yet". So she then said "Oh wait, I got the wrong part! Your part isn't here yet. I'll call you when it comes in. As of today, exactly one week later, still no return call. I want my $100 back.Desired Settlement: I would like a full refund. $50 for the labor that NEVER happened and $50 for the three weeks of suffering, sweating in the heat with my broken air conditioner waiting for a part that was probably never ordered in the first place.

I'm buying a new air conditioner instead. I don't want those people in my home ever again.

Business

Response:

Good Evening,I do apologize to Ms. [redacted] for the delay however, the Capacitor as of today August 1st is not yet here. I had (4) Invoices and I got her confused with anothercustomer. I do understand her frustration with power outages and no air. I have re-checked on the orderand it was shipped out on the July 26th but have not reached us yet. It's scheduled to be dropped off today 08/01. Review: Compressor is not turning off .... Possible Capacitor issue stated by customer after speaking with LG Electronics. Tech. Robert S[redacted] went out to check the Unit, the Display is not lighting up & UNIT RUNS CONTINUOUSLY. Part # EBR76261901 -PCB DISPLAY ASSEMBLY ... SHIPPED 07/21 .... REC'D 07/26Part # 2H01451M - CAPACITOR .... BACKORERED ... SHIPPED 07/26 .... SCHEDULED FOR DROP OFF TODAY 08/01 (NOT REC'D YET).IF Ms. [redacted] HAS REPLACED THE UNIT, I WILL ONLY WAIVE DIAGNOSIS / LABOR FEE of $50.00 AND CHARGE $50.00 FOR TRIP TO HOME.Thanks,Gertrude, Office Mgr.RG APPLIANCE | 2912 VALLEY SIDE TER | RICHMOND, VA 23223

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted]. While I'm not entirely happy with the response, I am willing to accept a $50 refund. It should be known, however, that the company references two parts for my a/c unit when only a capacitor was discussed with Mr. S[redacted]. So I'm clueless about a second part because nobody ever said anything about it to me. Also, if a part came in on 8/1/16, to date (8/3/2016) the company hasn't made mention of it to me directly or in further correspondence here. I have purchased a new a/c unit. It was imperative that I had something during the hot spell. I don't want anything further to do with this company beyond the $50 refund they are willing to send me. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Over a week and no return calls from messages left....refrig. is freezing everything including the milk...** is the maker..awful!!

Review: Our dishwasher is broken. We used our home warranty to get it fixed. They sent out RG Appliance. They came out and looked at it and told us that a part needed to be ordered and once they got it in, they would come back out. My wife & I paid the $100 deductible. Then it's like they took the money and ran. We called multiple times about the part and requesting to know when they would come out. They never returned our calls and finally we had to call the warranty company to have them make RG Appliance return our call. Since that time we have scheduled 3 follow-up appointments, and they have not shown up. In fact, they told us that they'd be at the house today at 1:30, and they are over 45 mins late as I write this! My wife took off from work to be home for these people and they keep no-showing. I'm military and my wife is a nurse. Due to our jobs and hectic schedules, it's extremely rude, annoying, and inconvenient for these people not to show multiple times. When I call them they don't return my calls and when they do they constantly have excuse after excuse as to why they did not show. I'd never recommend this company to anyone. They're liars and thieves. I can't believe that they're allowed to run a business in such a way.Desired Settlement: I'd like for this company to actually finish that job that we have paid for and to do it in a timely fashion. Personally, I feel as though our money should be refunded as my wife has missed out on well more than $100 worth of work time to be around for these people.

Business

Response:

Re: [redacted]Request was receive on 12/23/2015. Went out on 01/08/2016, Unit need [redacted] (ETA: 01/14) Customer was re-scheduled for Monday 01/18 however, we were unable to go due to Inclement Weather. Tried several times after that, left message on 01/24 for appointment on Monday 01/25, Tuesday 01/26 Mr. Mack confirmed for Friday 01/29 Time: 1:30 p.m. Tech got there around 2:30. This is why we give customer a window time of 2-3 hours. Mr. [redacted] said his wife gets home at 1:30. Because we do multiple house calls, you can run over time depending on service needed at another customer's home ahead of you. Robert went out on Friday 01/25 and the part was damaged. Had to re-ordered the [redacted] and received part (ETA: 02/11.) Already booked up for Friday. Will re-schedule for Friday 02/15 unless the customer can do it on Monday 02/15 2-4 p.m.(I found out through Cross Country Home Service that Mr. [redacted] is in the military and he can only be there on Friday). One thing we are not, is liars and thieves. Thanks, [redacted] Office Manger.