R & G Home Repair and Remodeling

We are very sorry for this confusion and misunderstanding that has occurredIt is always our intention to satisfy our customers 100%Unfortunately, in this case, the customer is requesting that CPS correct an issue that was not part of our contract [redacted] ’s complaint is not validThe project according to the contract was completed and paid in full on March 26, The fact is that he had work done outside the scope of our contract and then refused to pay for the extra work In this case due to the many undocumented discrepancies, as stated in previous response, we have elected to only have written communication with this customer The project was completed to the specifications of our contractThe issue with the brick and mortar was not contracted with CPSThis was work requested without our knowledge with our contractors and never paid forYou can not have work done outside of our contract and expect CPS to be responsible for any issuesSince you did not pay for the items in this complaint, we have suggested that the contractor file a lien against your property to secure payment for his work CPS wants to clearly state that the additional brick and mortar work was NOT a part of our original contract or a change order for this work to be done and that [redacted] did not pay CPS for this work The mailing address for all people associated with CPS can be found at the top of the contract As stated in the previous response, this customer paid on the night of March 26, it was our understanding that this job was 100% complete and no crews would be returning Custom Patio Structures considers this job finished and no additional work will be completed

Custom Patio Structures (CPS) contracted with [redacted] to build a patio cover and corner fireplace at his residence, [redacted] ***, TX Many of our customers are on a tight budget, as [redacted] and his wife had told meWe do everything possible to be aware of this fact and never nickel and dime our customersWe signed a contract for a total cost of $with a $deposit to be paid after the electrical was to be completed with a remaining balance of $ When construction began, we informed him that there was an issue with his existing columnInstead of a solid 6xpost, it was originally built with 2x4’s nailed together and therefore, was not structurally sound for CPS to attach the new structural beams needed for the patio coverHe started berating us with questions of why we had opened up the original column We said because that is how it needs to be builtHe instructed us to stop construction and demanded to know who was going to pay for this As we had previously explained there may be additional work required due to the original construction not meeting code or interior damage that we can not for seeUnfortunately, this was one of those situations when the original builder had taken a short cut and we had to fix it or would not be able to continue Once this issue was resolved, the construction continued flawlessly I was in communication with [redacted] on Saturday, and Sunday, to inform him that we would be finishing the project the following day on March At 5:pm on Monday, March 26, I let him know that the project was completed and that he needed to do a walk thru to see if any touch ups were needed before final payment At 5:pm he responded that the burner had not been installed in the fireplace and that the TV bracket had not been mounted At 5:pm, I text him that the burner would be taken care of, but that we do not install TV mountsNow it is 5:pm, [redacted] responded that I had mentioned that previously and had spoken to our Construction Manager (CM) to have the work done, outside of the CPS contract At 6:pm, I text him the thumbs up emoji His time frame of the phone conversation at 7:pm is accurate, but the details of the content is fabricated He told me that the job looked great and that everything was completedAnd that he would be writing a check for the full contract amount minus the credit of the stone column that he chose to not have installed I had to remind him that he owed for the repair work to his original column so that it would be structurally sound for the new patio coverThe difference was a $creditHe after much discussion and reminding him of the original issue regarding the column, he agreed to pay $19933.00, which did include a $creditAfter the phone conversation had ended, I text him at 8:pm to make the check payable to Custom Patio Structures He then handed the check to our Manager and I deposited the check the following day on March At no point during this process, did he ever mention the brick mortar being the wrong color or the mantel not being stained Nearly a month later on April 24, [redacted] sends a text saying “Brad, they still have not come to stain the mantel and fix the grout color.” I responded, “I’m sorry, who is this”He response was “Geez.” Then another text, “ [redacted] .” Then a third text, “We paid you in full with the understand you’d come back and finish those two things and haven’t heard from you in three weeks.” Still not knowing who this was (I was in appointments and did not have access to any paperwork to figure out who’s phone number or address), I’m sorry I don’t recall any of that, staining a mantel is not a being deal but fixing grout color, not sure what we were talking about.” I asked him to send me pics so I could discuss with our CMWhile I was working meeting with customers, [redacted] sent me text telling me “I knew I should not have paid you” and trying to convince me to agree to go a long with his version of the storyHe sent pics of brick walls and his mantelThen screen shots of our texts on March 26, of me asking him to “make check payable to Custom Patio Structures”Along with a copy of the cashed check and his bank statementAt 7:pm on April 25, he sent a long text claiming that I had asked him for full payment since I was needing the money because I had several jobs that have not paid and I could use the moneyHe said I promised to come back and complete the job These statements by him are totally false, I never ask people for money when jobs are not 100% completeOn March 26, I had over $37,in the bank and was not in need of any cash to pay someoneThis job required a $payment after the electrical was done, yet it was never collected because Custom Patio Structures completed this job quickly and the down payment money was not neededHe stated that I pleaded with him to pay me, that I was in need of the money and that I talked about other customers not paying meThis statement by [redacted] is “False”, I never talk about other customers or about my financial situations with any of my customers The whole time [redacted] was texting on me on April 24, he was trying to get me to agree with him that I would make the repairs before I had talked with our CMThe pics [redacted] sent me were the corner of his brick wallTo me these pics made no since because I had never discussed working in this location of his houseAccording to our CM, [redacted] ’s wife had asked if the gas pipe that had extended approximately inches into the walk way could be removed, because it was in the way and they would never use it for anythingAt some point the CM had a conversation again with his wife and she had told our CM that her and [redacted] wanted the pipe removedOur CM agreed to do it and would figure a cost for the additional project at a later timeThis removal of the pipe was never mentioned to me by [redacted] during the construction process, nor is it on our contract that [redacted] signedOur CM also told me that [redacted] would not pay him for removing the brick, taking out the inch gas line and replacing the brick and mortarAlso, [redacted] ’s wife had requested that the cedar mantel be left naturalI tell customers to go to [redacted] and pick out some stain colors, we are more than happy to make them samplesAccording to our CM this was never done because as I stated earlier, his wife wanted it left natural If [redacted] would take the time to read our contract, he would understand that it clearly states on the back “CPS will attempt to match the existing brick and mortarPlease note that due to age and die lots, it may not be possible to completely match the existing brick and mortar.” Furthermore, I would never tell a customer that it is an easy fix and that we can come back and change the color, as [redacted] has stated that I saidFor that to take place the entire area has to be removed and redone When [redacted] paid me on the night of March 26, it was my understanding that this job was 100% complete and no crews would be returning In his complaint through the Revdex.com, he also wants scrap material and equipment removed, the area to be power washed and a hole repaired in some location [redacted] has not once requested the additional items be doneOn the evening of March 26, the area was cleaned and power washed, this is the last thing we doI always want to leave the area as clean as possible [redacted] ’s complaint is not validThe project according to the contract was completed and paid in full on March 26, The fact that he had work done outside the scope of my contract and refused to pay for it speaks to the quality of this man’s characterCustom Patio Structures considers this job finished and no additional work will be completed CPS wants to clearly state that the additional brick and mortar work was NOT a part of our original contract or a change order for this work to be done and that [redacted] did not pay CPS for this work