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R G Honda

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R G Honda Reviews (3)

Revdex.com id ***To Whom It May Concern, *** *** brought his Polaris RZR to our service facility on 9/21/2016. The customer stated that he filled his unit up with gas and that the fuel gauge would not read full on the display. We are obligated to
immediately involve Polaris on any diagnostic issues when the unit in question is still under factory warranty. The customer wanted to take his unit with him rather than leave it at the dealership and dealer acquiesced due to the issue not being a hazardous one. Polaris provided tests for dealer to complete over the next few weeks and *** *** brought his unit back on 11/9/to have said tests performed. We submitted the results of the tests to Polaris and followed their lead. As a dealer, our protocol is to follow the instructions that Polaris gives us in resolving the issue when the unit is under factory warranty. *** *** has given you a copy of the case that we had with Polaris regarding the fuel gauge problem. As the dealer, we followed Polaris’s instructions to the letter. We are not, as a dealer, able to take matters into our own hands in diagnosing/fixing the issue and then instruct Polaris that they owe us parts/labor for what we decided to do. Polaris attempted to fix the issue by replacing the fuel pump, but they did not know exactly what was causing the fuel gauge to not read the final bar. The fuel pump did not fix the issue. *** *** was displeased with this response and expected Polaris to replace his unit. Currently, the unit has miles on it. We conveyed to Polaris that the customer was not pleased with the result. *** *** contacted Polaris and expressed his displeasure and Polaris attempted to improve the situation by offering him a large discount for trading his unit in on something else. The amount they were willing to offer was not to *** *** satisfaction. We had not heard from *** *** after this event. It is our opinion that Polaris has not seen this issue before and, therefore, they do not know exactly how to fix it. Polaris’s tests that we performed indicate that the fuel gauge works properly, but does not display the final bar on the gauge when unit is at full. We and Polaris do not believe that the customer would be left stranded without fuel and that, other than the fuel gauge not reading the last bar (unit reads out of bars correctly), the fuel gauge works as intended. As the unit already has nearly miles of use in a little over a month’s time, we do not believe this issue has hindered *** *** expectation of use. If you need any additional information, please contact our phone number above and ask for the service department. Regards,*** ***RG MotorsportsBuckhannon PikeNutter Fort, WV 26301304-624-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

The Polaris rzr 900 xp has been inspected. A third party mechanic determined that the bushings on the radius rods are worn. We have provided replacement rear radius rods at no charge. After installation of the radius rods, Mr [redacted] experienced noise from prop shaft area. We dissembled the floor...

board for inspection and accompanied Mr [redacted] on a test drive. We could not duplicate the noise or odor during the test drive. We can only assume that the noise may have been some debris which has since been removed from the vehicle. It is our sincere desire that all our customer be completely satisfied with their purchase and experience here at RG Honda.

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Address: 1619 Buckhannon Pike, Nutter Fort, West Virginia, United States, 26301-4466

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