Re: Complaint # [redacted] On 3/6/we installed floor covering in Rooms at this home owners addressCustomer performed all Demo work in preparation for new carpets to be installedCustomer called the same day and complained about doorway edges onlySaying he wanted one replacedWe made arrangements to come over the home and inspect it on 3/8/We asked the customer to leave the door unlocked if he was unable to make the appointmentSince this is an empty apartment, the same way as when we installed the floorsDoor was locked, customer was not homeon 3/9/we called the customer twice, (see our phone records) after the third attempt we reached the customer and made arrangements to come over on 3/16/at 9:30am to entertain his concernafter that the customer went on our Facebook page and slandered our name with information, in which we will take the appropriate actions to address this customerWe have been in business for years, a member with the Revdex.com since We have maintained a superior recordThis is simply a case of a customer who cannot be pleased no matter what we doCustomer paid us in full for a perfect job that we did performCustomer is complaining about tile that is years old, that he damaged during the demo work that he failed to info anyoneThis is a customer who is looking for something for freeWe have a strong commitment to business, our customers, and our family tradition of providing the best Value, Service, and Price for over yearsWe will gladly refund his $that the CUSTOMER is requesting to end this complaintWe do not want to enter this customer home, or have any more contact with this personwe will provide the Revdex.com with a copy of The refund Check, Phone records on the occasion we tried to call this customer and anything else to show this customer is making accusationsWe are only doing this because we respect the Revdex.com to act as a mediator.Massud & Sons Floor Covering, Inc [redacted] ***, RI [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Re: Complaint #[redacted] On 3/6/15 we installed floor covering in 3 Rooms at this home owners address. Customer performed all Demo work in preparation for new carpets to be installed. Customer called the same day and complained about doorway edges only. Saying he wanted one replaced. We made...
arrangements to come over the home and inspect it on 3/8/15. We asked the customer to leave the door unlocked if he was unable to make the appointment. Since this is an empty apartment, the same way as when we installed the floors... Door was locked, customer was not home... on 3/9/15 we called the customer twice, (see our phone records) after the third attempt we reached the customer and made arrangements to come over on 3/16/15 at 9:30am to entertain his concern... after that the customer went on our Facebook page and slandered our name with false information, in which we will take the appropriate actions to address this customer. We have been in business for 42 years, a member with the Revdex.com since 1979. We have maintained a superior record. This is simply a case of a customer who cannot be pleased no matter what we do. Customer paid us in full for a perfect job that we did perform. Customer is complaining about tile that is 50 years old, that he damaged during the demo work that he failed to info anyone. This is a customer who is looking for something for free. We have a strong commitment to business, our customers, and our family tradition of providing the best Value, Service, and Price for over 42 years. We will gladly refund his $45.00 that the CUSTOMER is requesting to end this false complaint. We do not want to enter this customer home, or have any more contact with this person... we will provide the Revdex.com with a copy of The refund Check, Phone records on the 3 occasion we tried to call this customer and anything else to show this customer is making false accusations. We are only doing this because we respect the Revdex.com to act as a mediator.Massud & Sons Floor Covering, Inc. [redacted], RI [redacted]
Re: Complaint # [redacted] On 3/6/we installed floor covering in Rooms at this home owners addressCustomer performed all Demo work in preparation for new carpets to be installedCustomer called the same day and complained about doorway edges onlySaying he wanted one replacedWe made arrangements to come over the home and inspect it on 3/8/We asked the customer to leave the door unlocked if he was unable to make the appointmentSince this is an empty apartment, the same way as when we installed the floorsDoor was locked, customer was not homeon 3/9/we called the customer twice, (see our phone records) after the third attempt we reached the customer and made arrangements to come over on 3/16/at 9:30am to entertain his concernafter that the customer went on our Facebook page and slandered our name with information, in which we will take the appropriate actions to address this customerWe have been in business for years, a member with the Revdex.com since We have maintained a superior recordThis is simply a case of a customer who cannot be pleased no matter what we doCustomer paid us in full for a perfect job that we did performCustomer is complaining about tile that is years old, that he damaged during the demo work that he failed to info anyoneThis is a customer who is looking for something for freeWe have a strong commitment to business, our customers, and our family tradition of providing the best Value, Service, and Price for over yearsWe will gladly refund his $that the CUSTOMER is requesting to end this complaintWe do not want to enter this customer home, or have any more contact with this personwe will provide the Revdex.com with a copy of The refund Check, Phone records on the occasion we tried to call this customer and anything else to show this customer is making accusationsWe are only doing this because we respect the Revdex.com to act as a mediator.Massud & Sons Floor Covering, Inc [redacted] ***, RI [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Re: Complaint #[redacted] On 3/6/15 we installed floor covering in 3 Rooms at this home owners address. Customer performed all Demo work in preparation for new carpets to be installed. Customer called the same day and complained about doorway edges only. Saying he wanted one replaced. We made...
arrangements to come over the home and inspect it on 3/8/15. We asked the customer to leave the door unlocked if he was unable to make the appointment. Since this is an empty apartment, the same way as when we installed the floors... Door was locked, customer was not home... on 3/9/15 we called the customer twice, (see our phone records) after the third attempt we reached the customer and made arrangements to come over on 3/16/15 at 9:30am to entertain his concern... after that the customer went on our Facebook page and slandered our name with false information, in which we will take the appropriate actions to address this customer. We have been in business for 42 years, a member with the Revdex.com since 1979. We have maintained a superior record. This is simply a case of a customer who cannot be pleased no matter what we do. Customer paid us in full for a perfect job that we did perform. Customer is complaining about tile that is 50 years old, that he damaged during the demo work that he failed to info anyone. This is a customer who is looking for something for free. We have a strong commitment to business, our customers, and our family tradition of providing the best Value, Service, and Price for over 42 years. We will gladly refund his $45.00 that the CUSTOMER is requesting to end this false complaint. We do not want to enter this customer home, or have any more contact with this person... we will provide the Revdex.com with a copy of The refund Check, Phone records on the 3 occasion we tried to call this customer and anything else to show this customer is making false accusations. We are only doing this because we respect the Revdex.com to act as a mediator.Massud & Sons Floor Covering, Inc. [redacted], RI [redacted]