[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
In response to [redacted] original complaint we did in fact remove her mist pump to bring it back to our facility to bench test and quote for repairs as it was not working After sometime the repairs were quoted and [redacted] approved the repairs, however when we purchased the parts to repair the mist pump we were sent the incorrect parts by our vendor creating an even further delay in returning ***'s pump to her When the correct parts finally arrived we installed and tested the pump to confirm its repair and operation When we were running the pump we noticed the bearings were not as they should be We quoted [redacted] the repair/replacement of the bearings at a much higher price then what was originally quoted [redacted] then made the complaint to the Revdex.com for excessive time and the cost of the repair I have spoken with [redacted] in efforts to resolve this issue as of June 4th ***'s pump is operational and we will re-installing it in her home this week As far as her pump we have documented that the bearings may become an issue in future and we would e happy to help her resolve this when that happens Currently ***'s pump is working maintaining pressure and is fully operational [redacted] we are exrtremely grateful for your patience as we worked through these pump issues and we are apologetic that we did not communicate better with every move We are extremely passiaonate about our support to our clients and we never want to disappoint or fail I trust this puts this complaint as resolved and handled to the satisfaction of [redacted] Revdex.com or [redacted] if you have any questions of concerns please do not hesitate to contact me
Customer’s Statement of the Problem:We purchased a misting system in 2012. Each fall and winter we had aqua science come out for approx. 90.00 to properly maintain the system. They closed it down for the winter last November 2014 and it that time the system was working very well. When they came this... spring to do the maintenance and turn it back on they stated that the pump no longer worked and couldn't be fixed. They told us that it would cost us $3,000.00 for a new pump. The entire system when installed had cost us about $3,500.00. I don't understand how this could happen and they completed the yearly maintenance on it I have called numerous times without any response..Complaint Product/Service: Purchase Date: 7/21/2012Problem Occurred: 3/21/20156/6/2015 The Aqua Science Service Department has been working with [redacted] to resolve her Mist Pump issue. We have performed both the shut downs and start ups but we do not guarantee that pump will not fail at some point. We did bring the pump back to our facility to bench test and disgnose the problem. After dignosing the pump it need some substanital repair to bring it back to operational status. The pump is no longer under warranty. After returing the pump to [redacted] un-repaired we have re-visited this situation with [redacted] and we have come to an agreement to split the cost of the repair so we can get her Mist System back up and runningAqua Science and [redacted] have been working to resolve all issues. Upon completion of the repair we are confident that [redacted] will be satisfied with our efforts to regain her confdence. Upon completion we would like to condsider this issue completed and resolved and removeed from the BBBIf there arre any questions or concerns please do not hesitate to contact us. Thanks
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
In response to [redacted] original complaint we did in fact remove her mist pump to bring it back to our facility to bench test and quote for repairs as it was not working After sometime the repairs were quoted and [redacted] approved the repairs, however when we purchased the parts to repair the mist pump we were sent the incorrect parts by our vendor creating an even further delay in returning ***'s pump to her When the correct parts finally arrived we installed and tested the pump to confirm its repair and operation When we were running the pump we noticed the bearings were not as they should be We quoted [redacted] the repair/replacement of the bearings at a much higher price then what was originally quoted [redacted] then made the complaint to the Revdex.com for excessive time and the cost of the repair I have spoken with [redacted] in efforts to resolve this issue as of June 4th ***'s pump is operational and we will re-installing it in her home this week As far as her pump we have documented that the bearings may become an issue in future and we would e happy to help her resolve this when that happens Currently ***'s pump is working maintaining pressure and is fully operational [redacted] we are exrtremely grateful for your patience as we worked through these pump issues and we are apologetic that we did not communicate better with every move We are extremely passiaonate about our support to our clients and we never want to disappoint or fail I trust this puts this complaint as resolved and handled to the satisfaction of [redacted] Revdex.com or [redacted] if you have any questions of concerns please do not hesitate to contact me
Customer’s Statement of the Problem:We purchased a misting system in 2012. Each fall and winter we had aqua science come out for approx. 90.00 to properly maintain the system. They closed it down for the winter last November 2014 and it that time the system was working very well. When they came this... spring to do the maintenance and turn it back on they stated that the pump no longer worked and couldn't be fixed. They told us that it would cost us $3,000.00 for a new pump. The entire system when installed had cost us about $3,500.00. I don't understand how this could happen and they completed the yearly maintenance on it I have called numerous times without any response..Complaint Product/Service: Purchase Date: 7/21/2012Problem Occurred: 3/21/20156/6/2015 The Aqua Science Service Department has been working with [redacted] to resolve her Mist Pump issue. We have performed both the shut downs and start ups but we do not guarantee that pump will not fail at some point. We did bring the pump back to our facility to bench test and disgnose the problem. After dignosing the pump it need some substanital repair to bring it back to operational status. The pump is no longer under warranty. After returing the pump to [redacted] un-repaired we have re-visited this situation with [redacted] and we have come to an agreement to split the cost of the repair so we can get her Mist System back up and runningAqua Science and [redacted] have been working to resolve all issues. Upon completion of the repair we are confident that [redacted] will be satisfied with our efforts to regain her confdence. Upon completion we would like to condsider this issue completed and resolved and removeed from the BBBIf there arre any questions or concerns please do not hesitate to contact us. Thanks
we are reviewing the issue and will be attempting to resolve it soon