We have reviewed our records for the order for Velour lounger that was placed on November 13, 2015, as well as the phone call that we received December 9, to notify us of the dissatisfaction with the refunded amount on the returnWe appreciate the opportunity to present our records
of the transactionDuring the call on December 9th the customer expressed her frustration with the refunded amount, stating she did not realize that she would have to pay the $return postage feeOur representative explained that our label instructions are clear and state that if you choose to use this label, $will be deducted from your return creditOur representative further stated that since the customer did not understand that the $would be deducted that we would reimburse her for the
return label fee of $6.95, which was processed on December 9th and went through on December 11th.
Today, we have contacted the customer to verify that she received the creditShe stated that she did receive that credit but did not understand why there was an
additional difference of $in the amount she paid and the amount she has been credited We explained that the difference of $is the amount of the
shipping on the order she placed (to send the items to her) and that our policy is that we do refund for any merchandise returned but we do not refund for the
original shipping charges if the customer chooses to return the itemWe let the customer know that we never want anyone to feel that they have lost money with
National and have processed the additional $back to her credit card today.
We believe this will be a satisfactory resolution for our customer and do appreciate your help in resolving the complaintSincerely,
National Wholesale
Pattie J***
My 91 year old mother placed two separate orders with this company and in both cases her checks cleared the bank, but she never received the merchandice. I would not recommend doing buisiness with this company.
we have removed this person from our list, they will no longer receive our catalog.
thank you,
We have reviewed our records for the order for Velour lounger that was placed on November 13, 2015, as well as the phone call that we received December 9, to notify us of the dissatisfaction with the refunded amount on the returnWe appreciate the opportunity to present our records
of the transactionDuring the call on December 9th the customer expressed her frustration with the refunded amount, stating she did not realize that she would have to pay the $return postage feeOur representative explained that our label instructions are clear and state that if you choose to use this label, $will be deducted from your return creditOur representative further stated that since the customer did not understand that the $would be deducted that we would reimburse her for the
return label fee of $6.95, which was processed on December 9th and went through on December 11th.
Today, we have contacted the customer to verify that she received the creditShe stated that she did receive that credit but did not understand why there was an
additional difference of $in the amount she paid and the amount she has been credited We explained that the difference of $is the amount of the
shipping on the order she placed (to send the items to her) and that our policy is that we do refund for any merchandise returned but we do not refund for the
original shipping charges if the customer chooses to return the itemWe let the customer know that we never want anyone to feel that they have lost money with
National and have processed the additional $back to her credit card today.
We believe this will be a satisfactory resolution for our customer and do appreciate your help in resolving the complaintSincerely,
National Wholesale
Pattie J***
My 91 year old mother placed two separate orders with this company and in both cases her checks cleared the bank, but she never received the merchandice. I would not recommend doing buisiness with this company.