R & J Construction LLC

We are willing to resolve this issue. We are prepared to provide you with the documentation to have the collection removed from your credit report under the condition we consider ALL other matters final and complete

The perspective tenant, through their Real Estate Agent, [redacted] was approved for the property and the lease was signed on July 16, 2016 and returned to [redacted] on July 18, 2016 fully executed.  The perspective tenant made payment of $1250 to bind the contract.  The move-in...

date was set for July 30, 2016.   Prior to the scheduled move-in date, we received a text from [redacted] that his clients were concerned about the A/C Unit function.  I assured him that we had had no reports from the previous tenants or any of the make ready crew about the AC not functioning.  I assured [redacted] that we would have a maintenance tech on standby, so in the even the AC was having issues, we would get it resolved the same day as move-in.  Again, we were contact by [redacted] a few days prior to move-in that there was a concern about possible mold in the bathroom.  The property was professional cleaned.  I reviewed the property personally prior and there is some cosmetic discoloring of the Caulking, but there did not appear to be any mold in the bathroom bathtub area.  I assured [redacted] that if this was a real issue and not cosmetic, we would discuss it with the owner of the property and get it resolved.  2-3 days prior to move-in, we received multiple emails, texts and calls first from the perspective tenant and then from [redacted] stating that they would not be taking the property.  I exchanged several text messages with [redacted] trying to get this resolved so they could move on time.  Based on emails, text and phone messages from both the perspective tenant and their agent [redacted] stating they would not be moving into the property, we put the property back on the market to look for another possible tenant.  There was a short text and email conversation about them getting back the funds they had already put down on the property.  I explained to them that we were OK with them not moving forward, but they would not be receiving the funds back as there was a binding agreement and the $1250 would be used to mitigate the damages to my client for the loss of rents due to their decision to effectively breach the contract.  Additionally, after receiving this complaint notification from the [redacted] we were contacted again by [redacted] asking if the property was still available and if so, his client would like to move forward with the home if we could re-negotiate the original deal.  The resolution is that the Owner will retain their funds of $1250 as liquidated damages and the perspective tenant(s) would be released from any further financial obligation on the property.  There will be no entries made to the perspective tenants credit report or rental reports.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  At this time, my husband and I are going to leave this issue alone as this was the company's intention all along, to not return our deposit. We invested over $36,000 into that house and we were asking for a refund deposit of $1400. We did not leave the house in disarray in any way or in any circumstances during the 2 years we lived there. The house when we moved in, had many many issues to be fixed and resolved and after numerous attempts to have someone come out to fix those items, which the company said they would, never did. We will move forward with this knowing we will not recommend this company to anyone we know or come across. Your company was hard to work with and not pleasant trying to contact during the years.
R[redacted] C.

Thank you for your response.  It is never our intention to keep anyone's security deposit.  StressFree Property Solutions does not receive any funds not returned from Security Deposits.  StressFree Property Solutions receives a small monthly payment to manage the property and ALL other funds go to the Owners to cover deductions.  We are willing to discuss any deductions from your Security Deposit with you if there is any dispute.  As a point of fact, we checked out another Tenant from another property last week and they received their full security deposit as the property was completely ready for the next tenant with no repairs, damages, cleaning, etc.  Please email us if you have any deduction items that you are disputing and we will reviewing the check out notes and pictures to verify.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

We have received your request and apologize for any delay.  There were delays getting information from the Owners at checkout.  Your security deposit will be completed and processed today.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Good Afternoon.  Here is our complete response to your complaint including supporting leases and other documentation.General StatementThank your for your input and we understand your frustration.  Life has become expensive and seems to be increasing every day for all of us.  Our goal...

is not to take advantage of anyone and provide quality service  for our owners and tenants alike.  We did discuss in great detail all the terms of the agreement with your Real Estate Agent prior to any signatures or funds from your part and all parties agreed to the arrangement.  I feel that some of your comments in the complaint are harsh and uncalled.  We are willing to discuss any charges on your account that you feel do not match the contractual lease agreement and obligations. However, we believe that all charges to your account and disposition of security deposit are valid.  Property condition and Security DepositIt is our expectation that when a property is vacated by a tenant, that the property be left in a condition that is ready for the next tenant.  We have emailed you a breakdown of the charges and deductions from your security deposit already and you can see that the deductions exceed your security deposit and you have an outstanding balance the is still due.  Prior to you taking possession the house was professionally cleaned, Professional carpet cleaned and the in the interior wall of the entire home were painted.  There were also numerous repairs that were completed prior to move-in.  Upon move-in, you  reported the garbage disposal and ceiling fan were not working properly  and we quickly resolved those issues at no cost to you..  I will be attaching your entire accounting for your review.[redacted] FeesAs explained and discussed with both you and your agent prior to lease signing and specified in the Special Provisions of the lease agreement, [redacted] fees were NOT included in the base rent and would be charged monthly in addition to the base rent.  You agreed to this prior to signing the lease agreement and signed the lease agreement which I will also be attaching to the file for reference.  Repairs/Maintenance There were 4 reported service tickets reported by you during the term of the lease.  1 - Mouse Droppings - 09/28/2013 ( 6 months after move-in).  Based upon the Standard [redacted] Lease Agreement, the tenant is responsible for on going extermination if required during the lease.  There were no mice droppings reported by any tenant or maintenance staff prior to you taking possession.2 - Roof Leak - 02/20/2014 - Roof Leak reported.  At that time, you did not want to pay the Tenant deductible as specified in the Lease Agreement and cancelled the ticket3 - Roof Leak - 03/17/2014 - Roof Leak reported again.  We agreed to split the tenant deductible and had the roof repaired by a professional roofing Company4 - AC Not Cooling - 10/14/2014 - After several attempts to contact you and just leaving voice mails, we were finally able to get in touch with you and schedule the repair.  It is our policy not to enter an occupied house unless someone is there to represent the tenant over the age of 16.  This protects all parties.  As soon as we were able to schedule with you, we were able to get this resolved for you.[redacted] ViolationsThere were 2 [redacted] Violations received during the term of your lease:  (1) Cleaning of Exterior and (2) Yard needing mow and edge.  We do expect tenants to take care of the outside and inside of the house.  All that was required was washing the outside of the chimney with a hose.  This was our responsibility to maintain the cleanliness of the property both inside and out. Monthly StatementsWe do provide monthly statements emailed to each tenant as a reminder.  We have found that by sending tenants emails 8-10 days prior to rent being due helps remind them of rent being due and thereby saving tenants charges in late fees.  Since we have started this process of reminding tenants each month, the number of on time payments have increased and the amount of late fees charged to tenants has gone down.