We installed the new heating system for [redacted] 5/29/ [redacted] called 1/15/to inform us he had no heatWe went to his home the very same day to diagnose the problemOur serviceman called the manufacturer tech line from the home and was instructed by the manufacturer: Tech-support recommended recovering system flushing with nitrogen and rechargingIf problem continues replacecompressor and strainers (case number ***)We went back to the customer the following day to perform the above serviceThat did not repair the problem so we arranged express shipping from the manufacturer and replaced the unit the following dayWithin two days of the initial no heat complaint the customer had a complete new system installedOn 1/22/the customer called to inform us the upstairs unit was not heating the roomWe went to the customer's home the very same day and found the unit was indeed working properly but the temperature outside was too cold for efficient system operation which does happen with heat pump systemsWhen the temperature falls below a certain temperature the homeowner needs to switch to auxiliary heatOn 6/23/ [redacted] called about the system leaking when the air conditioning was turned onOur technician found that the drain line had come apartHe repaired it the same day.Each of these above calls were completed at no charge to the customer, including the call where nothing was wrong with the unit [redacted] had called on 12/8/for a no heat issue and scheduled us to come look at the unit on 12/10/He then called later that afternoon to cancel the visit because something had come up and said he would call back when he was ready to rescheduleWe assumed the unit was running fine all winter since we did not hear back from him until he called todayI spoke to [redacted] myself this afternoon and assured him we would come out at no charge to diagnose the problemWe are going to his home on Wednesday 4/1/as per his schedule
My central AC suddenly stopped working on nite of July 3rd..who are you going to call??? Certainly not AC Busters!! I was fortunate that Chris from AIC Alarm told me to call RJ GrohnerI placed a call @ 9:PM and Ryan returned my call within min...he was well spoken and politeHe was in Dingmans Ferry and the weather was inclement...raining heavily !! Approx ETA was 45min to hr.....he explained fees involved after which I stated let's go !True to his word at 10:45PM Ryan arrived professionally dressed and ID at the ready.He quickly returned that a mouse or chipmunk had built a nest and that a direct power coil was required as he showed me that the top seal was broken and loose connections .He installed a new unit and it worked flawlessly....he was a sincere,polite and knowledgeable young man.As a physician I encounter many people of which I generally am a good judge of characterI wish there were more individuals like Ryan .I am afflicted w/ progressive multiple sclerosis and cannot tolerated heat nor cold....RJ Groner (and the public) is fortunate to have Ryan SIt was 11: PM !! Sincere thanks
R J Groner INC is by the far very professional & reliable companyThey are sufficient , prompt , experienced, truthful and honest ! Each time I have called them they have been on time if not early that's a plus ! They go above and beyond to help you and find the best possible solution without hurting your pocket ! RJ Groner is the way to go!
From the time our air conditioning unit broke until the new unit was installed everyone at RJ Groner was exceptionally professional Mike and Wayne answered all of my questions clearly They were prompt and very courteous I would highly recommend RJ Groner to my family, neighbors, and friends Excellent Service
We installed the new heating system for [redacted] 5/29/ [redacted] called 1/15/to inform us he had no heatWe went to his home the very same day to diagnose the problemOur serviceman called the manufacturer tech line from the home and was instructed by the manufacturer: Tech-support recommended recovering system flushing with nitrogen and rechargingIf problem continues replacecompressor and strainers (case number ***)We went back to the customer the following day to perform the above serviceThat did not repair the problem so we arranged express shipping from the manufacturer and replaced the unit the following dayWithin two days of the initial no heat complaint the customer had a complete new system installedOn 1/22/the customer called to inform us the upstairs unit was not heating the roomWe went to the customer's home the very same day and found the unit was indeed working properly but the temperature outside was too cold for efficient system operation which does happen with heat pump systemsWhen the temperature falls below a certain temperature the homeowner needs to switch to auxiliary heatOn 6/23/ [redacted] called about the system leaking when the air conditioning was turned onOur technician found that the drain line had come apartHe repaired it the same day.Each of these above calls were completed at no charge to the customer, including the call where nothing was wrong with the unit [redacted] had called on 12/8/for a no heat issue and scheduled us to come look at the unit on 12/10/He then called later that afternoon to cancel the visit because something had come up and said he would call back when he was ready to rescheduleWe assumed the unit was running fine all winter since we did not hear back from him until he called todayI spoke to [redacted] myself this afternoon and assured him we would come out at no charge to diagnose the problemWe are going to his home on Wednesday 4/1/as per his schedule
My central AC suddenly stopped working on nite of July 3rd..who are you going to call??? Certainly not AC Busters!! I was fortunate that Chris from AIC Alarm told me to call RJ GrohnerI placed a call @ 9:PM and Ryan returned my call within min...he was well spoken and politeHe was in Dingmans Ferry and the weather was inclement...raining heavily !! Approx ETA was 45min to hr.....he explained fees involved after which I stated let's go !True to his word at 10:45PM Ryan arrived professionally dressed and ID at the ready.He quickly returned that a mouse or chipmunk had built a nest and that a direct power coil was required as he showed me that the top seal was broken and loose connections .He installed a new unit and it worked flawlessly....he was a sincere,polite and knowledgeable young man.As a physician I encounter many people of which I generally am a good judge of characterI wish there were more individuals like Ryan .I am afflicted w/ progressive multiple sclerosis and cannot tolerated heat nor cold....RJ Groner (and the public) is fortunate to have Ryan SIt was 11: PM !! Sincere thanks
R J Groner INC is by the far very professional & reliable companyThey are sufficient , prompt , experienced, truthful and honest ! Each time I have called them they have been on time if not early that's a plus ! They go above and beyond to help you and find the best possible solution without hurting your pocket ! RJ Groner is the way to go!
From the time our air conditioning unit broke until the new unit was installed everyone at RJ Groner was exceptionally professional Mike and Wayne answered all of my questions clearly They were prompt and very courteous I would highly recommend RJ Groner to my family, neighbors, and friends Excellent Service
Great serviceAppointment was easy to schedule, rep turned up on time, answered by questions and serviced my unitBTW, price was great:)