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R J K Construction, Inc.

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Reviews R J K Construction, Inc.

R J K Construction, Inc. Reviews (12)

Suzanne K***
VP, RJK Construction, Inc
***@RJKconstructioninc.com
February 13,
*** ***
The Revdex.com
RE:
ID of *** (*** *** ***, *** *** *** ***, Fairfax, VA
***)
Dear
*** ***,
Thank you for the opportunity to
reply to *** ***’s additional comments for the fourth timeWe apologize
if we have upset *** *** by complying with the Revdex.com request for evidence
We at RJK Construction, Inchave
completed the terms outlined in the DESIGN, PLANNING AND BUDGETING retainerTherefore,
it is our position that as a result of all the evidence provided in past
responds, showing the work performed, we will again and will continue to respectfully
declined *** ***’s request to refund her Non-Refundable Deposit, as work
was performed and completedOverall, our firm position towards *** ***’s
request for a refund with any money will continually be respectfully decline
Please feel free to contact me with
any further questions, thank you
Suzanne
CC: *** *** (***)

Suzanne
K***
VP, RJK Construction, Inc
***@RJKconstructioninc.com
January 31,
Idenia
Campbell
The Revdex.com
RE:
ID *** (*** and *** ***)
Dear
*** ***,
Thank you for the opportunity to
reply to *** and *** *** complaintIt is with the utmost
sincere regret that we inform you that after years in business,
unfortunately, RJK Construction, Inc(“RJK”) have close our doors and cease
business operations. The result is that RJK has no resources, and
cannot afford to continue to work on any of its projects, including *** and
*** *** warranty request
This is most disappointing to us, as we had repeatedly contacted both the
drywall Company (** ***) and the flooring Company (*** ***),
prior to closing to honor their warranty at *** *** **We can’t express
my deepest regrets, as this letter has to be the most difficult thing we have
ever had to doWe have always operated with the strong motto “Building
Customers for Life”, RJK has never walked away from a project, we have always
endured through the difficulties and followed through to complete all projects;
however, after years of business we have no other option except to shut down
and close our business
This hardship not only affects you, but RJK’s employees and their families as
well, whom no longer is employed with RJK. This tragedy has had a profound
affect with Suzanne and me, with our own physical, mental, and financial
health. We both have suffered severe stress and anguish over this
situation, as well as personal financial loss as we have tried to overcome and
cover the business losses with our personal funds.
Fortunately,
we would like to provide you with the two Companies information and ask that
the Revdex.com with **and *** *** file a complaint with them to force them to complete
their work
Lastly,
with my most genuine empathy and humility, we apologize to *** and *** *** for this reality
Sincerely,
Suzanne
Contractor
contact information:
** ***
*** *** ***, Annandale, VA ***
Emerson Sejas , Owner
Cell: ###-###-####
Office: ###-###-####
Fax: ###-###-####
E-mail: ***
Web: www.emconstructionva.com
*** ***
*** *** ***, Alexandria, VA ***
Phone ###-###-####
Fax ###-###-####
***
***
*** ***, Sales Manager
Cell ###-###-####
*** *** ***
*** *** ***
Phone#: ###-###-####
*** *** ***

Suzanne K***
class="MsoNormal" "text-align:right" align="right">VP, RJK Construction, Inc
***@RJKconstructioninc.com
January 31,
*** ***
The Revdex.com
RE:
ID of *** (*** *** ***, *** *** *** ***, Fairfax, VA
***)
Dear
*** ***,
Thank you for the opportunity to
reply to *** ***’s complaintWe are true sorry *** ***’s feelings
were hurt when we at RJK Construction, Inc(“RJK”) withdraw and revoke the 2nd
contract (***-***_***_CONTRACT_w-EXHIBIT A, B, C, D; Labor Contract) sent
to **and *** *** on June 23, We at RJK were extremely disappointed
that the situation could not have worked itself out; given *** *** could
have move past her fear of your prior experience with another contractorIt was
with great angst and regret that RJK had to conclude that regardless of our
efforts this is not going to be an amicable relationshipThe lack of trust ***
*** repeatedly conveyed towards RJK had us concerned, therefore, we are
apprehensive in placing ourselves in a situation that starts off with
discussions about RJK walking off the job site, *** *** threating to
take RJK to court and we have not started yet, etcThe fact RJK had to have repeated
conversation to convince *** *** to trust RJK and claim her down when she became
irate, lead us to make a decision best for our Company, our Staff, our Crew,
and our subsThe decision was something that we, RJK, had not taken lightly
and it is by no means something that was intended to happenHowever, based off
previous conversations with *** *** and the evident hesitation she had and
comfort level that is seemingly felt between both parties, we, RJK, feel it is
within the best interest for both of us not proceed with the labor contractOverall,
we were not willing to provide the labor or services in connection with the
Renaissance Program and the renovation and construction work on Old Lee
Hwy, Fairfax, VA ***Therefore, RJK
withdraw and revoke the Labor Contract (***-***_***_CONTRACT_w-EXHIBIT A,
B, C, D) sent to **and *** *** on June 23,
*** *** requested their DESIGN,
PLANNING AND BUDGETING Non-Refundable Deposit refundedAs RJK had completed DESIGN, PLANNING AND
BUDGETING contractual worked Contract, we therefore, respectfully declined ***
***’s request to refund her Non-Refundable Deposit, as work was performed
and completedPlease refer to attached emails and attached signed Contract and
proof of work performed, in addition please refer to Desire to Retain
Contractor for DESIGN, BUDGETING, AND PLANNING contractPlease see attached
email from ***, with a scanned PDF document sent to us on Tuesday
3/18/at 1:PMWe ask that you please refer to page and 11, titled:
DESIRE TO RETAIN CONTRACTOR FOR DESIGN, BUDGETING, AND PLANNING
I agree to explicitly abide by and
follow the terms enumerated in the Outlined Purpose Estimate for Designing
Planning, and Budgeting; which is not a contract and is not intended to be a
contract or become a contract, and desire to move forward to the retainer
phase of the projectBy signing below, I am agreeing to retain
Contractors services to develop a design and assist me in planning and choosing
Products for my Project to reflect Outlined Purpose EstimateBy
undertaking, the design process and choosing Products Contractor will be able
to give me a detailed Scope of Work with a fixed price for the ProjectI
understand the retainer fee for that service is non-refundable, however,
should I desire to have Contractor go ahead with the Project, and then the
non-refundable retainer shall be applied toward the price of Execution of The
Scope of Work Contract, unless is requested by OwnerContractor reserves
the right not to move forward to the next phase
With
that said, we again stand by our decision not to refund the non-fundable
deposit, as RJK completed the contractual DESIGN, BUDGETING, AND PLANNING retainer
agreementPlease see the following attachments as poof; to include:
Your
product outline to include Products by name and stock number
Your
conceptual designs for **& *** ***- Interior- Front Porch Repair
and Remodeling
Your
new surveyed Plat
Your
payment outline for the bank
Your
Zoning set backs
Your
detailed contract (see separate email)
All of these items have fulfilled and
exceeded our Design, Budgeting, and Planning contractual retainer obligationThe
*** provided these documents to the bank in connection with the Renaissance
Program with the City of Fairfax and utilizes them completed the work, last
fall RJK had placed in more than
the allotted hours outlined in the contract, to include additional man-hours
and man-power for this project, to include writing their detail Labor Contract (***-***_***_CONTRACT_w-EXHIBIT
A, B, C, D); which RJK had not been paid for and we have considered this a
lossPlease feel free to contact me with any further questions, thank you
Suzanne
Attachment:
email, signed Contracts, List of items (1-6) outlined above, & (***-***_***_CONTRACT_w-EXHIBIT
A, B, C, D), which was invoked

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
[redacted],
It does not take a genius to know that posting someone’s
account number on an unsecured website may not make the most sense. The check is
still posted – 1 week later the check is still on this website for anyone to
copy the account numbers steal our identities to open other accounts etc. I am
still waiting for the Revdex.com to take this file down from the
website. It is posted all over the Revdex.com site that we are not to post sensitive information that could potentially harm individuals. It also notes that the Revdex.com reviews complaints to remove sensitive information - when is this going to be done.
To respond yet again to Ms. K[redacted], we still maintain the
position that there was no agreement between myself and RJK. I was told by **.
K[redacted] that the money was a retainer to get on their schedule. I was told by
**. K[redacted] that the money would be taken off the top of the project and to not
worry about it. There was no mention of the other information in the document
such as “non-refundable” etc. As I had stated before, had I known this we would
not have signed the document. Unfortunately in this case I took **. K[redacted] at
his word which was clearly a mistake. The K[redacted]’s are clearly untrustworthy
people.
Lastly, Ms. K[redacted] has believes that she has shown some
burden of proof. Proof of what? That I wrote a check? We would not be having
these discussions if I didn’t the check. Obviously I WROTE THE CHECK! That was
admitted to BEFORE it was just casually posted on an UNSECURED website by Ms.
K[redacted]. So other than exposing my family – to include my mother who has not
been involved since day one – to identity theft, fraud, etc. please tell me
what you have proven? 
Regards,
[redacted]

[To assist us in bringing this...

matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I am the property manager for this property and filed the complaint on behalf of myself and the homeowner. I was placed on the contract, as you will find attached. RJK knows full well who I am, and now they have resorted to lying to the Revdex.com just as they did to [redacted]'s [redacted] and myself. Please review the attached contract and note my name and contact information on every single page of the contract. The homeowner will be more than willing to resubmit the exact same complaint if that is necessary according to the Revdex.com.
Regards,
[redacted] and [redacted]

The person who wrote this complaint is not a homeowner that we have a contract with. Also, her listed address is in Maryland and we are not licensed to do business in Maryland. Anyone with concerns regarding this review may call our office at ###-###-####. Thank you.

All companies below have legal lien rights on your home, due
to a contract they wrote to perform work on your property. With that said, you as
a consumer have rights to have defective work rectified by the company that performed
the work and supplied the materials at your home; to include the fact they were
PAID in FULL (all checks were written with your address in the memo). We encourage you to file a Revdex.com complaint on the companies, as
they refuse to comply with their warranty and VA law. They both are still in
business and RJK is not.
Contractor contact
information:
[redacted]
[redacted], Annandale, VA [redacted]
[redacted] , Owner 
Cell: ###-###-####
Office:  ###-###-####
Fax: ###-###-####
E-mai[redacted]
Web: [redacted]
[redacted]
6314-F Gravel Avenue, Alexandria, VA 22310
Phone ###-###-####
Fax ###-###-####
[redacted]
[redacted], Sales Manager
Cell ###-###-####
[redacted]
[redacted]
Phone#:
###-###-####
[redacted]

The property manager is asking for $2,000, claiming that she lost
money because she could not have renters because the project was not
completed in time.We at RJK Construction gracefully decline refunding any
money due to the following evidence that the property manager was able
to accommodate renters, therefore not losing income.1. Email 4/16 7:16 pm - The property manager corrected us in saying that "We
have tenants coming, not movers." This proves that she had tenants moving in that
weekend.2. Email 4/18 9:59 pm - After a thorough walk through, a
follow up email was sent to the property manager confirming our commitment to working between 11-4 pm and proper cleanup daily to accommodate her tenants. 3. Email 4/24 5:09 pm - Email confirming that the property manager allowed us to work until 4 pm.Please feel free to call us at the office at ###-###-#### to discuss any other concerns or questions.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
We are rejecting this response because we signed a contract with RJK Construction, not the companies that RJK hired to do the work. In the emails sent by RJK regarding the warranty work, we were never notified that these companies had failed to respond. This experience has been extremely frustrating.
Regards,
[redacted] And [redacted]

Review: Contractor performed work outside the scope of contract without a written cha**e order.

Contractor later bill us for that work, which we had not agree to.

When we refuse to pay for that cha**e, contractor threatens to stop work on the whole contract.Desired Settlement: Contractor to resume and complete work accordi** to schedule as per contract.

Business

Response:

Review: Initial Quote: November 21, 2013

Second Meeting: January 7th, 2014

Contract Sign: January 13th, 2014

Initial Quoted Time for Items to arrive: 3-5 weeks after signing...had to hound [redacted] for updates, dates, timeframe for work, etc. Mind you, that every 3 weeks we do not have the room done, we are losing 800$ in additional rent.

Second quoted time for items to arrive: 7-11 weeks after signing (4 weeks longer if we got the doors painted by the company)

Actual time for items to arrive: March 19th: 9 weeks after signing

Actual Start Date: April 10th, 2014

Planned End Date: April 17th, 2014

Final Walkthrough: April 18th, 2014

Second Final Walkthrough: April 28th, 2014

Actual Final Walkthrough: May 9, 2014 TWO HOURS LATE

Time to finish from Initial Meeting: 24 weeks/6 months

Time to finish from contract signing: 17 weeks/4.25 months

Reasons for things being late, not showing up, being damaged:

The contractor is great with big projects but just is not detail oriented

[redacted] did not deliver

We don’t know

The assistant is new

Contractor was sick, yet I was told by someone else that he was on 5 other jobs and was on another job instead of ours

This project was on the cheaper end of their docket

Dust settles...yet there was no evidence of dusting or cleaning anything and it had been dusted two days prior

In a meeting

Traffic

No explanation

Got caught up

[redacted]: I had to request on a weekly basis that she e-mail invoices, updated contracts, shipping information. Had to conference with her and her manager in order to get answers and was promised I would be contacted weekly with updates...that did not happen. I got nothing unless I e-mailed.

[redacted]: Full of excuses. Blamed everyone else and never really gave me a straight explanation about anything. Was “in meetings” 75% of the time I called her. Would tell me she would call but it would be the following day or late in the evening.

[redacted]: He was excellent when I met him the first three times. During the initial consultation, the second meeting with [redacted], and when he introduced me to his “best guy” [redacted] who would be there every day (Not True) and his assistant [redacted] (who was there whenever I came by).

Team: Did not start until after 12noon almost every day and ended early. Did not fully clean the apartment once they had to remove the plastic coverings due to tenants occupying the remainder of the condo.

[redacted]: Very passive aggressive and never answered any of my e-mails. She passed everything off on [redacted].

We have a condo that is used as a temporary corporate rental, with new tenants every 2-3 weeks. We had a need for 3 total sleeping areas and decided to put in sleek and modern track and barn doors in the dining room area to make a third room. We spoke to three different companies, and chose RJK due to the initial meetings with [redacted] and him telling me it was a family business and they used all English speaking guys (I had communication issues with my last project) and would put his best guys on my job and not any other jobs. RJK was not the cheapest, but seemed the most personable. After the first week, I had doubts but continued because [redacted] was so personable and had a great portfolio. The contracts had errors at least the first five times it was sent to me. The hardware had to be changed. The doors were ordered and after several weeks RJK found out (as if they had never dealt with a door company before...) the lead time would be extended an additional 4 weeks if the doors were to be stained...which they were always meant to be. RJK told me they would take on that burden and do it themselves. The doors arrived or got damaged in the warehouse (could not get a straight answer) and this was not disclosed to me until about a week before the estimated start date. They somehow managed to “give a talking to” someone at the door company and get the doors that took us over 2 months to get...in 2 days. They then stained/painted them and did a horrible job. I was told this was just what happens with paint like this...Obviously flawed and cheap looking. I found out the hard to find door tracks were bought from [redacted]. When I came for the final walkthrough, all the hardware is brass. Bright shiny gold, where it should have been satin nickel. Again, they had this hardware for a few weeks before the start date and never told me, but went ahead and installed the blatantly wrong finish. When I asked about it I was told “oh yeah we have the right color ordered.” Which made me wonder why I took off work yet again, to come to a final walkthrough that wasn’t final and they knew it the whole time. Not to mention the hardware was very poorly installed, one was faulty, not flush, and the tracks were wobbly. Also, the ceiling was half touched up with a yellow paint and half left white...unimaginable. On top of all these obvious mistakes/oversights, the two outer doors were meant to be stationary and secured so the lock would be functional and create a private space. Well, the very pricey doors had two additional holes drilled in them for pull c[redacted] (yes, the gold ones) which should not have been there. The doors were not to have hardware on the outer two doors, as they didn’t need them and added to the sleek look. So when I brought this up to the project manager she said “It isn’t that I don’t believe you...but let me call [redacted].” Late the next day I did not hear back from her so I called and left a message. She called me back and told me that I was right and they will go to the hardware store and find something to stick in the track to make the doors immobile...This is not secure and does not solve my extra holes in the door problem. Still no apologies or actual explanations for the oversights. So needless to say, I was upset that I had been duped again and again and drove 50 miles for nothing. I did not give them the final labor check as the work was not completed. I was called and attempted to be persuaded to go ahead and pay them and just go off their warranty for them to return...Given their dishonest track record I was not about to give them the benefit of the doubt. The hardware was to come in the week of the second final inspection (April 28) and I would get a call. I did not get a call so again I called the project manger and she told me the hardware came in, but not the pull cups. She said they would be overnighted and would arrive on a Thursday so we can schedule the third Final walkthrough and fixes for that Friday. This was a requirement because we had three tenants coming in the Saturday, which we had to delay two weeks already (thus losing over 800$ in rent), and we needed the third bedroom completed. I did not get a call until Thursday evening telling me “[redacted] never delivered the pull cups”...sure let’s blame [redacted], I am sure it wasn’t that someone forgot to order them entirely... So I said OK, let’s go ahead and finish everything else Friday as planned at 11am. I took off work last minute, and rushed through traffic to get to the condo at 11am. 11:10 no one shows up and I call project manager and leave a message. 11:15 I call the office and the assistant told me only one guy was coming and he was stuck in traffic. I wanted an ETA so she called him and called me back saying he would arrive around noon. This is AN HOUR late, and the assistant had no apology or response so I just hung up...I got a call from the assistant at 12:15 that he will not show up until 1pm...this is TWO HOURS late. Once he arrived, he did not apologize. We went over the fixes he will do. I mentioned he has to be done by 4pm (the time frame allowed while tenants are occupying the residence is 11am-4pm) he said he should be done by then. I mentioned it should have started at 11am and he said “Yeah...well...it seems like everyone was off work today and driving around.” No apology. I drove around and didn’t hit any traffic, and there is nowhere he was possibly coming from that would be two hours away in the middle of the day. So the project was finished that day, and I did the final walkthrough. I made it clear that I was not satisfied with the paint job on the doors or the walls but that I did not want them to return and fix it. I gave the final check and asked for a receipt. I got an e-mail from one of the owners (who I had not been able to contact any time when I needed help or clarification) stating our check did not clear. After contacting the homeowner, there was an issue with funds transferring and I attempted to immediately remedy the situation. She was quite demanding that we get back to her immediately...yet I had never heard back from her or anyone when I had issues over the past several months. I informed her I would be out of town and would try to get the wire xfer done ASAP. I sent her three e-mails updating her with the progress to be as honest and communicative as possible. The final e-mail to her stated it wouldn’t get done that week but she would have the tracking information by Monday, to which she very rudely responded. She was disrespectful, demanding, and accusatory and requested to speak directly with the homeowner. Mind you, I had told her to call me with any questions at any time and I never got a call, just a poorly written (grammatical and spelling errors galore) email. I tried calling her office and her cell numerous times to no avail. The homeowner, who was overseas, had to transfer from a different bank and had to search for the information to send it because she did not provide us with the necessary information to complete a wire transfer. I then asked for the third time for a receipt of payment as well as copy of the final walkthrough...I have not heard anything back. My phone calls are not answered and nor are my emails. I assume once they received their final payment for a terrible job, they have decided to shun us. I have tried to hard to keep my cool this entire process and give them the benefit of the doubt, but I cannot let this go. I will not be disrespected, ignored, lied to, played, taken advantage of, and deceived by a supposedly reputable company. I never got a hold of the owners/managers until the one of 5 checks bounced. I want to share this information so the next person looking for a remodel knows what they are getting into, and just what kind of a business is being run here. The deception and lack of communication continued for months, and thus I am convinced this is not a one time bad luck experience with this company. They did not deserve the money we gave them for the labor, and I fully believe they overcharged us for the materials that were defective in the first place.Desired Settlement: Requesting 2000$.

$2,670 is the total cost of the labor. We lost out on $800 in rent for every 3 weeks beyond the initially discussed end date. I had to take off of the other job I was doing to be there for what was not actually final inspections including an hour drive each way, this happened a total of four days which I had to not work in order to drive to and from the site unplanned beyond completion estimated date. We certainly feel entitled to beyond all of these numbers totaled up considering the emotional hassle and intense inconvenience and disrespect received. Money seems to be the only way to get any response or attention from this company, thus we feel it is the best course of action.

Also, we would like a sincere apology and recognition of all the errors made on their part.

Finally, we request the receipts of payments and a copy of the final walkthrough. Once they received the wire transfer, we have heard nothing from anyone in the company. Basically they got their money and ran. We need these items for accounting purposes and are fully entitled to said items, and they are being withheld. We have no desire to have them return the property, as we do not trust their integrity or dedication to a job well done.

Business

Response:

The person who wrote this complaint is not a homeowner that we have a contract with. Also, her listed address is in Maryland and we are not licensed to do business in Maryland. Anyone with concerns regarding this review may call our office at ###-###-####. Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am the property manager for this property and filed the complaint on behalf of myself and the homeowner. I was placed on the contract, as you will find attached. RJK knows full well who I am, and now they have resorted to lying to the Revdex.com just as they did to [redacted]'s [redacted] and myself. Please review the attached contract and note my name and contact information on every single page of the contract. The homeowner will be more than willing to resubmit the exact same complaint if that is necessary according to the Revdex.com.

Regards,

[redacted] and [redacted]

Business

Response:

The property manager is asking for $2,000, claiming that she lost

money because she could not have renters because the project was not

completed in time.We at RJK Construction gracefully decline refunding any

money due to the following evidence that the property manager was able

to accommodate renters, therefore not losing income.1. Email 4/16 7:16 pm - The property manager corrected us in saying that "We

have tenants coming, not movers

Review: RJK Construction has failed to live up to their warranty, despite promises to do so multiple time via phone calls and emails.Desired Settlement: Just finish the job, that's all. We've been waiting way too long, and have been very patient so far.

Business

Response:

Please find attached a signed affidavit from

our homeowner, recognizing that their job has been completed, to include the

work described in the complaint filed.

This job was completed in April 2012; and on

December 16, 2012, the homeowner emailed RJK Construction, Inc. to notify us of

warranty issues with the cabinetry. The pre-existing floor and ceilings are not

plumb, level, and square in the home and that she did not like the fact that

the left side of her stove was 1/4" off due to the home’s pre-existing

state. This was expressed to both homeowners

during our whole remodeling process and they elected not to spend the money to

remedy the issue and were both made aware we would install the kitchen

cabinetry to the best of our abilities. However, later we received a call from the

homeowner to inform us that she did not like the aesthetic of the stove being

off, and that she wanted the matter to be corrected. RJK Construction, Inc.

agreed to come fix the matter, and did so. As a result the tile work was off,

and the homeowner once again requested we come back, this time to correct the

tile. Last week, we again returned to their home, well after our one (1) year

warranty, to complete this task. This is confirmed in the attached affidavit.

Overall, **. and [redacted]’s kitchen was

completed in full and they were able to use their kitchen. Any warranty issue they

have requested has been completed, but rather this was a matter of aesthetics.

It did not prevent the [redacted]’s from using their kitchen, and was a matter of

personal preference. All work was completed without charging the homeowner for

their request.

The repair request was brought to our

attention, and after multiple tries to schedule a date for repair we were able

to come into their home to correct the requested aesthetic work. We then received another email from the

homeowner, well after our warranty period had ended, stating they were not

happy with the repair. We again tried to repeatedly arrange a date with the

homeowner to come back to again correct tile and grout work.

As of last week, we have completed the

requested work, thus completing the job above and beyond what we guarantee.

We request that this complaint be removed from

our Revdex.com Reliability report, and closed.

Thank you for your time, and we hope this can

be resolved soon.

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Description: Home Improvements

Address: 4010 University Dr Ste 104, Fairfax, Virginia, United States, 22030

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