R J Wheels

Review: I called because my dash board was jumping and my car would not start. So I had my car towed to rj wheels where they said they would be happy to help me. My car was complete the next day when I drove the car home that evening I was having the same issue of the dash board jumping. So I called them back and they said to bring the car in and he will take care of it. I dropped the car off told him it must have been the wiring the did to fix it in the first place. [redacted] said ok he will take care of it. [redacted] called later that afternoon and said he really couldnt figure it out it may be a battery issue but the battery is fine is what he told me. I said if you dont know what it is I will just pick it up I thought it was wiring because you guys said you had to replace it all and its still having the same problem. So I went to go pick up my car he said I had to wait he had to type up a bill and he said for them trying to figure out what was wrong with it and this is after I already paid 600 dollars when I first brought it in and it was only 42 dollars so it wasnt the money because I already paid over 600. So I said that is not right I already paid you to figure out the problem and I am still having the same problem. [redacted] argued that the car wasnt working was the problem wasnt the dash and the problem was the car didnt start and the problem was both which he said he fixed. [redacted] went on to tell me its people like me trying to scam money (after I already paid 600$) and that he didnt need my business because Im from out of town anyways so I said is that why you are ripping me off and he said yes if you dont pay ill drive your piece of st in the garage and you wont get it. And mind you this is after I already paid 600 dollars, and he said I was trying to rip him off 42 dollars? The whole point he never fixed the issues and got a free 40 dollars out of me. [redacted] was very rude and he ended here are your keys get out of my shop and I said I wanted the owners number and he said he owned the company......Desired Settlement: I want my 42 dollars back for him not fixing the problem and an apology from [redacted].

Business

Response:

On August 3, 2012 we refunded Mr. [redacted] the $42 he requested. As General Manager of the R J Wheels business I have discussed Mr. [redacted]'s complaint with [redacted], our Service Manager, about his statements. I extend an apology from myself and [redacted] for his remarks.

Review: The issue has to with my emergency brake which worked fine before I brought my car to RJ Wheels for repairs.Some of my repairs included getting new brakes on the front and back of my car.When I got my car back I noticed my emergency brake was not working. I called RJ Wheels and I brought the car back. I waited over an hour and got my car back and noticed the emergency brake still did not work. I called them again and they said I would have to bring the car back two or three more times to be adjusted.That was not acceptable to me because every time in the past I had new brakes put on the car I never had issues with the emergency brake.I brought the car to a few other places, got some estimates and the place I brought it to be repaired, fixed it the first time. I did not have to go back to them two or three more times to have it adjusted.I had to spend an additional $151.84 on top of my repair bill of $1,152.94.I sent the business mgr. at RJ Wheels copies of the paperwork because I want a refund of $151.84. It has been three months and I have not heard back from anybody.During those three months I called the business mgr. a few times,but my calls were never returned. I am being ignored about this matter and that is why I contacted the Revdex.com.Desired Settlement: I want a refund for $151.84. Why should I have to pay extra money for something that RJ Wheels screwed up and could not repair??

Business

Response:

I would like to appologize to Mr. [redacted] for the extreme delay in responding to his complaint, I have had it on my desk for several months and have not taken care of it due to other matters. Mr. [redacted] has been an excellent customer.

My delay in responding was in part due to conflicting reponses from my staff. I just examined the mechanical details of the parking brake system and discussed it with a different senior member of our staff and concluded that we did not deal with the partking brake properly. Therefore, I am refunding Mr. [redacted] his requested $151.84 immediately by check in todays mail.

Of note, we have made changes to our staff to preclude this sort of problem in the future. We hope to retain Mr. [redacted] as a cutomer and to this end I am sending him a certificate for three free oil changes for his inconvenience. I have discussed this matter with [redacted], our new Service Manager at the Polaris Service Center.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9098706, and find that this resolution is satisfactory to me.

Regards,