R J's Auction Svc

Complaint receivedI have alerted the appropriate individual at MathWorks who can remove your contact information from our email listsI will follow up asap to confirm the action has been taken placeRegards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] It was ordered directly from the MathWorks website; however, I am unable to produce purchasing verificationIncidentally, the place of purchase is irrelevant as I could have purchased it anywhere and my complaint would still standI am clearly not the owner of the software I purchased since I am unable to resell it as I see fitTherefore, I am returning it to its owner for full reimbursementDo not force me to perpetuate the criminal act of theft that it would appear I am unwittingly a part of Regards, [redacted] ***

Complaint receivedI have alerted the appropriate individual at MathWorks who can remove your contact information from our email listsI will follow up asap to confirm the action has been taken place. Regards,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
It was ordered directly from the MathWorks website; however, I am unable to produce purchasing verificationIncidentally, the place of purchase is irrelevant as I could have purchased it anywhere and my complaint would still standI am clearly not the owner of the software I purchased since I am unable to resell it as I see fitTherefore, I am returning it to its owner for full reimbursementDo not force me to perpetuate the criminal act of theft that it would appear I am unwittingly a part of
Regards,
*** ***

Hi ***,The team here continues to work on resolving your issueYour name and email address as provided in the complaint have not been found in our systemsIn addition, given that you don't have any proof of purchase, there may be alternative methods for us to obtain proof via our systemsMore specifically, if you're able to provide any of the following additional information, it may enable us to get to a satisfactory closure for everyone:- any alternative names or email addresses that might have been used in the purchasing process- a MATLAB license number- an activation key- an order number- the actual URL of the site where the software was purchasedThank you

***, Thanks for providing more detailsWe've confirmed that the software was not purchased directly from MathWorks but rather from a bookstoreIn an effort to help you settle the issue with the bookstore, my colleague *** *** will be in touch with you directly*** will keep me in the loop and we hope to be able to help close this Revdex.com complaint to your satisfaction very soon. Regards,***

Thanks for providing the details of your complaintI will alert my colleagues in our customer service group and discuss with them how best to address your emailI will be back in touch as soon as possible. Regards,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
As glad as I am to hear that we are still working towards a resolution here, it is an interesting choice to attempt to contact me directly (using an email address I no longer use and do not recall giving my permission to send any type of correspondence)I have chosen to allow the Revdex.com to mediate this dispute for a reasonAny message attempting to circumvent official channels of contact in this case, particularly using personal contact information that I provided for the sole purpose of transaction location, is to be ignored. Now, on to the more present issue: you claim my code was purchased at a book storeI have never purchased anything at any university bookstore anywhere I have attended collegeThey price-gouge enormously compared to what you can find onlineI would be interested to know what book store it is that I bought this code at, considering I fairly clearly recall buying it online
Regards,
*** ***

Hi ***,We were unable to find any purchasing history in our systems regarding the situation you describeDid you purchase the software from an entity other than MathWorks, such as a bookstore? If that is the case, we suggest you work directly with that entity to process a returnIf you did purchase the software from MathWorks, can you please provide appropriate documentation and I will revisit the request internally.Thanks,***

Revdex.com:
I have reviewed the response submitted
by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
They have only acknowledged the initial complaintI am still awaiting their resolution; however, the Revdex.com site indicates a response from me is required at this time
Regards,
*** ***

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
It was likely purchased under the***, *** ** *** My activation key -- provided below -- was sealed inside of the unopened Student Suite packagingRequesting this required that I open the packaging and I now have no way to prove to potential future buyers that the key has not been usedI trust the request of this information is made with the understanding that the recovery of the cost of this product must now be accomplished through this channel. Serial Number***Control Number***
Regards,
*** ***