Complaint: [redacted]
I am rejecting this response because:
The response involves many statements that are untrue.
1. We provided the exact care to our flowers and sod as they directed and it still died. Our dog was sent to our parents house for six weeks so she did not urinate on the lawn. I had to immediately replace and replant the flowers in April 2016 to revive them as they were improperly planted in very poor hard soil.
2. They did return after promising to replace ALL of the sod yet just patched a couple areas and damaged the lawn. At this time we discovered the sod never took to the soil. When I told them it looked terrible and didn't not fix the problem they agreed it was a problem with the soil and gave me a date (8/2/16) to return and replace the soil and sod. We had a verbal agreement that I would pay for the cost of the new soil and they would cover the sod.
3. On August 2, 2016 Roberto and Gus of Brass Lawn Care did not come to our house as agreed. They stopped answering their phones and responding to emails. They left us with a more damaged lawn than we had before they hired us. Their quote was $1500 for the total work and they billed us $3200 yet ruined our lawn.
4. I have since had a professional company come and replace the sod, soil and some bushes. We discovered that they placed sand under the sod, not soil, which is why it didn't take. Our flowers and bushes were planted in rocks and clay which is why they didn't survive. No amount of watering or care could have saved the sod or plants. They did charge us for soil they never placed.
This company is dishonest with their work and billing process. They should not be allowed to continue doing business. It is pure theft
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The response involves many statements that are untrue.
1. We provided the exact care to our flowers and sod as they directed and it still died. Our dog was sent to our parents house for six weeks so she did not urinate on the lawn. I had to immediately replace and replant the flowers in April 2016 to revive them as they were improperly planted in very poor hard soil.
2. They did return after promising to replace ALL of the sod yet just patched a couple areas and damaged the lawn. At this time we discovered the sod never took to the soil. When I told them it looked terrible and didn't not fix the problem they agreed it was a problem with the soil and gave me a date (8/2/16) to return and replace the soil and sod. We had a verbal agreement that I would pay for the cost of the new soil and they would cover the sod.
3. On August 2, 2016 Roberto and Gus of Brass Lawn Care did not come to our house as agreed. They stopped answering their phones and responding to emails. They left us with a more damaged lawn than we had before they hired us. Their quote was $1500 for the total work and they billed us $3200 yet ruined our lawn.
4. I have since had a professional company come and replace the sod, soil and some bushes. We discovered that they placed sand under the sod, not soil, which is why it didn't take. Our flowers and bushes were planted in rocks and clay which is why they didn't survive. No amount of watering or care could have saved the sod or plants. They did charge us for soil they never placed.
This company is dishonest with their work and billing process. They should not be allowed to continue doing business. It is pure theft
Sincerely,
[redacted]