R & K Appliance Repair

RE: Revdex.com Complaint ID# [redacted] To Whom It May Concern:Thank you for informing our dealership of the concern as drafted in this Revdex.com complaintWe were disappointed to learn the work commissioned by the outside vender did not meet expectations [redacted] o purchased a pre-owned Honda Accord 4dr Sedan from our dealershipThe vehicle was purchased in “AS IS” condition with a “WE OWE” agreement statement of “Item or Service Owed” The “We Owe” dated 8/24/had two items listed to “Fix burn hole left rear seat” and “carpet rear bottom left tuck in.” The dealership sent the vehicle to an off-site vendor twice to have the seat repaired and to tuck in the rear carpet When the repair was still not satisfactory, a second vendor was engaged to improve on the seat cigarette burn repair and to secure the carpet Although dealership did take action in good faith to have the initial repairs done, the third visit was required to complete the task of repairing the seat cigarette burn satisfactorily as well as to secure the rear carpetA Rental car was offered/provided each time the vehicle was returned for service as a courtesy service.The “WE OWE” did not include the request for a second key, however, a valet key was provided as goodwill at no additional cost However, as goodwill, the dealership will provide an additional key (3rd key) with fab Christina will need to come into the dealership for that key to be cut, because the key will require programming which can take a little over an hour.It is the dealerships desire to reach a reasonable resolutionThe dealership will not be refunding the two months payments or replacing the carpet as requested in this complaintThe carpet has been properly repaired per the “WE OWE” agreementIt is our position that providing the extra key and fab, and the provision of a rental car when in service was over and above the contractual agreement and sufficient goodwill.The dealership appreciates Christina’s business and it is our best hope that with these arrangements, she will choose at some point to work with our dealership in the future.Tempe Honda Customer Relations

RE: Revdex.com Complaint ID#* *** * *** ***To Whom It May Concern:Thank you for informing our dealership of the concern as
drafted in this Revdex.com complaintWe were disappointed to learn the work
commissioned by the outside vender did not meet expectations*** ***o purchased a
pre-owned Honda Accord
4dr Sedan from our dealershipThe vehicle was purchased in “AS IS” condition
with a “WE OWE” agreement statement of “Item or Service Owed”. The “We Owe” dated 8/24/had two items
listed to “Fix burn hole left rear seat” and “carpet rear bottom left tuck in.” The dealership sent the vehicle to an
off-site vendor twice to have the seat repaired and to tuck in the rear carpet
When the repair was still not satisfactory, a second vendor was engaged to
improve on the seat cigarette burn repair and to secure the carpet. Although dealership did take action in good faith to have
the initial repairs done, the third visit was required to complete the task of
repairing the seat cigarette burn satisfactorily as well as to secure the rear
carpetA Rental car was offered/provided each time the vehicle was returned
for service as a courtesy service.The “WE OWE” did not include the request for a second key,
however, a valet key was provided as goodwill at no additional cost. However, as goodwill, the dealership will
provide an additional key (3rd key) with fab. Christina will need to come into the
dealership for that key to be cut, because the key will require programming
which can take a little over an hour.It is the dealerships desire to reach a reasonable
resolutionThe dealership will not be refunding the two months payments or
replacing the carpet as requested in this complaintThe carpet has been
properly repaired per the “WE OWE” agreementIt is our position that providing
the extra key and fab, and the provision of a rental car when in service was
over and above the contractual agreement and sufficient goodwill.The dealership appreciates Christina’s business and it is our
best hope that with these arrangements, she will choose at some point to work
with our dealership in the future.Tempe Honda Customer Relations

RE: Revdex.com Complaint ID#[redacted] [redacted]To Whom It May Concern:Thank you for informing our dealership of the concern as
drafted in this Revdex.com complaint. We were disappointed to learn the work
commissioned by the outside vender did not meet expectations. [redacted]o purchased a...

pre-owned 2012 Honda Accord
4dr Sedan from our dealership. The vehicle was purchased in “AS IS” condition
with a “WE OWE” agreement statement of “Item or Service Owed”.  The “We Owe” dated 8/24/15 had two items
listed to “Fix burn hole left rear seat” and “carpet rear bottom left tuck in.”  The dealership sent the vehicle to an
off-site vendor twice to have the seat repaired and to tuck in the rear carpet.
When the repair was still not satisfactory, a second vendor was engaged to
improve on the seat cigarette burn repair and to secure the carpet.  Although dealership did take action in good faith to have
the initial repairs done, the third visit was required to complete the task of
repairing the seat cigarette burn satisfactorily as well as to secure the rear
carpet. A Rental car was offered/provided each time the vehicle was returned
for service as a courtesy service.The “WE OWE” did not include the request for a second key,
however, a valet key was provided as goodwill at no additional cost.  However, as goodwill, the dealership will
provide an additional key (3rd key) with fab.  Christina will need to come into the
dealership for that key to be cut, because the key will require programming
which can take a little over an hour.It is the dealerships desire to reach a reasonable
resolution. The dealership will not be refunding the two months payments or
replacing the carpet as requested in this complaint. The carpet has been
properly repaired per the “WE OWE” agreement. It is our position that providing
the extra key and fab, and the provision of a rental car when in service was
over and above the contractual agreement and sufficient goodwill.The dealership appreciates Christina’s business and it is our
best hope that with these arrangements, she will choose at some point to work
with our dealership in the future.Tempe Honda Customer Relations.