Worst customer service ever[redacted] threatened to kick me out when I wanted to the warranty in writing ( [redacted] )They offered a year warrantly on the leather but wouldn't follow throughWhen moving the sofas in they made a big hole in my wall Neither delivery men apologized and pretended it wasn't their faultB [redacted] ***
April We ordered a sectional couch with weeks notice, we were told it could be done in 2-weeksWe were moving in weeks, so it was plenty of timeour move date was set and I called them to say that it could be delivered in week so they would have plenty of timeThis is where things went southI was stunned by the ignorance of these people in the furniture businessAfter many unanswered calls and messages that were never returned , I finally got the salesman on the phone to say my couch was on the truck and he gave me the drivers numberso strange but I called the driver and he said he did not have the couch but would call back lol I was told this so many times I had to laughwe were called liars by the owner while quoting his sales pitchI got another call from a driver saying he had my couch on his truck but that it broke downI of course offered to come get itHe will call me back lol ha ha, never didOne night a week later we get a call that the couch will come in minutes and we had to race home Turns out its the same guy that swears he did not have the couchWe got the couch and the delivery guys took a look at my $tip for minutes work and said " is that all you can afford" I said nothing to him and still gave him that moneyThe original sale went well but nothing else ever didThe couch fell apart and my husband was able to find better screws and redo all the screws for the bed and the sectionsit is losing fibers like spaghetti through a sievetotally substandard work but what did we expect with that terrible, nasty "customer Service" With competition as it is, I cannot believe they are still in business, they should be ashamed
Worst customer service ever[redacted] threatened to kick me out when I wanted to the warranty in writing ( [redacted] )They offered a year warrantly on the leather but wouldn't follow throughWhen moving the sofas in they made a big hole in my wall Neither delivery men apologized and pretended it wasn't their faultB [redacted] ***
April We ordered a sectional couch with weeks notice, we were told it could be done in 2-weeksWe were moving in weeks, so it was plenty of timeour move date was set and I called them to say that it could be delivered in week so they would have plenty of timeThis is where things went southI was stunned by the ignorance of these people in the furniture businessAfter many unanswered calls and messages that were never returned , I finally got the salesman on the phone to say my couch was on the truck and he gave me the drivers numberso strange but I called the driver and he said he did not have the couch but would call back lol I was told this so many times I had to laughwe were called liars by the owner while quoting his sales pitchI got another call from a driver saying he had my couch on his truck but that it broke downI of course offered to come get itHe will call me back lol ha ha, never didOne night a week later we get a call that the couch will come in minutes and we had to race home Turns out its the same guy that swears he did not have the couchWe got the couch and the delivery guys took a look at my $tip for minutes work and said " is that all you can afford" I said nothing to him and still gave him that moneyThe original sale went well but nothing else ever didThe couch fell apart and my husband was able to find better screws and redo all the screws for the bed and the sectionsit is losing fibers like spaghetti through a sievetotally substandard work but what did we expect with that terrible, nasty "customer Service" With competition as it is, I cannot believe they are still in business, they should be ashamed