[redacted] froze her account back in November for 3months Per her agreement, [redacted] was obligated to fill out afreeze form to extend her freeze before the deadline of 2/15/She failed to do so resulting in her account being charged for February, Marchand AprilOnce she realized the charges were occurring she reached out to ourCustomer Service department [redacted] did provide medical documentationbut never came in/mailed/faxed a freeze formOut of courtesy, since we didhave medical documentation our customer service department credited her accountsince she was unable to use the facility during this time I spoke to [redacted] and she wanted a full refund instead of a credit on her accountAfter reviewing her account and talking with [redacted] about the hardship of hermedical challenges, we have decided to refund her credit card for the fullamount per her request I spoke with [redacted] yesterday andresolved the outstanding issue and she was very happy [redacted] has been avalued member for years and we look forward to her continuing her membershipwith us moving forward[redacted] , General Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Sir or Madam: Thank you for informing us of the issue with [redacted] We reached out to her and discussed her concerns. She was very appreciative of the conversation and accepted our proposed resolution of upgrading her membership and revising her monthly dues. We...
consider this matter resolved and completed. Please let us know if you need anything further from us. Sharon P[redacted] General Manager
[redacted] froze her account back in November for 3months. Per her agreement, [redacted] was obligated to fill out afreeze form to extend her freeze before the deadline of 2/15/15. She failed to do so resulting in her account being charged for February, Marchand April. Once she...
realized the charges were occurring she reached out to ourCustomer Service department. [redacted] did provide medical documentationbut never came in/mailed/faxed a freeze form. Out of courtesy, since we didhave medical documentation our customer service department credited her accountsince she was unable to use the facility during this time. I spoke to[redacted] and she wanted a full refund instead of a credit on her account. After reviewing her account and talking with [redacted] about the hardship of hermedical challenges, we have decided to refund her credit card for the fullamount per her request. I spoke with [redacted] yesterday andresolved the outstanding issue and she was very happy. [redacted] has been avalued member for 3 years and we look forward to her continuing her membershipwith us moving forward.[redacted], General Manager
[redacted] froze her account back in November for 3months Per her agreement, [redacted] was obligated to fill out afreeze form to extend her freeze before the deadline of 2/15/She failed to do so resulting in her account being charged for February, Marchand AprilOnce she realized the charges were occurring she reached out to ourCustomer Service department [redacted] did provide medical documentationbut never came in/mailed/faxed a freeze formOut of courtesy, since we didhave medical documentation our customer service department credited her accountsince she was unable to use the facility during this time I spoke to [redacted] and she wanted a full refund instead of a credit on her accountAfter reviewing her account and talking with [redacted] about the hardship of hermedical challenges, we have decided to refund her credit card for the fullamount per her request I spoke with [redacted] yesterday andresolved the outstanding issue and she was very happy [redacted] has been avalued member for years and we look forward to her continuing her membershipwith us moving forward[redacted] , General Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Sir or Madam: Thank you for informing us of the issue with [redacted] We reached out to her and discussed her concerns. She was very appreciative of the conversation and accepted our proposed resolution of upgrading her membership and revising her monthly dues. We...
consider this matter resolved and completed. Please let us know if you need anything further from us. Sharon P[redacted] General Manager
[redacted] froze her account back in November for 3months. Per her agreement, [redacted] was obligated to fill out afreeze form to extend her freeze before the deadline of 2/15/15. She failed to do so resulting in her account being charged for February, Marchand April. Once she...
realized the charges were occurring she reached out to ourCustomer Service department. [redacted] did provide medical documentationbut never came in/mailed/faxed a freeze form. Out of courtesy, since we didhave medical documentation our customer service department credited her accountsince she was unable to use the facility during this time. I spoke to[redacted] and she wanted a full refund instead of a credit on her account. After reviewing her account and talking with [redacted] about the hardship of hermedical challenges, we have decided to refund her credit card for the fullamount per her request. I spoke with [redacted] yesterday andresolved the outstanding issue and she was very happy. [redacted] has been avalued member for 3 years and we look forward to her continuing her membershipwith us moving forward.[redacted], General Manager